Sutherlin Nissan of Fort Myers

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Sutherlin Nissan of Fort Myers:
We purchased two cars from Sutherlin Nissan two weeks ago and we are still not done dealing with them - we purchase new cars EVERY year and this has been the worst experience we have had purchasing a car. Today for me was the last straw. First of all we live really far away and have had to already go back once for service; now, today we receive a letter saying our tags are in we need to come pick them up - I call to see "what tags" and nobody can give me an answer - so now I have to call on Monday to see "what are they talking about" and why couldn't you just send the "tags" instead of a letter telling us we have to come pick them up like all the other dealerships do? So every time we get a letter we need to call and when we call they've already made the sale so now we are an inconvenience and they are RUDE - well let's see what happens monday if they make us DRIVE all the way there to pick up whatever it is they have - if they make us drive there it will be less expensive (since it will take two tanks of gas) and less time consuming (since it's about 2 hours each way) for us just to go to our local motor vehicle and pay $10 for the duplicates.... BUT we are at a standstill becasue when we can no one there can help us.... go figure

Was this review helpful to you? Yes | No

Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Sutherlin Nissan of Fort Myers:
Purchased a used BMW with cash from Sutherlin Nissan in Florida, which needed to be registered out of state. Sales associate agreed to have all Title work (blah, blah, etc...) handled by Sutherlin Nissan... guess what?!?! They were never going to do this. If I had financed the car then they said they would process the out of state Title... telling me this weeks after I took delivery. Wait... I thought paying in cash was a good thing for a car deal? Took over 2 weeks to get Title papers from dealer so Temp tag is going to run out and I have to process the Title (plus registration) through the mail. Slow!!! They will not issue another temp tag of course... So the car will have to be parked for a while. Poor show. Lesson: read the contracts thoroughly (I only skimmed through them). Dealers lie (in very rare cases it's just miscommunication) no matter how nice they may act or what you agree on!!! Assume this and you should be ok. I have helped friends and family get cars for many years and I have removed Sutherlin Nissan from my dealer list.

Was this review helpful to you? Yes | No