This dealer sent out a flyer encouraging me to get an estimate for my car. In return for my time, I was promised a gas card. While my car was being assessed, Chris took me around to look at the cars available for sale. The only criteria that I had were that it had to be a white, compact SUV. There weren't any on the lot at that time, but we spent an hour looking at other choices. I wan't going to be sold on something that I didn't want, so I concluded my visit. Chris told me that the DM was in a meeting, so I couldn't get the gas card promised, but if I wanted to wait until he got out of his meeting, I could. I waited an hour and then gave up. Chris told me that the gas card would be mailed to me. After a month, I called to find out where the card was. Chris told me that he would have it sent out right away. Four months later I'm sill waiting. This is one of the reasons that car salesmen have such a bad reputation.

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I have been a customer of Texas Toyota of Grapevine since 2001 and have always been completely satisfied with their professionalism and respect and valuing of their customers. This applies to Sales and Service. What has kept me a customer is the quality of their staff in all departments and the superior quality of the service department from mechanics to service manager. I have never seen a dealership who has been so consistent with providing excellent quality of service and customer relations.

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We bought a brand new RAV4 from this dealership, expecting Toyota's quality and reliability and that they would stand behind their brand. Instead, we got a car with a terrible odor that emitted any time you had to hit the gas (that they had told us would go away at a few thousand miles). It was like rotten eggs, and was strong enough that it would turn your stomach. We brought the RAV4 back to the dealership half a dozen times. They did some test driving, and fixed a couple small things, but they wouldn't replace the one part that the Toyota Service Bulletin told them to replace (I guess that part was too expensive). We had to eventually call Corporate to get them involved. Corporate had us go to another local dealership, I guess they were aware of Texas Toyota's incompetence as well. The other dealership replaced the part immediately, and the car was fixed. All in all, we drove our "brand new" car with a horrible odor for about 2 years before it was fixed.

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I have utilized the service department at Texas Toyota since purchasing my Tacoma when it was new back in 2005. The overall responsiveness and attention to customer service keeps me returning for my vehicle maintenance. Gregg Stubs has been my assigned service adviser since my purchase and he is truly outstanding at his attention to detail and continuous effort to ensure customer satisfaction with the service experience. Due to his efforts -- even when Texas Toyota may not be as competitive as a competitor on items such as tires and batteries -- I still buy them from Texas Toyota.

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I brought the car in for its 50K service interval. A nail was found in the tire and fixed for free. I asked about the power window. They told me what was wrong with it, gave me an estimate ($500), and advised me that I should wait for a while to have it done as it wasn't necessary yet.

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We saw a used Japanese luxury sport sedan for sale here and called ahead to make sure it was still available before driving out 25 miles. The sales woman confirmed that the car was still available so I told her we would be there between an hour to two hours. Once we got there we were greeted by 5 different people including the sales woman I had talked with on the phone. She greeted us and then left us with some other woman who took our information and then went to get the keys to the car. She came back and told us the car was sold, but they had a luxury non-sport sedan for sale. We did not drive all the way out there to buy just anything, we were looking for something specific. The sales woman continued to ask us what we were looking for and WHY. They also brought out their sales manager who tried to sell us a Mercedes, and then a Ford Mustang!! That's a far stretch from a luxury sport sedan. I did not appreciate the inconsideration of our time and the fact that they wanted to sell us something we weren't looking for. We left Toyota of Grapevine and went straight to Lexus where we bought our car. It's worth paying for good service (at Lexus) and working with sales people who didn't lie to us (at Lexus).

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I bought a 2010 Prius two years ago and I love it. It gets over 50 miles per gallon and always runs so smoothly. With gas prices today, I don't know why everyone doesn't have a Prius. Every time I've returned to Texas Toyota of Grapevine for maintenance, state inspection, etc., everyone has been so friendly and helpful. I highly recommend getting a Prius and I definitely recommend that you get it at Texas Toyota of Grapevine.

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I just found this site, so I am a little tardy in providing a review. I will not waste very much of my time as I have wasted way too much of my time already with these people. I want to warn anyone interested in Texas Toyota of Grapevine to run as fast as you can. Their internet pricing and commitments online are only proposed to get you in the door. It's not real!!! The pricing online was no mistake!!! They had multiple Avalons with the exact same options (only different colors) with the same exact price.

I almost felt bad for the Sales person as he seemed aware of the pricing con job, but needed his job. It seemed like it was agonizing him, right up to the point where he claimed "all dealers advertise this way". I guess they con their employees as well!

The experience was so bad, I have to wonder if the positive ratings on this site are fabricated by sales and management that work there????

To make a long terrible experience short, There is a happy ending! We went to another local Toyota dealer. I explained the experience we just had and received an apology from them to protect the Toyota brand! They did not have the Avalon we were looking for, so they bought the exact car from the shysters at TToG and sold it to us slightly above the fraudulent pricing TToG had advertised on their website. We were happy to pay the additional $300 rather than the $4,000 more TToG was trying to get!!!!!

I did send an email detailing my experience to the dealer management and ownership. As expected, no response.

If you choose to purchase from these guys....Beware and Good Luck!!!

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All of my interaction with the employees of Texas Toyota of Grapevine have been excellent. From the Sales staff to the Shuttle drivers everyone has been very courteous and have shown a deep concern for my satisfaction. The Service dept. completes the work in a timely manner and with professionalism. They answer any concerns I have and go above and beyond to ensure the job is complete and I am satisfied with the experience. The Shuttle drivers are on time and very helpful in getting me to and from the Dealership.

In an era when a lot of business treat customers as a number it is refreshing to be associated with a Dealership that still puts the customer first. I highly recommend Texas Toyota of Grapevine when purchasing a vehicle and getting your existing vehicle repaired or routine service.

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Hoza Scott is awesome. Hoza provides exceptional customer service. He is knowledgable, friendly, and goes out of his way to ensure my service experience is always exceptional.

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