Texas Car World

I’ve been waiting several months to write this review.. I purchased my vehicle from Texas car world on May 21 2020.. I noticed that night leaving the car lot I already had a cracked taillight which caused th purchased my vehicle from Texas car world on May 21 2020.. I noticed that night leaving the car lot I already had a cracked taillight which caused the taillight to not even work which I did not notice before purchase. Alex mistry claimed to have ordered a taillight for me and he would find someone to install It but I have to this day not received any taillight from him so I ended up spending $312 to replace taillight just to be legal to drive on the road without worry. First sign of what kind of trouble I got myself into.. may 26th 2020 engine light came on.. I immediately called Alex mistry “Karan Mistry” his real name after doing some digging. I had already been discussing with him about the taillight so this was just another thing added onto the list .. the first shop he sent me to for repair “diagnose the engine light” was Infinity dealership.. took about 2 weeks but finally got my car back after being told the spark plugs were cracked and that was what was causing the engine light.. Alex did take care of that bill. I left that day , that evening came around engine light came back on!!! Called Alex immediately it took about a week for him to send me to WestwayFord in Irving to diagnose the engine light.. my claim started June 20th there WestwayFord had my vehicle til October 22nd!!!! Warranty took about a month in a half to do their part which eventually resulted in taking out my whole engine and replacing it with a remanufactured engine.. warranty sent over 2 engines both gave Westway ford Trouble.. eventually the 2nd engine that was sent was able to be tweaked and put in and my car was fine... warranty only ended up paying $800 towards repairs which didn’t even cut Into the dent of what I was going to have to spend eventually. I left with car from ford october 16th. 2 days later engine light back on.. took it back to WestwayFord now they diagnose the engine light as failed engine sensor.. October 22nd I picked my car up and finally have no problems after that.. during this whole time from June 20th til october 16th I was being charged rental fees from westway ford and Alex mistry told me he would cover them.. he did not. Eventually ford took the loner from me due to no payment and I was left with no loner nor my car therefore I had to come out of pocket for Uber’s from September 10th til October 16th.. meanwhile I was paying my car notes and insurance during the whole time I didn’t even have my car .. I only continued to pay my car notes because Alex misty told me if I handled my car notes correctly during that time then we will handle my rental fees.. i left out of westway ford paying over 3,000 to get my car released to me. That’s not even the final total of what I payed during This whole process.Alex mistry never paid $1 towards repairs nor rentals nor Uber and left trips. Not one dime!!! I have all documentation proving the agreements he was making with me from week to week . He even claimed of not being The owner even when the actual bank is telling me that he is. I find out at the very end of all this now he has closed down and disappeared . I am currently perusing a lawsuit against him but I just wanted to write this to make everyone aware of this man Alex mistry “real name Karan misty”. If I had read a review like this I would have never went to him so I hope this helps someone one day and maybe they won’t be in the same situation I am. If anyone would like to contact me more on this I am free to give all information I have. More

Outstanding Texas car world is the place to go in DFW for your next car. Alex made the entire process stress free and as simple as possible. They actually hand de Texas car world is the place to go in DFW for your next car. Alex made the entire process stress free and as simple as possible. They actually hand delivered my car to my job at 11pm at night just so I would have it when I got off ! They aren’t even open that late!!!! Integrity and honesty is what they are all about . They aren’t your average car salesman these people truly care. Thank you Texas car word for getting this single mom back on the road. You guys are the best thank you for the outstanding customer service!!! More

Excellent customer service! My experience was nothing like I had expected, I did my research before stopping by. I had read a few awful reviews but majority of them were really g My experience was nothing like I had expected, I did my research before stopping by. I had read a few awful reviews but majority of them were really good, so I decided to give them a try. I spoke to salesman Mike Galvan. my first impression of him was he's respectful, professional and very knowledgeable. I've been in the business industry for over 15 years and the whole staff at Texas Car World were welcoming and completely 100% honest with me and all my questions were answered to the fullest. They immediately gained my trust. This was the FINAL factor that sold me. I am now the proud owner of a 2013 GLK. I fall in love with it more and more each day! Thanks Mike & everyone else at Texas Car World! More

excellent, professional, courteous i never care for dealer ships, but this dealership is different from the regular dealership... this dealership is BETTER! the staff was very helpf i never care for dealer ships, but this dealership is different from the regular dealership... this dealership is BETTER! the staff was very helpful, they went above and beyond to help me with my purchase. I would highly recommend this private dealership for your next purchase the cars on the lot are high quality cars and the staff is also high quality. More

Great Service! Great Deal! Must Shop! I was a little skeptical initially due to the reviews. So I decided to shop around for the day. Not only could I test drive ALONE (score) but Alex a I was a little skeptical initially due to the reviews. So I decided to shop around for the day. Not only could I test drive ALONE (score) but Alex also worked to get me approved for a loan that was 10 percentage points lower than the pre-approved offer I came in with. The team worked harder for me than the the group at Land Rover Dallas. Will be a repeat customer! More

2014 CTS VSPORT Bought my CTS V SPORT from TXCARWORLD. I was very satisfied, everything I wanted. Service & the family are amazing/friendly. Appreciate it and thank y Bought my CTS V SPORT from TXCARWORLD. I was very satisfied, everything I wanted. Service & the family are amazing/friendly. Appreciate it and thank you. More

Horrible This is the worst place to buy a vehicle.The owner and the management people al work there are fraud.They will give you so many words before buying a This is the worst place to buy a vehicle.The owner and the management people al work there are fraud.They will give you so many words before buying a vehicle,after buying it they will say its your fault or responsiblity.It happened to me buying a vehicle from them and it got messed up on my 2nd day More

Great experience Were willing to stay as late as possible for me to do test drives to make sure I was comfortable with my decision between two vehicles. I got good pri Were willing to stay as late as possible for me to do test drives to make sure I was comfortable with my decision between two vehicles. I got good price on my trade-in as well as the car I purchased and they were able to finance me even on a Saturday. More

Most stress-free buying experience i've had I just bought a 2014 BMW 750 from TX Car World and i must say, i was a bit skeptical upon arrival and reviews. I figured i'd give them the benefit of I just bought a 2014 BMW 750 from TX Car World and i must say, i was a bit skeptical upon arrival and reviews. I figured i'd give them the benefit of the doubt and check the place out for myself. I was HIGHLY impressed! The customer service and overall vibe of the entire store was phenomenal. I didn't think it was possible to have such a fun vehicle purchase experience. Come check them out for yourself. You will NOT be disappointed.. signed, a very happy customer. More

Humble experience I can't tell you the personality, hospitality, and gratuitousness you receive from Alex the GM at Texas car world. Alex did everything as a person i I can't tell you the personality, hospitality, and gratuitousness you receive from Alex the GM at Texas car world. Alex did everything as a person in the car business that's fine however he had a family emergency come up, and during his time he still found time to keep in proper communication with us, we were in a rush to buy a car but with his outstanding customer service we decided to wait. Though he didn't have to he discounted the car to show gratitude for us waiting, he fixed a few scratches we didn't ask him To fix, he gave us complimentary service for 2 years he also gave us complimentary details when we need them long as we schedule in advance. He may not have the ability to do this everyone but we wanted to say how much we appreciate the service alex. Truly thank you it's a great car and we love it. If you do get to this point of the review, there are many dealerships out there but take the time to go meet alex and tell them it was sandy's review that made you stop by so he'll understand! More