Szott M-59 Toyota Scion

Szott M-59 Toyota Scion
4178 Highland Road
Waterford, Michigan 48328
(248) 333-3300

Manufacturers: Toyota, Scion

Most Reviewed Employees
Jennifer Kolp Jennifer Kolp
New and Used Vehicle Sales
Mariya Ginzburg Mariya Ginzburg
New and Used Vehicle Sales
Alvaro Acevedo Alvaro Acevedo
New Car Sales Manager
Brian Michelin Brian Michelin
Service Manager
Toni Novick Toni Novick
Finance Manager
Antoine Tucker Antoine Tucker
Service Writer
Eugene Ilin Eugene Ilin
New and Used Vehicle Sales
Mark Hovis Mark Hovis
Service Writer
Tony Zoma Tony Zoma
New and Used Vehicle Sales
Lee Bowman Lee Bowman
New and Used Vehicle Sales
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Dealership Amenities
There are no Amenities listed for this dealer yet. Dealer Amenities are for Certified Dealers.

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 6:00 PM

Wednesday: 9:00 AM - 6:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 10:00 AM - 3:00 PM

Sunday: Closed


Service

Monday: 7:30 AM - 7:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 7:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 8:00 AM - 3:00 PM

Sunday: Closed


Parts

Monday: 7:30 AM - 7:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 7:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 7:30 AM - 3:00 PM

Sunday: 8:00 AM - Closed

Twenty-Four Month Rating: 4.8/5
33 Reviews
Szott M-59 Toyota Scion

Overall Score: 5 Star Rating4.8



About Szott M-59 Toyota Scion
Certified: Szott M-59 Toyota Scion
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Szott M-59 Toyota Scion has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



vic guajardo
5/16/2012 11:53:59 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jennifer Kolp

My Review of Szott M-59 Toyota Scion:
Jennifer started helping right away from the time we contacted her on the internet. she was friendly, knowledgeable and very personable. she worked with all of my questions and concerns to the point that i wanted to be purchase a car from Szott toyota. This also includes Al, the new sales manager who assisted in details that we worked out to my satisfaction. i would recommend them to everyone.

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CELRAV
5/16/2012 10:22:22 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Alvaro Acevedo, Tony Zoma

My Review of Szott M-59 Toyota Scion:
Tony and Al made this one of the most enjoyable purchases of a vehicle I have ever had.

As a long distance buyer 1hour, I was treated to someone who understood how I wanted to buy a car. Tony and Al make a great team and I could not have had a better experience.

I highly recommend you call SzottM59 and talk with Al (Sales Manager) Tony Z in Sales.

I came from Lansing for my transaction and per our previous agreement everything was just as we talked about. No hustling no bait and switch, just good honest dealing.
Good Honest People.

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kgajor
4/27/2012 12:38:18 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Mark Hovis, Brian Michelin, Antoine Tucker

My Review of Szott M-59 Toyota Scion:
my experience with szott toyota has been outstanding. i purchased my pre-owned yellow FJ (LOVE IT) in november and needed to have a few routine maintenance procedures done. whenever i call to schedule an appointment, both MARK and ANTOINE are so friendly on the phone, never acting like they are too busy to take the time to talk to me and answer my questions.

i have 2 service dogs in training and found your staff to be very accommodating. (seems you have a few dog-lovers working for you).

i called BRIAN to ask the cost to add a roof rack to my FJ and he "just so happened" to have a used one, at a reduced price, that another customer had to remove due to his low garage roof. BRIAN was a pleasure to deal with and we had lots of laughs.

when my radio was malfunctioning and needed replacing, i received a phone call a couple of weeks later from ANTOINE indicating that the manufacturer had found a cd that i had left in the player by accident and wanted to let me know that it was safe and i could come by anytime to pick it up. wow, how nice that he took the time to make that phone call to me. - very impressive.

MARK, ANTOINE and BRIAN are most definitely a huge asset to your company and their people skills and ability to make a customer feel important is second to none. they exude a positive energy, incorporating professionalism with a fun twist and have a way of making a visit to the dealership a great experience.

thank you, MARK, ANTOINE and BRIAN - you guys are the best - keep up the good work and i will keep spreading the word on the excellent customer service i continually receive from you.

i hope that mr. szott actually reads these comments (this took me a long time to write) and shares this information. employees that go above and beyond should be recognized.

sincerely,

kim gajor (248) 706-6666

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tcarey5611
4/26/2012 12:11:21 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Alvaro Acevedo, Jennifer Kolp

My Review of Szott M-59 Toyota Scion:
We went to look for a new Toyota and met Alvaro Acevedo who greeted us upon our arrival. Al knew what we were looking for from a phone call we made 2 hours prior to our visit. Al took us to look at a Toyota Hybrid which was like the one were were interested in purchasing. Al was really geeked about the product and gave us a detailed tour of the Camry XLE Hybrid. We ordered one and then waited 2 weeks before we got the call that the vehicle had arrived. On a Friday afternoon at 2pm, we raced to the Szott M-59 Toyota Dealership and Al introduced us to Jennifer Kolp,one of his New Car Sales Consultants. While Al took care of the paperwork, Jennifer gave us a primer on the features of our brand new Toyota Camry XLE Hybrid.Jennifer even went so far as to help us with setting up our I-phones. By 6 PM we had traded in our "old" Toyota and headed home smiling at the whole process while driving our new car. People can make a difference and both Al and Jennifer made a positive difference to us. We already know where we'll buy our next Toyota.

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tcarey5611
4/26/2012 12:11:21 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Alvaro Acevedo, Jennifer Kolp

My Review of Szott M-59 Toyota Scion:
We visited Szott M-59 Toyoya on a Friday afternoon and were greeted by the friendly duo of Jennifer Kolp and Alvaro Acevedo. Once they discovered that we were looking for a 2012 Camry Hybrid with certain equipment they showed us a vehicle just like the one which we were looking to purchase. There was only one thing wrong, the vehicle was just sold to another customer. No problem, they said. we"ll order exactly what you need". So in less than 3 weeks we received another call on a friday afternoon telling us our vehicle has just been delivered. By 3pm we were at Szott M-50 Totota and Jennifer gave us a grand primer on our Camry XLE Hybrid while Al worked up all the paperwork. We traded in our 2004 Sienna Minivan and drove out with our first brand spanking new Toyota Camry Hybrid in less than 3 hours. Jennifer and crew even set up our I-Phones so we could brag about the whole experience on the way home. I think we'll be buying another vehicle from these folks just as soon as our other Toyota Sienna wears out. This was overall, a great experience. Recommended.

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poemgoof
4/25/2012 3:41:37 PM

Overall Score: 4 Star Rating   4.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mariya Ginzburg

My Review of Szott M-59 Toyota Scion:
It was a pleasure to work with Mariya when my wife and I bought a certified used matrix. She was extremely friendly, genuinely curious about what we wanted, and seemed very trustworthy. If it wasn't for Mariya, we would still be shopping for a new vehicle. Thank you Mariya, we love our new car!

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Cindy Bryda
4/9/2012 9:20:14 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mariya Ginzburg, Jennifer Kolp

My Review of Szott M-59 Toyota Scion:
We had a great experience with the sales people, Jennifer and Mariya. They were professional and friendly. We will not only be repeat customers at this dealership but we will recommend it to our friends and family. At every turn, we were asked if we understood the process, or if we had any questions. That was very nice and when we did have questions, they were answered to the fullest extent. Thank you.

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Priuspaul
4/5/2012 7:07:37 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jennifer Kolp

My Review of Szott M-59 Toyota Scion:
I dreaded the thought of going through the new car purchasing process. I didn't think I was going to be offered a reasonable trade-in price for my previous car.
I was completely surprised on all accounts and I highly recommend Jennifer Kolp to anyone considering the purchase of a new or used vehicle from Szott's M59 Toyota Scion in Waterford MI. I traded in my Suzuki SX4 2008 for a Prius II 2011 Jennifer made the process "Painless". Thanks again Jennifer - my family loves our new Prius II and so does my wallet!!!

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MartyGee
4/3/2012 6:47:07 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jennifer Kolp

My Review of Szott M-59 Toyota Scion:
Second car I have bought through this location. In the past everyone has been helpful from front to service. Jennifer was particularly helpful this last time even though busy at times she never let me forget she was taking care of things for me. The rest of the staff worked to take care of my concerns and were friendly. A pleasant experience all around.

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maimonid
3/27/2012 12:04:20 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jennifer Kolp

My Review of Szott M-59 Toyota Scion:
Jennifer was very helpful in our today's purchase of a new Toyota Avalon. She is very friendly and pleasant to have business with. Will buy my next car from her too! :-)

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