Mike Willis Ford - Service Center

Quick lane service department is a joke. Swollen lug nuts eh? How bout you get the right size socket next time little technician. And quit with the over tightening. I won’t use your service Swollen lug nuts eh? How bout you get the right size socket next time little technician. And quit with the over tightening. I won’t use your service dept which also reflects the lack of integrity on the dealership. More

My husband and I were traveling from Texas to Florida for Christmas vacation, our check engine light came on. We showed up at their service department first thing this morning and they had us on the road by Christmas vacation, our check engine light came on. We showed up at their service department first thing this morning and they had us on the road by 10:30. They were awesome and went out of their way to help us. Everyone was helpful and friendly. Thank you Tessa and Allison. We appreciate your help! More

I was traveling toward Sulphur from Baton Rouge when my check engine light came on. I called Mike Willis Ford because I had business in the area the next day. Devin got me in at 7am and out by 9am with the check engine light came on. I called Mike Willis Ford because I had business in the area the next day. Devin got me in at 7am and out by 9am with the issue resolved. Exceptional service with a warm and welcoming attitude. More

I have a company truck and we use Mike Willis as our repair shop..gotta say ..I love the people at customer service..honest and great service..I wouldn't trust any other dealer with my truck..love you repair shop..gotta say ..I love the people at customer service..honest and great service..I wouldn't trust any other dealer with my truck..love you guys..your friend always Roger Domingue.. More

Had my oil changed here and while everyone I spoke to was very polite, there was oil all over the exterior and interior of my truck when I got it back. Inexcusable and careless. Will not return. very polite, there was oil all over the exterior and interior of my truck when I got it back. Inexcusable and careless. Will not return. More

Scheduled appointment a week ahead for oil and tires.Got Scheduled appointment a week ahead for oil and tires. Got confirmation text. (I still have the text on my phone) Showed up at 8AM as scheduled on Jul Scheduled appointment a week ahead for oil and tires. Got confirmation text. (I still have the text on my phone) Showed up at 8AM as scheduled on July 5th to find service department "closed for holiday sign in window", door locked lights off. Schedule me when you're closed GREAT job! More

DO NOT USE THEIR SERVICE DEPARTMENT!September 26, DO NOT USE THEIR SERVICE DEPARTMENT! September 26, 2020 This is unreal. I’ve never had issues with communication like this with any shop I’ve ev DO NOT USE THEIR SERVICE DEPARTMENT! September 26, 2020 This is unreal. I’ve never had issues with communication like this with any shop I’ve ever dealt with in my 50 years of life. My truck has been in their service department for 41 days now. The last time I heard from them was two days after my truck was delivered. They told me what the cost of the repairs were, just under $6,000. I approved the repairs to be done. I have not been able to get anyone from the service department on the phone and they have not returned any of my calls since then. I have requested the service manager as well as the service “Advisor “. Both of them let their phone calls go to voicemail and do not reply. I am from out of state and have no transportation to them or anywhere else. UPDATE November 17, 2020 It has now been 53 days (I’ve made two note payments on my truck) since my truck was dropped off at this place and I still cannot get anyone to talk to me. The repairs consist of replacing the transfer case, drive shaft, a new transmission wire assembly and a new fuel line. The service advisor told me they were just waiting on the wire assembly to come in and it was on back order. I had to have the entire engine replaced in 2017 and it only took two weeks at my home town dealership, so I was leery of this back order excuse. The part number for the wire assembly is listed on the original service estimate. I Googled the part number and every other Ford dealership and parts store has this assembly IN STOCK! I left a message with the service advisor about this and now they are really avoiding me because they know they’ve been caught in a lie and have exhausted their excuses for not doing their job. If I ever get my truck back I will have to go through their work with a fine tooth comb. It’s obvious that they’re service department is lazy, incompetent and just plainly don’t care. That tells you a lot about their character, business ethics and work ethic. If the service is completed well and I don’t have any other issues I will update my review with a higher rating. As for now...YOU HAVE BEEN WARNED! I wish I would have read all of the other poor reviews on this place’s service department before I CHOSE to give them my BUSINESS, almost $6,000! More

Worth the trip No hassle worked to find neutral ground to find a deal that was workable for both. Chan was very helpful, patient and worked with me very well. Ben w No hassle worked to find neutral ground to find a deal that was workable for both. Chan was very helpful, patient and worked with me very well. Ben was very knowledgeable and made everything very clear, thanks to them both More

No car for over a week sucks Was told to bring my car in on July 1st and couldn’t get a call back. Found out on the 8th they haven’t started on it after going a week with no updat Was told to bring my car in on July 1st and couldn’t get a call back. Found out on the 8th they haven’t started on it after going a week with no update. More

Awesome from Start to Finish! Everything and everyone at Mike Willis Ford was amazing!! Very welcoming! Very Friendly! I felt comfortable and excited rather than the usual anxiousn Everything and everyone at Mike Willis Ford was amazing!! Very welcoming! Very Friendly! I felt comfortable and excited rather than the usual anxiousness. There was no pressure, they just went above and beyond to find me exactly what I wanted and to work with me on making it happen. Overall awesome attentiveness and service from owner to saleswoman to general manager to finance manager. Great experience! More