My Review Of Szott M-59 Toyota Scion:
September 25, 2013
My service has always been very good at this dealership and my husband (Lewis T. Hickson) and I have loyally followed the dealership from Bloomfield to Waterford to Szott 59. We have bought 2 Camrys, an Avalon, a Prius, and a used Kia from here, along with service.
A recent event, however, in Service was spectacular!!! I own a 2003 Camry with 188,000+ miles and love it. Unfortunately, it had a large dent in the passenger side bumper from a small accident, along with the area around the front light and above the bumper that was raised. Several repair shops and even some of your service folks thought the bumper and areas around should be replaced---approx. $1,500 were the estimates I received at various shops. With being unemployed right now, I cannot afford that. I had been told by several friends, etc., that the large dent could be "bumped" out, but no one seemed to be able to want to try that method.
But along comes BRIAN MICHELIN, your fabulous Service Mgr, and says, "I may be able to do something about that big dent by heating up the plastic and gently pushing it out. Let me at least try." And he and his staff did try and did succeed!!!! In two separate sessions, (last week and today) the two areas of the bumper and other car area were bumped out and maneuvered to now resemble a normal car! It looks 1,000% better and I am so happy and appreciative!!! I will now sand and paint part of the area and my Camry will look almost brand new.
The thoughtful, creative reasoning and wonderful skills that Brian Michelin exhibited were fantastic, especially after so many "car folks" poo-pooed the idea over the last year. Brian went the extra mile for me, without even knowing that I had been a loyal customer. I had a problem and he figured out how to quickly and inexpensively resolve it--the sign of a good leader and good manager. Yea, Brian!
THANK YOU! Brian Michelin and thank you Szott M-59 Toyota! I recommend the Service Dept. to everyone!
Gail M. Wingard
Was this review helpful to you?
Yes | No