Texas Toyota

Reason for Visit: Service

I recommend this dealer: No

My Review of Texas Toyota:
POOR CUSTOMER SERVICE! As soon as I signed the papers, Texas Toyota of Grapevine was DONE with me. I have had to return to the dealership twice because they did not solve service issues while they had my truck. After MANY phone calls, getting transferred to voicemails and repeatedly getting disconnected, I finally managed to speak with supervisors who did what they had to do to "keep me quiet". After admitting they had made mistakes, their attempts to keep my business were as bad or worse than the problems I had in the first place. This dealership seems more concerned with moving product than keeping customers, so beware.

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Texas Toyota:
I took my car there for the regular tune-up and a few other minor things. After yrs of going to this dealership/servicing dept, I know from experience it is a 1 day job. They needed to order a part so it ended up taking a rediculous 5 days to complete the regular servicing. They didn't offer a car for me to use during this time. Every day I called to check the status and sometimes I was lucky enough to reach someone. Often I was either sent to a vm or the call just rang and rang in the service area (sometype of vm problem). When I actually got someone on the line I was told it would be ready either later that day or possibly the next day. This must be their standard phrase because I heard it more than once. When I finally picked-up my car there was one selt belt part that they were still waiting for (unbelievable!) but I could come back at a later time (can't believe in all those days they couldn't get that part). Anyway weeks later I still hadn't heard from them about taking my car back in for the last part. During this timeframe they sent a survey and I responded that the experience wasn't as good as it has been in the past because I was still waiting for the last part to get in. Finally after weeks, I called to check on the part. The service advisor said that he recieved the review, it was the worst one he has ever gotten, and he wasn't going to complete the work. He said I wasn't welcome at that dealership/servicing dept either. I've been taking my car to this location for years and this is the first time I've ever had a problem with them. In the past, they've always received either good or great reviews. Lesson learned: This Toyota dealership/serving dept will cut ties with their customers unless they receive a favorable survey. They are not interested in keeping long-term customers.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Texas Toyota:
The visit was like going to a meat market. The sales people I delt with had 7 days and 1 month experience. The only reason I came back was that they had knowledgeable sales assignned to the Credit Union special desk.

Otherwise I would have left. Also they add extra's of no value to the msrp. Toyota needs to control this unprofessional behavior or it will start inpacting the buying experiebce. ... JMHO

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Texas Toyota:
I visited this dealership about two years ago when I was shopping for a Toyota 4Runner. Although I ended up buying a jeep elsewhere I was somewhat pleased with how I was treated. Now I'm in the market for a truck and one of the ones I am considering is a Tundra. I went to their website and submitted a credit app thinking I would get that out of the way. I didn't imagine that something that simple would turn into an ordeal. Two seperate guys called me. They didn't want to give me an interest rate saying "it all depends on the deal. When can you come in and take a look?" I said I would be more likely to do business with someone who was a little upfront instead of trying to get me in for the "hard sell" and right now, he wasn't in the running. He changed his tune (you could hear the wind leaving his sails). Said he would check and call me back. He came back with an interest rate of "14.9 or better". I found that insulting knowing that I had much better credit plus I had already received offers from all of lending tree's lenders for their best rates. I told him he was already trying to rip me off and I hadn't even stepped foot on the property. Since I didn't have much hope that things would improve instead of get worse that I would not be coming in and didn't want anyone else from them contacting me. When are these guys going to learn that they would sell a lot more cars if they would just deal above the table instead of trying to screw you every step of the way.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Texas Toyota:
I looked at this dealership to buy a Toyota Echo. The sales &quot;kid&quot; was sarcastic and rude. He spent half the time talking with his friend versus trying to sell me a car.<br><br>They low-balled my trade, but offered to give me more if I chose to use Toyota financing instead of USAA. They wanted sticker for the car because it was the &quot;last&quot; Echo around the area. According to the salesguy, Toyota wasn't making this car anymore. Um, check out Toyota's website...it clearly states there is a 2005 Echo coming out. <br><br>The most humerous part was that the kid kept threatening to, &quot;put the car on ebay if I didn't buy it that day&quot;. I have yet to see it sold on ebay. <br><br>Don't shop at this dealership. They are jerks and seem more intent on selling to the 20 something generation. We 30+ seem unimportant.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Texas Toyota:
Called ahead for advertised used special and by the time I got there, they said the ad was full of inaccurate information that they couldn't help (e.g. equipment that car came with). Went down there anyway and test drove it. Didn't like the 4-cylinder 4Runner, so tried a used 6-cylinder that drove and was priced nicely. Bought it and then the trouble began. I had arranged to have the radio replaced with a cassette/radio and the mags had some kind of dirt/stain that was to be fixed. I took it in and they never offered a loaner (I still had my old car - didn't trade it in). That took forever. Then they told me they couldn't do anything about the wheels after all, but could SPRAY PAINT THEM SILVER to cover up the scratches and stuff!!! I was upset and asked them to switch wheels with another in their inventory and they wouldn't. I told them the day/night rear view mirror was always being banged by the visor when I flipped it down or to the side. They looked at it and kept trying to fix it, apparently. One time, they lost the keys to my car because a salesman had taken them home and they had to cut new ones! Finally, the service folk told me that the problem with the mirror was a known problem and there was no fix available for it. I would have to get used to readjusting my mirror several times a day when driving in daylight hours due to interference from the visor. I wanted them to refund my money since they had now had the car for about 20 or the 24 days I had &quot;owned&quot; it and they wouldn't. They said it had depreciated since I had owned it and stuff. I was livid! To make a long, trying story short, I ended up having to &quot;trade in&quot; my used one for a new one. That was probably even a worse financial decision than getting fleeced on the sale of defective goods and forsaken promises. This is the WORST experience I ever had at a dealer - even worse than my Lexus.

Was this review helpful to you? Yes | No