My Review Of Sunshine Ford Lincoln Mercury Inc.:
We worked with Steve Bates extensively during our most recent new car search. We made two trips to the dealership to check out two different vehicles (Ford Expedition and Lincoln Navigator). On both occasions, Steve did the following: (1) came out to greet us as soon as we pulled in, (2) provided an extremely thorough walk through of the vehicle, (3) took us on lengthy test drives so that we could get a good sense of the vehicle, and (4) was very straight to deal with back in the office. On top of all that, we liked his strong but warm personality and we had fun working with him. This guy definitely belongs in sales, and we mean that in a good way.
It's incredible how many dealerships and salespeople today don't hit all the bases properly. At other places, we've had to hunt down someone to help us. We've had cursory or non-existent walkthroughs. We've had sales reps who clearly know nothing about the vehicle. We've been taken on a 3-minute test drive, and we've even been refused a test drive. In contrast, at Sunshine we felt like VIPs.
We also liked how adaptable and accommodating they were at Sunshine. We like to take our time, go over the details very carefully (including the numbers), and explore multiple options. I'm sure we tested their patience -- it showed a little, though not much. Steve was also very good about following up with us via email, when we told him we preferred that to phone calls.
In the end, we decided to go with a different make/model for this particular purchase, but that was not a reflection on the dealership or the salesperson. We would definitely work with Steve/Sunshine again, and we would recommend them to our friends, family, colleagues, or anyone else.
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