My Review Of Texas Dodge:
I took my 08' 3500 diesel in for warranty work around Mid July because I was wanting the job done before warranty ran out and before I got busy with harvest. The vehicle was driving fine, just had a slight squeal when towing trailer, and needed a transmision service. They wanted to give me $3800 worth of repairs that, in my opinon were not needed, cuz it was driving fine. They did change the manifold gaskets to solve the squeal. Got it out of shop and was in worse condition than when it went in. Got a few miles down the road, front end went to shaking and hit the ditch when the tie rod ends fell off. Got the rod wired back on to get home and barely made it home because it was sputtering and dying. I went to the local Auto Zone for the code reader. The reader showed turbo potientometer was wrong. I called to confront them on it and they said they redid the manifold gaskets, and never touched the exhaust system. I may not be the smartest person in the world, but i did grow up on a farm and the manifold is part of the exhaust. When I arrived at my shop I found pry bar marks on the tie rod dampener were they tryied to remove them and claim that they needed replaced, (my guess is so they could sell parts). I got extremly busy with harvest so first chance I got, took it back in for corrections. More things came up broken while it was in there position. A broken radiator neck, my air cleaner was removed and my vehicle was left out side in the weather, internal engine exposed. They were claiming that a dirty air filter was the problem, but yet they leave my air filter out while sitting out side. The service manager assured me that nothing was getting hurt by just sitting out there. I'm sorry but this is west Texas were the wind blows, and whirl winds are pretty common. I ran my finger in the intake tube and there was dirt already present. I asked them to stand behind there mess ups and was told that the things that were broken was, and I quote "Not our problem." I asked them to replace the radiator but they wanted to epoxy it. I contacted 2 different radiator shops and had them on speaker phone and they said epoxy will not hold. There response was "Not our problem." I then asked that if there "epoxy patch" didn't hold and I got 10 miles down the road and my engine over heats and blows who was a fault. They told me "not out problem" it would be my expence. The service manager claimed that they did not break it, but could not tell me who worked on it to verify it with the mechanic. I know for a fact that it was in good condition when I took it in for repair because when we left, I only made it a few miles before it started to run warm on the tempeture gauge. The first trip I made to them, they said I had a u-joint coming apart. On the following visits they could not tell me which one was damaged. So in my personel opinon, they just wanted to sell parts. The pickup is now at a dealer that cares. I took it to Benders in Clovis Nm. Benders checked things out and they want to fix the problems not patch them so i can return in a few months to do it all over again like Texas Dodge wants. Benders also wanted to replace the shifting seal that Texas Dodge already fixed. Wether it wasn't done or done wrong, I have to pay for it twice. It is bad when a dealership is more worried about selling parts and making a dime than making a happy customer for future referals.
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11/14/2011 10:32:14 AM
We are disappointed that we were not able to resolve the situation. We appreciate all reviews of our dealership, good or bad, because ultimately they will help us learn and grow as a dealership and service department.
We thank you for taking the time to write a review and are disappointed you didn't have a better experience.\