Took my T&C in for routine brake work. Picked it up and headed hone. At first stop light, clouds of steam and foul smell from under the hood. Take it back. "Oh, that's the plastic coating coming off the new rotors." Hmmm ... OK, I head out again. Problem continues. Return to service dept. "Your cooling system has a leak in the heater portion (so-called "spider"). Has to be replaced for $600."
Now, I notice that the leak has occurred at a place about 2 1/2" away from the brake master cylinder, where -- you guessed it -- the tech was working on the brake job. So, I say, "My car came here with no cooling problem, and left with a major one. The problem was caused while YOU had the car. Therefore, YOU should fix it at no cost to me." Oh no. "We didn't do anything to your cooling system. It was coincidence!"
I called my attorney. She said, "You might win, but it's a hard thing to prove because it's your word against their whole department. Yes, they are ripping you off but it's not worth your cost to risk going to court." So, I got shafted by Tate Chrysler for close to $600 (They gave me a 5% discount so there "wouldn't be any hard feelings.")
My father told me when I first bought a car, "The greatest risk your car will ever run is when it's being serviced." As a know-everything teenager, I didn't listen to him. He was absolutely right. EVERY major problem I've had in 50 years of owning/running cars has been caused by incompetent technicians. Tate is a prime example.
I Recommend This Dealer:
Senior service manager on duty, mechanic who worked on the car
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