In 1975 I bought my first car, a 1973 Maverick. Since then I have purchased 20 more vehicles for my family, 13 have been Fords. Although I don't claim any particular allegiance to the Ford brand, I've never had a bad experience as a Ford owner. This is my first experience with Ted Russell Ford and my wife and I are very impressed with the entire process of our new Fusion purchase. I began my search on their website which I found to be impressively updated and very useful. Every vehicle posted had a complete set of multi-view photos for every single model, new and preowned, of their entire inventory. The website is very intuitively designed and made my process of sorting over 800 vehicles available down to the few that I needed to choose from. What sets this dealership apart from any other I've dealt with is the incredible sense of "team" that they employed to make the sale a reality for me. Brian Meyers handled the finance and exceeded my expectations by creating a deal that included a trade-in that I didn't think was possible. Brian did it, and got us the best interest rate I've ever had on a car loan. Tim Weiss was the begining of this process and he gets a star for great communication. Tim and I began working through this process using online chat, email and of course the phone. All the important "boxes" were checked long before I arrived at the dealership to actually see and drive the car. The final icing on the cake in this experience was next day when we met with John Qualls, their Delivery and "Sync" specialist. John's thorough and patient presentation of all the car's features was nothing short of amazing. We left the dealership that day with a whole new (and informed) appreciation for our new car. Andy Phillips was always available whenever I needed anything during my time at the dealership. These guys function as well trained team of professionals, each an expert in their part of deal. Buying a car is generally painful process, these folks left us driving away from the lot feeling tickled about our new car! Thanks guys!
I Recommend This Dealer:
Tom Weiss, brian myers, John Qualls, Andy Phillips
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