My first experience with this dealer was with the body shop. The first thing I noticed when I picked up my vehicle was that the bumper alignment was off. It was easy to see based on the fit around the headlights. I had the body shop estimator come out to look at it and I wasted 15 minutes of my life arguing with her. Her response was that it was the glare of the sun.... I then took a key out of my pocket to prove my point. I had to wait 45 minutes for them to get it in and readjust it.
When it comes to their service department, they have the same attitude. The customer is always wrong. I came in for a Check Engine Light and drivability issue and when they saw aftermarket parts, they immediately blamed them. When I had an expert tell me what was wrong, they quickly discredited any and all opinions (another Chevy dealer actually spent time to diagnose it and found it in fact was a faulty PCM). Aparently, their techs and service team doesn't know much about newer cars..
Next, I told them which tire pressure monitor was not reading correctly (this could also be told on the vehicle information center in the dashboard). Guess what, the tech replaced the wrong sensor (the right front was reading an error and he replaced the left rear). When I confronted the service advisor about this, he said that I told him which sensor to replace.... Hmmm, I thought all technicians must diagnose the vehicle, and from my point above, they were quick to reject my statement on a check engine light, but were willing to blame me for their lack of replacing the wrong sensor.
I had some nice arguments once again with both service and body shop. As a former service manager(I did this while earning my degree in accounting), I would never allow 1 customer to go through what I went through. There are times where you need to figure out the problem, but I would have fired my service advisor's if they ever argued with a customer in front of me the way Larry did right in front of Gerald. My best recommendation of this dealership is to avoid at all costs. Glenn Buege in Eaton Rapids has technicians that blow Team One's away, as well as a friendlier staff with the small town feel. They will go that extra mile to give you great service. Drive the extra 12 miles for a better experience, or just avoid Team One all together!
Gerald Buffin, Larry, Bruce King
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