I'm about to purchase my 3rd car from this dealership and my last 2 experiences weren't great but my most recent experience is going horribly!! They've made countless mistakes with my paperwork and it's going on the 10th day now that I'm waiting for my trade-in transaction to be complete. First, they wrote down my SS# wrong (that held them back @ least 1 1/2 days to correct). Then, they couldn't get my insurance cards done correctly because I'm trading in a 2008 Suzuki for another 2008 suzuki (different car but it confused them profusly I guess) And now they're telling me that they can't seem to get the bank to release funds to them in a timely manner (which I think is just another excuse to let them catch up from all the mistakes they've been making - A time buyer). I'm in Customer Service myself and I know that mistakes can happen and there are times when you going to have to deliver bad news to your customer. But the Most Important thing you can and should do is at least DELIVER the information. Pick up the phone and let your customer know what's going on. I would'nt be so upset if it wasn't me needing to make the call for status. My Sales rep has never once made a follow up call to me to at least let me know what the hold up is. Needless to say I would not recommend this dealership. Like I said earlier, this is my 3rd car with Suzuki and I've enjoyed every car I've purchased however, this experience is forcing me to consider going to Honda or Toyota next time.
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