Reason for Visit: Service
I recommend this dealer: No
My Review of Ted Britt Ford Chantilly:
I strongly suggest taking your vehicle elsewhere. This was my first and last time using this dealership to service my truck. I brought in my '08 F150 for an 8:30am appointment on a Saturday to see why the check engine light had come on. I also asked them to rotate and balance the tires while they were at it. After 6 hours of what must have been strenuous labor, they called me at 2:30pm to say that my truck would be ready in 15 minutes. They neglected to say that they would be closing another 15 minutes after that. Subsequently, my truck would be held hostage until business hours on Monday. But it's ok, my work can wait. As for the work on the truck, they were able to rotate my tires correctly...a task that my 7 year old nephew could easily perform. HIGH FIVE Ted Britt Ford! However, they informed me that they were unable to balance my tires. ...Unable to balance tires? Or didn't want to because it was closing time and there was a big college football game to catch??? I can't be sure. No big deal, the main reason I brought in the truck was that it was quite alarming for me to have a check engine light come on in such a new vehicle. To alleviate my concern, they simply reset the light (not bothering to diagnose or repair the problem causing the illumination). They comforted me with the fact that the unthinkable expertise that went into performing this miracle on my truck would be covered under warranty. PHEW! When they handed me the bill (knowing that the depression of the reset button was going to be billed to Ford) I expected to see something in the $20-30 range for a tire balance and rotation...minus, of course, the tire balance that was asking entirely too much. My bill was $99. You may be asking yourself, "why so much for a tire rotation?" Well, they took it upon themselves to change the oil and replace the oil filter even though I hadn't asked them to do so (about a $65 procedure according to their gorilla math). When I explained to them that I hadn't asked for an oil change, they said to me, (in their best 3rd grader nanny nanny boo boo voice) "oh yes you did." In between spouts of, "I know you are, but what am I," when I tried to explain that my truck didn't need an oil change they asked me, "well then why did you ask for one?" Backed into a corner with this intense line of interrogation, I scoured my brain for a resource capable of aiding me in my escape. I was overcome with a swarm of tactics I could employ, but one far outweighed the others. "I'll use LOGIC," I said to myself. I quickly ran out to my truck to grab a receipt from Jiffy Lube for an oil change performed on my truck just a month and 1700 miles prior. "You see, I've still got a good 3300 miles until my next oil change," I triumphantly exclaimed to the (now) army of supervisors that had come out to help the supervisor before them that wasn't able to coerce me into submission. Clearly their need to pull a profit far outweighed my need to make sense. Honesty, integrity, accountabliity? Unnecessary when there's $65 at stake. I hope my $65 takes your service station STRAIGHT to the top, Ted Britt Ford!
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