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Sutherlin Nissan of Fort Myers

13985 S Tamiami Trail, Ft. Myers, Florida 33912
Sales: (239) 415-8600
Service: (239) 415-8600
Parts: (239) 415-8600

Makes: Nissan|Service Center
 
Average
52% Recommend

Overall Rating 3.4

76 Lifetime Reviews

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Sutherlin Nissan of Fort Myers
76 Lifetime Reviews
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76 Dealership Reviews
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Reason For Visit
Sales (Used)

"Best sales staff experience "

I normally go there for my oil changes and usually never have a problem, one time an oil filter was not tight enough but usually I even get coupons and good deals from them. A few days ago I was looking to trade in my car that I owed money on still. One dealer offered $4000 but Sutherlin gave me $5000 for my nissan. Bought a Nissan Sentra from them, low mile. Got a great deal. Then I find it needed a keyless entry keyfob and had a 100 miles till needing an oil change, got both free. Now got a call saying they found an extra key, so even after the sale they still try to make things better. Last dealer I went to that I got my last car from could care less and gave me a poor car so Sutherlin has made my life 10x better. I also buy parts from them and have been given a few discounts once in a while. I always walk the lot when getting work done and always get greeted by friendly sales staff asking if I need help. Will be keeping their name on my car as a courtesy.

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Joe Brocato


Reason For Visit
Sales (Used)

"Finally a good experience with a sales person in a..."

Finally a good experience with a sales person in a dealership John Leone he is the best and I'll tell all my friends if they need to buy a car to go look for him .

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John Leone


Reason For Visit
Sales (New)

"I had the best experience buying from Sutherlin Nissan...."

I had the best experience buying from Sutherlin Nissan. All the staff where very helpful during and after the sale. I would definitely recommend this dealership to anyone ready to buy a car. I didn't feel rushed or intimidated like other dealerships I had visited in this area.

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Blake V.


Reason For Visit
Sales (New)

"I went in to this dealership on Monday, November 25,..."

I went in to this dealership on Monday, November 25, looking for a Rogue or other SUV to accommodate my dogs. I worked with Yurkis, who, by himself, was OK: Seemingly knowledgeable about the product, energetic, eager to serve. We found a Rogue SV which was very nice looking and well appointed with leather seats and all amenities. A concern I had was that the space in the headliner taken up by the moonroof would cause the ceiling to be too low for my dogs. He said the headliner didn't really take up any extra room (red flag: it DOES indeed take up more room) and my dogs should be OK. Despite this, I decided to take the car for a drive. Let me say the Rogue does have a lot of HP under the hood, but the CVT transmission DOES NOT allow for quick pick-up off the line, or any hard maneuver 'get-up and go'. I voiced this concern and Yurkis told me that there are ways you can feather the gas pedal to get more pick-up (red flag 2: I shouldn't have to learn how to step on the gas). Every car has it's nuances, so despite this, I was still on board for pricing. The moment we stepped into the dealership, Yurkis' demeanor turned into that of a stereotypical salesman. His banter ran like this, almost verbatim: "How much do you want to pay? How about $90 more? That's close, right? How about if we knock $2,000 off the price How about $3,000? Can we close this deal right now if I can get your payment to $XXX?" (red flag 3: already dropping the price by $2k+ with offers to drop more without my prompting?) I said that I had to get back to work, which I did, and that I'd like my wife to come take a ride before I made any decisions, offering to come back with her after work. Then, 'the Manager' came over. A smarmy jock xxxxxx with a pink tie, a bad attitude and delusions of grandeur. He came at me like Cassius Clay - "It sounds to me like you don't like this car." and "Why don't you want to make a deal?" and "Why do you have to ask your wife's permission?" (SERIOUSLY?!) and "Why did you have us run the numbers if you weren't going to buy today?" (red flag 4: treating me like a crime suspect). I indignantly endured his barrage, assuring him I would be back, and went back to work. Instead of heading back to Sutherlin immediately after work, I stopped by Sam Galloway Mazda where I promptly purchased a CX-5 for less than the cost of the Rogue, about the same trim, better gas mileage and far more power under the hood. I was treated with respect by the whole team. Yurkis called me this morning to ask why I hadn't come back yesterday and I told him: 1. The 'manager's' poor treatment – which Yurkis defended as ‘ok, because the manager is just trying to sell cars’; 2. Shifty sales tactics; 3. I already bought a better car at a better price. As soon as he heard #3, he hung up on me. I hope your visit to Sutherlin Nissan is as good as mine!

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4
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Yarkis Rodriguez


Reason For Visit
Service

"Took the car into the dealership to get a spare key, the..."

Took the car into the dealership to get a spare key, the belongs to my niece and she was promised a spare key and remote by G. Rosa, well after getting there and waiting for 2hrs G. Rosa backed out of his promise because he said " we have to cut a key and program it and i'm not losing $200.00 in that deal " if we wanted the key we had to pay for it. We spoke to different managers and the all treated with desrespect and looked at us like we were trying to rip them off. All in all they are a bunch of unprofessionals that don't care about what happens once the car is out the door. I will NEVER EVER recommend this dealership to anybody!!!!

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4
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G. Rosa


Reason For Visit
Sales (New)

"dealer sold me a car that at a price over what was..."

dealer sold me a car that at a price over what was suggested in consumer reports. It was supposed to come with a multi disk cd player. It was supposed to come with 9 bose speakers and a subwoofer. We went over everything it was supposed to come with and the window sticker which I have will copy to anyone said multi cd player 9 bose speakers and subwoofer. I discovered a few days after delivery that it had a single cd player and no bose speakers. I objected and they said something about it was because I bought the luxury model. They said that my model, the very car with the sticker on it and matching vin numbers, was not available. But the sticker said it was and was part of the package I bought. All this has been forwarded to the Florida Attorney General and an investigator called me about it this afternoon. Strangely, now 5 months after the purchase, the dealer called and said they would by me an mp3 player of resolve it. I said no. They also threw in at purchase a so called $400 sealant job. A week later they called me and said I owed $400. I didn't and they had no proof so I said no there too They even called my credit union and tried to get the money on my loanWhat a fraudulent dealer. They lie and lie and lie. Don't go there. Whatever you do, go somewhere else for a car.

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3
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Giovanni


Reason For Visit
Sales (New)

"Spoke to John on the phone, all went well. Visited the..."

Spoke to John on the phone, all went well. Visited the dealership to look at a left over 2012 Frontier. First John had difficulty finding the truck in the inventory list online. Once found he retrieved the truck from the lot for us to look at. While looking at it he tried to convince us it was a 2013 not a 2012. Clearly it wasn't. We left. I followed up with an email verifying the VIN number (which includes the model year) to John and cc'd his manager. John called to follow up on the 2012 (I'm sure only because I cc'd his manager) but the price he quoted was way out of line compared to the couple of other dealers that had the same 2012 truck left over. Bottom line, John is your typical "car salesman". I certainly would not return to Sutherlin Nissan in Ft Myers. If you buy from them, you probably paid too much....

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John Leone


Reason For Visit
Sales (New)

"SUTHERLIN NISSAN OF FT MYERS BOOSTED THE COST OF..."

SUTHERLIN NISSAN OF FT MYERS BOOSTED THE COST OF TRANSACTION, Worst dealer ever IN SOUTHWEST FLORIDA. Please stay away, I have never believed in these types of reviews but I am writing so others don't go through what I have with these dealers. Full of scam artists and cheap tricks if you are trying to buy a car. The tricks are so bad that anyone can see through the LIES. I was promised out the door price & terms I wanted over & over . The most abrasive is the “payment BUMP. This occurs after I have negotiated my payment with the salesman and have reached an agreement. Then, when I was signing the paperwork, I was told by the finance manager that my payment & the term of my loan were actually higher, $60.00 bump in payment & 14 more months to pay. I walked away and went to Naples Nissan who were fair and honest and got the deal I wanted. I don't know how they can getup everyday and look at themselves in the mirror. Please stay away from SUTHERLIN NISSAN OF Ft Myers. Remember if its too good to be true, it probably is.

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Employees dealt with

salesman


Reason For Visit
Sales (Used)

"I enjoyed doing business with this..."

I enjoyed doing business with this dealership...especially John Leone. Excellent and friendly service. Comfortable feeling. Not your usual car dealership. I would recommend them strongly.

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john leone


Reason For Visit
Sales (New)

"My wife and I went to the dealership just to look at the..."

My wife and I went to the dealership just to look at the choice of cars on the lot not really prepared to make a purchase. We were immediately greeted by a very polite salesman. Talking to the salesmen for a while we realized we were ready and able to make the purchase that we wanted. Looking at all our choices the salesmen walk us through every step. Any questions we had were answered. By the time the deal was done my wife and I not only have a beautiful new car, but we also left the dealership with new friends. I would strongly recommend Sutherlin Nissan of Fort Myers to any one who is looking to purchase a vehicle with the the care and kindness that is hard to find these days. Sincerely, A truly satisfied customer Steve & Megan

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Jon Hopping
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