Suntrup West County BMW

Reason for Visit: Sales

I recommend this dealer: No

My Review of Suntrup West County BMW:
I would absolutely NOT recommend this dealer, even if my life depended on it. <br><br>I have had my car serviced her several times, and I can tell you that if you would like <br>1) for the technicians to misdiagnose your car's problems,<br>2) to wait 45 minutes just to drop your car off, and <br>3) to get your car back dirtier than it was when you dropped it off<br><br>then this is the dealer for you.<br><br>It's obvious that Suntrup - a very large, multi-brand dealer in St. Louis, does not care about customer satisfaction. Their service guys are beyond stupid, and can be rude at times, their tech's just don't seem to get it, and the last time I picked up my car from a service visit, the outside wasn't washed and the inside had fingerprints all over my black interior. <br><br>I avoid Suntrup at all costs. I have had mixed service from Plaza, but they are still light years ahead of Suntrup.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Suntrup West County BMW:
I had the singularly worst experience I've ever had with a dealer when I bought a used 525 wagon from them. Throughout the process, both the sales and service departments did everything they could to mislead me about the sale, the dealership, and the car itself. They refused to return phone calls, refused to answer my questions, were over a week tardy in having the car ready, and didn't even have the car washed or even vacuumed when I was finally able to pick it up. The service manager told me I didn't know what I was talking about when I asked for a remote for the keyless, as &quot;that model year didn't have keyless.&quot; All he had to do was pop the back seat to see the keyless box.<br><br>I love my car, but I will NEVER purchase a vehicle from them. They made me feel like a second-class citizen. In fact, one day, a salesman actually rebuked me for driving our $50K Ford diesel truck into their lot! It's quite the commentary that we are treated much better by our Ford dealer than we were by Suntrup; perhaps that's why we've spent almost $200K there over 5 years but won't spend another dime at Suntrup.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Suntrup West County BMW:
Arrogant &amp; condescending. Had just purchased a used 3 Series and went to the dealership for parts. Their attitude was so bad I seriously considered selling my car! I had heard BMW dealerships can be difficult to deal with and I wondered if their attitude was any reflection of their customers' attitudes. I like driving the car, the heck with the snob appeal. Don't know if I want to be associated with the car now!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Suntrup West County BMW:
I can not beleive that this dealership is able to maintain business. They are the most unprofessional, rude people I have ever dealt with when I was buying something or getting some type of service done. They were unable to fix my issues with my car in a timely and reasonble matter and when I confronted them on this all I got was attitude. <br><br>If you want good service and just plain nice people to deal with this is not the dealership for you. I went as far to write a letter to the CEO and I got no response so I can only assume that this is standard business pratice with this dealership. I have already cost them a 5 series sale and an X5 sale and I couldn't be happier. The way they treat customers is unbelievable!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Suntrup West County BMW:
I went to West County BMW (AKA Suntrup BMW) to pick up some oil and a universal transmitter for my E46 M3. As I was checking out, I gave the cashier a $200 voucher I got from my BMW credit card purchases. <br><br>The cashier then disappeared into a nearby office with the voucher. After a long wait, I walk over to the office<br><br>I walk in and it's instant trouble. There's a large manstanding there and he hands me back my voucher saying he doen't know what it is and he's not going to honor it. I explain that I got the voucher from using my BMW card and had to have it FedExed because of its value and that its supposed to be good for BMW related purchases. The man says its not valid because the dealership isn&#8217;t with BMW. <br><br>I&#8217;m a bit taken aback, firstly by his disassociation with BMW (a BMW dealer that claims not to represent BMW?). And secondly by his dismissive attitude, he wasn&#8217;t going to lift a finger to help me figure this out. <br><br>He asks me if I even bought a car form West County (as in &#8220;I'm not even going to waste my time with you if you didn&#8217;t). I tell him I&#8217;ve purchased two M3s from them. <br><br>He looks me up and asks if I&#8217;ve had &#8220;reoccurring problems&#8221;. I tell him I just had my car in because the SMG lever rocks and makes noise ever since they &quot;fixed&quot; a hydraulic actuator. (After a day of service, they refused to fix the rocking, saying that it was normal). <br><br>Then he says &#8220;Oh, you&#8217;re the one&#8221; and starts going off on me saying that the SMG is within factory spec. As we talk, he begins looking squinty like he means to do harm. <br><br>I tell him that when I get something repaired I expect it to be fixed like new (it is a new $55,000 car after all), but I&#8217;m not there to discuss the repair, I really just want to buy some oil. He goes on to say &#8220;we fix&#8217;em the BMW wants us to&#8221; (Hmmm, I thought they weren&#8217;t with BMW?). <br><br>This goes on for a bit until I sense thing are really out of control and suggest we start over. He says he doesn&#8217;t like my attitude and tells me that I need to leave. I point out that I hadn&#8217;t raised my voice, used inappropriate language or insulted him in any way and that all I was looking for was some oil and some help figuring out what to do with this voucher. Then he raises up from his desk like he&#8217;s going to throw me out. <br><br>Here&#8217;s the really shocking part: When I ask him for his card or name he refuses to tell me, so I look down on his desk and see a stapler with DON SUN scratched into it. I ask him &#8220;so your name is Don Sun?&#8221; He then tells me his name. <br><br>This pathetic textbook example of how not to treat a customer isn&#8217;t just some hostile schlub service guy. He&#8217;s none other than Don Suntrup, part of the family that runs the West County Dealership along with a number of other auto dealerships. <br><br>I still can&#8217;t believe it, how do people get away with this type of behavior in a service industry? <br><br>Here&#8217;s the thing, I want to like West County BMW, I like some of the service writers, they&#8217;re a supporter of the CCA, and the driver&#8217;s schools. In fact their dealership is out of my way. <br><br>But needless to say, I won't be back. I just hope the other local dealers are better then West County. <br><br>

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Suntrup West County BMW:
This BMW dealership is the reason I ordered a Lexus... The saleman that was assigned to me should try going into another line of work...Somewhere, where you're allowed to chainsmoke &amp; wear white shirts &amp; ties! Pricing out a new 740LI, a car priced around $80,000- this guy was too busy to call me back 4 different times. It was always, :I'll call you back in 15 minutes&quot;...I'm not sure what kind of commission new car sales people earn on a car, but I'm in sales myself. Why doesn't a Car Dealer as prominent, train their employees? I blame the dealer not the salesman, who's probably outside smoking.

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