My Review Of Tarrytown Honda:
I bought my 1999 Honda Civic at Tarrytown Honda and always had good service. However, I was so disappointed with my experience with the Service dept. Phones weren't being answered. I had to call numerous times and call other departments only to be transferred to a recording. In some cases, I didn't get a recording. When I dropped off the car, I was given a price that was different when I picked up the car. When I questioned the price, the service manager told me he would give me a discount. Gee Whiz.... what a discount!!! It was the original price I was given which was already pretty high. The service van that was supposed to pick me up took 2 1/2 hours to arrive. When I first called for the service van, the receptionist (Stephanie) said that she would call me back. After 25 - 30 mins, I called to find out what was going on to only get a recording. I had to call the parts department and they told me she dialed out incorrectly. What!!!! How can a person that makes calls and answer calls not know how to dial out to make a local call in Westchester? I found that hard to believe. Well, I continued to wait and wait to only get a call from the driver that he was 30 miles away. Hmmm... just sounds really strange. A nice mechanic ended up picking me up. By this time, the entire day was gone and getting a price significantly higher than originally quoted was so annoying. Now, they're playing with the price??? It shouldn't matter who is on duty. The price quoted should have been the same. It just made me wonder if the price was being inflated.because they didn't think I was given a price already and if I would be taken advantage of in the future. I just hope this was an isolated experience. I was planning to buy my next car there because of the service I received for the last 14 years.
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