My wife and I had an extremely negative experience with our used-vehicle purchase from Tarrytown Honda in Tarrytown, NY, in November-December 2014. The vehicle was presented as being like new but there is clear evidence of a prior accident(s).
We purchased a 2013 Acura RDX with about 18,000 miles on it. The vehicle was advertised as a one-owner vehicle, with a clean Carfax, and like new. We reviewed the Carfax report, which showed it to be a one-owner vehicle with no history of accidents. It then passed a used vehicle inspection at a nearby shop, Mickey’s Automotive in Sleepy Hollow, and received a glowing report. (How they missed all the red flags is a topic for their own review.) The red flags found at our local shop in Colorado after we took delivery of the vehicle are as follows: radiator has been replaced, front and rear bumpers replaced and repainted, the entire front end and driver’s side repainted (as evidenced by fisheyes in the paint), rotors machined to minimum spec, driver’s side front wheel and tire replaced, new front brake pads, uneven tire wear caused by vehicle being severely out of alignment, driver’s side window rattles during raise/lower, and body panels/bumpers/wheels have numerous scratches, scuffs, and dings.
That all these things could go unnoticed by the dealer is difficult to believe, and they certainly weren’t disclosed. Upon learning of these issues, my buyer’s agent called the used car manager at Tarrytown Honda to discuss the situation. In their conversation, the manager clearly stated that the vehicle had a clean Carfax and that he was unwilling to do anything to rectify the situation.
We’ve certainly learned our lesson about doing business with Tarrytown Honda.
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