This is by far the WORST service center in New Hampshire. The so called service manager obvisously learned his customer service skills at Moron University. My wife was just in there for a new battery and battery cable, everything else on the car worked flawlessly prior to this appt. Upon picking the vehicle up the rear door locks did not operate at all. When she brought the vehicle back (less than an hour later), they demanded a diagnostic fee of $130!! The car just pulled out of the bay and you want to charge $130 to open the hood again and decide what to fix that you clearly broke! Needless to say the manager spoke to my wife like she was a moron and refused to help her.

If possible, avoid this place at all costs if you value your money and like to be spoken to with respect!

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I was in the market for a vehicle but was uncertain as to whether new or used, large or small was the ticket for us. Our salesperson was patient throughout the process of test driving new and used vehicles and giving us time to think it over. We were able to close the deal on a car with a quick negotiation with our salesperson and the sales management team. We were able to take delivery the same day, too.

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I came in to look for a replacement for my 2007 Nissan Altima that had 215000 miles on it. I was referred to Cheryl Dioone as my sales person. Cheryl was great! She immediately made me feel comfortable, and even though she was new to the dealership was very knowledgable. Working with Jacob I was able to get an excellent finance rate and reduce my payments from my previous vehicle. Cheryl spent a good amount of time helping me move my things from my old vehicle to the new Altima. And took the time to go over the blutooth phone connection and the iPod connection. Overall I was very impressed with the sales process and Cheryl and Jacob. Both have called to follow up and I couldn't be happier. I love my new Altima and I've had a very positive experience at Team Nissan. I would reccomend the dealership to others, and reccomend Cheryl as a sales person.

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Cheryl was very friendly and helpful. She was very patient with all of my many questions, and even when she didn't know the answer, she cheerfully went out of her way to find out for me. She wasn't pushy at all, and it was a pleasure doing business with her. If I needed to buy another car, I'd happily buy from her again.

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I enjoyed working with Ron because he was honest and really wanted to help me out. Did a test drive with and from the start he was very descriptive of the cars history as well as the technology behind it. Even when my financial was an issue, he worked on getting answers for me all the way until the end. I would definitely recommend working with Ron when you want to buy a car!

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Rob, Jillian and Tim gave me a wonderful quick and easy car buying experience! I would definitely recommend this dealership to anyone looking to purchase a Nissan!

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I just purchased my forth family car from Team Nissan today. The service of the sales team (specificially, Samantha) was amazing (specific to this deal)! She listened to all my needs and requirements for a vehicle. She made approperiate recommendations and was great to work with! She got all the paperwork prepared prior to my arrival and I left the dealership in under 1 hour owning the vehicle!!! I had the option of leaving with my car but I requested a few other items installed by the service team. She will be delivering my vehicle to me after they install my additional requests. The pricing at team is better than other dealerships and the service is WAY better. I highly recommend TEAM Nissan! I would also like to note that the service of all my deals over the years (2010-current) has been phemominal. The sales team always listens to all my needs and provides very competive pricing. The showroom is very clean and the hospitality is great! It is a no pressure enviroment!

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We found a car that we loved. We were quoted a great price on it and just needed to take a test drive. They couldn't find the keys and we agreed to come back the next day. We came back, took the test drive, and were ready to purchase the car. They quoted us with a new price ($800 more) and they said that the price they gave us last night was a mistake. They refused to honor their verbal agreement. I find this practice to be unethical. They even wasted our time by having us come in the second day and test drive the car and then they hit us with a much higher price. We went to another dealership down the road and got almost the same exact car for the price we wanted. With so many dealerships in the area, this one is not worth your time.

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After working with other nissan dealerships in the past few weeks and not feeling like I was getting the deal I wanted or the truck I wanted I called nissan to find another dealership and they had rob contact me. From day one he helped me get into the exact truck with all the features I was looking for. This was my first new car buying experience and both he and jillian were a pleasure to work. They made me feel like I had known them for a long time before I even went into the showroom. Tim in finance was a big help making my deal happen as well. I have not one complaint about the dealership and would highly recommend anyone looking for a car or truck to go see jillian hansen or rob miller. This was an easy stress free buying experience and thats all thanks to them.

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I had an appointment this morning to have my front rotors replaced and an oil change. I was getting a vibration when I applied the break. I arrived at 10am and they took the car in shortly there after. At 10:30, I looked out in the service area and saw my car up on the lift with all four wheels on the floor and an oil drip tray underneath. At 11:00, I looked again and it was the same. At 11:30, I looked again and it was still the same. At 12:00, guess what?
At around 12:10, the service advisor came out and told me I needed rotors and pads on all four wheels. Two hours the vehicle has been there and no one's worked on it. When I asked why It took two hours, I was told it was because he couldn't get anyone one over there two look at. It would be 2-3 hours more and $600 to fix it.
At this point, I have gone over the edge. Why take an appointment when you don't have the staff to do the work. If this was a one time thing, I would understand, things happen. This has happened before. The good thing was, the salesman that sold me the car came over when I was having a heated discussion with the advisor and saw all of it. I told the advisor to put everything back together, I was taking it somewhere else to have it repaired.
After all of that, the advisor shows me the Multi-Point Inspection Report and tells what I'll need at 60,000 miles. Do you honestly believe I'm going to bring it back there? Are you mental?
When I got home I looked at the report again and noticed the section under brakes, had check marks in the column under "May Need Future Attention". Why are you telling me I need pads if that's the case?
I've purchased 8 Nissan vehicles since 1995. I will probably buy more but never, ever again at Team Nissan. It's too bad because I really liked one of the sales guys there but the biggest part is service after the sale.

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