Suntrup Buick GMC

I have always received good service when I bring my car in for service at this dealer in for service at this dealer More

I have always been given good service at Suntrup. I always had my car serviced there I always had my car serviced there More

They did a great job with my service appointment and was very courteous and pleasant. very courteous and pleasant. More

I was very pleased with my salesman Tabesh Danishyar he was great. But what brought me to the dealership was that I filled out a on appraisal of my Hyundai Sel 2022. I gave my vin number which tells all ab was great. But what brought me to the dealership was that I filled out a on appraisal of my Hyundai Sel 2022. I gave my vin number which tells all about my car and the appraisal came back at $39,000 plus and that the dealership could offer me thousands over Kelly Blue Book which the quote of $39,000 was much more than KBB. So I found a car that I liked and drove to your dealership to trade cars I even brought my title thing I’m going to trade. But when the salesman came back with a offer of $32,000 I told him what I had been offered he went to the manager and the manager said that that appraisal was for a 2022 Hyundai Calligraphy and not a SEL. Well that’s a bunch of bull because my vin number told them what model of Hyundai I had, so I left your dealership quite unhappy! I don’t thank that practice is very good but I understand why you do it but it didn’t work with me. I don’t know if I will try to buy an auto from your dealership again. But I did have my car serviced at your dealership and was very pleased with the service department. I hope you have a Merry Christmas and a Happy New Year. Rogerfaith More

Suntrup is a top of line dealership and takes care of their customers. I was in and out of the dealership quickly and communication was great! their customers. I was in and out of the dealership quickly and communication was great! More

I had a issue with my 2020 Buick that I just bought and they resolved my issue and explained to me what has happened. I was very impressed with the service I received from Olivia and their staff. they resolved my issue and explained to me what has happened. I was very impressed with the service I received from Olivia and their staff. More

Think twice if you are taking your car to Suntrup Buick GMC. I took my new GMC terrain for a repair on March 27 and had the worst experience. I JUST got the car back today, May 4. Three parts needed to GMC. I took my new GMC terrain for a repair on March 27 and had the worst experience. I JUST got the car back today, May 4. Three parts needed to be replaced, two were in stock and it took them over a month to find the third part. I understand the difficulties of finding parts these days, but instead of being honest, week after week I was told by the Service Advisor, Tim, that “we could get the part any day now”. During that time he did nothing to put me in a loaner and kept telling me their loaner cars were unavailable. For.A.Month. I had rental car insurance coverage for several weeks, but after that point I was paying everything out of pocket and Tim was completely unsympathetic to my situation and did nothing whatsoever to remedy the situation. Finally on May 1st, on a voicemail I was told they found the part. In his message Tim promised me that “as soon as we get the part we will have it installed”. Tim called on Wednesday morning, May 3rd, saying the part arrived and that he would let the service tech know as soon as he arrived so they could get the part installed ASAP. He also told me I would receive a call when the work was done. I expected a call later that day, but that didn’t happen. Rather, I called them in the early evening to get an update and was told, “looks like we haven’t even gotten around to your car yet.” Once again, false promises by Tim. I asked to speak to the Parts and Service Director, Chuck, and was told he would call me before they closed. Never got a call. They finally installed the part and I picked up my car today, May 4th, after work. The complete lack of customer service, incompetence and dishonesty is mind blowing and extremely disappointing. Despite Suntrup Buick GMC being by far the closest dealership to me, I will never do business with them again and will gladly drive farther to another GMC dealership. More

Service Advisor David Murray is a true professional when it comes to customer service. David listens, has patience and great communication skills. it comes to customer service. David listens, has patience and great communication skills. More

Vivek Abraham has always made sure that he has meet my needs. Tries to make leasing a car as simple as it can be, which means a lot take so much hassle off of everything. needs. Tries to make leasing a car as simple as it can be, which means a lot take so much hassle off of everything. More