Now that I've been in this dealership I understand what all the negative reviews are for. They are all correct! I can't comment on the service on the vehicle since I was just there to buy a new car. From the very beginning in just emailing them you get the vibe they don't want to help you. I even spoke to the GM. I'm from out of town. So I email him since they other internet sales associate just stops emailing me back. I emailed him twice. I tell the GM what car, trim, and package. He says they have it within seconds of emailing him. I get there, they don't. I should've known since I also emailed Harbor Nissan and the guy took a day (on his day off by the way) to look for the car I wanted. He said no one had it. But had the package in a different trim level. Anyway, we end discussing a different trim level. I want to write everything that happened but its just way to much. They switched the car a couple times. Then tell me that they want to deal with just one car and for ME to stop switching vehicles. Then they switch sales associates on you when one feels he isn't getting anywhere. Then when you look at the paper thats on the window of all the cars theres other features they charge you for which are completely made up. Especially the market price adjustment or something like that. If you go to Harbor Nissan, they don't have anything like that on there. Sutherlin does it so they can raise the price, then drop it to make you feel you are getting a good deal. But really you end up paying the actual sticker price. They scribble all over a piece of computer paper to try and confuse you and asking you to sign it as if that means something. I work in HR and have a public notary license. That does not mean anything. Sign your name 100 times on that paper. Means nothing. Only when you get to the finance guy does it really mean something. Speaking of that, we end up at 23K for the car. The whole experience I felt they were screwing me over. But I wanted a car so I stayed, and if I got the price I wanted, then I guess I could put up with there b.s. I get to the finance guy, who was the only honest one by the way, and he tells me the monthly price. I grab a calculator and multiply it by 60 months. Turns out its $2580 higher than what we agreed with the sales guy! But the finance guy goes with what is on the computer, he doesn't negotiate the sales price. So he calls in the 2 out of 3 sales guys that "helped" me out. We end up arguing the price we agreed on. Brings in the scribbled piece of paper with a ton of numbers on it. Of course he leaves out the one with the last deal we made. He tell me we agreed on 24,500 out the door price and I say we agreed on 23K out the door price. After a heated argument, I look at the finance guy and ask him what the out the door price is on the car, he says 25,580. Then I ask what the price is before the taxes, tag, title, he says 23K. I look at the sales associate and ask him how the xxxx we could of landed on 24,500 if that is no where on the screen. He stays quiet. (the kind of look on his face like he F****** up). Pretty much they put in the computer that 23K was the price before the taxes, tag and title and not after the taxes tag and title. So the sales associate says he's gonna talk to the GM and come back. I talk to the finance guy while we wait, and he says, honestly, they won't do it because they are gonna lose to much money. Thats why I say he's the only honest guy their. Sales associate comes back and says he can't do 23K out the door, and then tries to negotiate 24,500 out the door. Saying they are still losing a lot of money and showed me on the computer how much they are losing with that price. At this point I don't care, I had enough of there crap, and I left. I go to Harbor Nissan, have the best experience ever. I left a review for them also. By the way, Harbor Nissan still beat Sutherlin's price and say they do it all the time. Just come here to get a price so Harbor can beat it or let them match it. You will have a much greater experience there. Sutherlin is devious, and will trick you any way possible. These guys are the ones that make up good reviews for themselves to mask the bad ones. My second review in my life is this one. The first one was an amazing review for Harbor Nissan. As I'm typing this review I notice the ones they put on the side from other people. One name is "thebook123" another is "jasmine123" I'm going to safely assume they made up these reviews. C'mon Suthelrin, you can do better than that. Well maybe they can't. Do not buy a car from these people.
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