I went in to this dealership on Monday, November 25, looking for a Rogue or other SUV to accommodate my dogs. I worked with Yurkis, who, by himself, was OK: Seemingly knowledgeable about the product, energetic, eager to serve.
We found a Rogue SV which was very nice looking and well appointed with leather seats and all amenities. A concern I had was that the space in the headliner taken up by the moonroof would cause the ceiling to be too low for my dogs. He said the headliner didn't really take up any extra room (red flag: it DOES indeed take up more room) and my dogs should be OK. Despite this, I decided to take the car for a drive.
Let me say the Rogue does have a lot of HP under the hood, but the CVT transmission DOES NOT allow for quick pick-up off the line, or any hard maneuver 'get-up and go'. I voiced this concern and Yurkis told me that there are ways you can feather the gas pedal to get more pick-up (red flag 2: I shouldn't have to learn how to step on the gas). Every car has it's nuances, so despite this, I was still on board for pricing.
The moment we stepped into the dealership, Yurkis' demeanor turned into that of a stereotypical salesman. His banter ran like this, almost verbatim: "How much do you want to pay? How about $90 more? That's close, right? How about if we knock $2,000 off the price How about $3,000? Can we close this deal right now if I can get your payment to $XXX?" (red flag 3: already dropping the price by $2k+ with offers to drop more without my prompting?)
I said that I had to get back to work, which I did, and that I'd like my wife to come take a ride before I made any decisions, offering to come back with her after work. Then, 'the Manager' came over. A smarmy jock xxxxxx with a pink tie, a bad attitude and delusions of grandeur. He came at me like Cassius Clay - "It sounds to me like you don't like this car." and "Why don't you want to make a deal?" and "Why do you have to ask your wife's permission?" (SERIOUSLY?!) and "Why did you have us run the numbers if you weren't going to buy today?" (red flag 4: treating me like a crime suspect). I indignantly endured his barrage, assuring him I would be back, and went back to work.
Instead of heading back to Sutherlin immediately after work, I stopped by Sam Galloway Mazda where I promptly purchased a CX-5 for less than the cost of the Rogue, about the same trim, better gas mileage and far more power under the hood. I was treated with respect by the whole team.
Yurkis called me this morning to ask why I hadn't come back yesterday and I told him: 1. The 'manager's' poor treatment – which Yurkis defended as ‘ok, because the manager is just trying to sell cars’; 2. Shifty sales tactics; 3. I already bought a better car at a better price. As soon as he heard #3, he hung up on me.
I hope your visit to Sutherlin Nissan is as good as mine!
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