After hours of car research, I found a car that appeared to be everything that I was looking for in a Nissan Rogue. While it was located almost 150 miles away from me, The Autobarn Nissan had overall really great reviews, so I felt that I would receive exceptional service. I called as soon as they were open Saturday morning to ensure that their online inventory was up to date, and was told by the receptionist that the car was still there. She said that while the sales staff was in a meeting and wouldn't start until 9am, she would give them a message to have someone call me. I wanted to make sure of my purchase before I wasted an entire Saturday driving over for nothing.
9am came and went. 10am came and went and I decided to call myself. The receptionist apologized that no one had contacted me and put me in touch with Tim. Tim further confirmed that the Rogue I was interested in was indeed still there. I explained my concern about driving all the way over there, only to have it sold right before I arrived. Initially, Tim offered me the option of putting a deposit on the car to ensure that it would be there and I readily accepted this. However, when he supposedly checked with his manager, he came back and said that no deposits were being accepted that day. Due to my concerns, he said that he would park the car on a back lot so that it wasn't visible and he would keep the keys. I told him that I would be there by 2pm, loaded my two small children into the car, and took off.
At a quarter of 1, Moe from the dealership called in response to the message I had left nearly 4 hours prior. I explained that I was within 30 minutes of the dealership and would be meeting Tim. As it turned out, Tim called just 15 minutes later with bad news. 15 minutes away from the dealership and he calls to apologize, but the car had just been picked up. Apparently, he said, it had been sold the day before and the person was just coming in to pick it up. What kind of gross incompetency do you have to have in your business when TWO DIFFERENT PEOPLE supposedly check and say that the car HAS NOT BEEN SOLD?! I would have never gotten in my car, if that was the case! He had little to nothing to say and instead suggested that, rather than the black one, he had two other Rogues on the lot for the same price; one in brown and one in purple. SERIOUSLY?!
What I believe happened is that the car was never moved to any back lot and was just sold to the first person that was physically there (and NOT the day before), with no regard to the customer driving such a long distance specifically for THAT car. And this AFTER that customer had expressed her concern for driving such a long way only to be screwed over. At this point, the dealership is either completely incompetent or opportunistically dishonest. Regardless of what actually happened, I don't choose to support practices such as these with my hard-earned money.
I do not lounge through lots just looking to buy whatever the dealership happens to have sitting around. I am very meticulous with my purchases and was coming with actual cash in hand. I had no choice but to turn right around and make the 2-1/2 hour drive back home, with two very cranky restless children, empty handed. Not only was a precious weekend day stolen, but I wasted nearly $100 between tolls, gas, lunch, and the additional unnecessary mileage on my current car. Thank you for ab-so-lute-ly nothing.
I have the choice of multiple other dealerships, and other makes of car for that matter. As a result, not only will The Autobarn not ever receive any of my business, but neither will Nissan at this point. I suppose shame on me for believing that there was any such thing as an honest used car dealership/salesperson.
I Recommend This Dealer:
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