Where do I start off at...first, I was in contact with the sales rep prior to my arrival and advised him I was on my way(2.5hours away), he advised the vehicle was being detailed and would be ready on my arrival. I arrived at the dealership to find out the vehicle was not there. Waited for over 45minutes just to see the truck and to find out it was only half detailed. Second, the sales rep had no clue what features the vehicle had, my wife asked if there were heated seats to which he advised no. Then my wife pointed out the heated seat button and he advised yeah it does have heated seats as if he were joking around but, you could tell he screwed up. At one point he stated that he metal skid plate was not an option from the dealer ship and that you have to put this on yourself, that is false. If you buy or order the pro-4x it comes stock with the metal skid plate. Numerous more occasions where the sales rep displayed signs of not knowing what he was selling. Third probably one of the most irritating things of them all, I decided to purchase the vehicle due to it was exactly what I was looking for and for a somewhat good price. Well anyways, as I began to sign papers the sales rep then discloses that the vehicle was involved in a minor collision and it was reported on carfax. He never disclosed this information prior to signing papers, I nearly walked out at this point as I was extremely pissed off. Fourth prior to my arrival I advised I was in contact with this sales rep and he advised that I would not need to pay sales tax as I was out of state. I went to the finance dept with cash and a check from the bank to find out he was wrong once again and I had to put the tax on my credit card and I was not aware that tax was going to need paid. While in the finance office I found out that the sales rep had screwed something up on the paperwork causing the finance department to have to redo all their paperwork. I was in the finance department for 3 hours, and the finance guy was very aware of the situation and apologized that I had to wait so long. Fifth, after I was done as the finance dept I was told by the sales rep to meet him across the road to pick up the vehicle. I get over there to be told he is with someone so I have to wait again while I see him sitting in the officer laughing with the manager I had spoke with earlier. Then when he finally comes out he states he forgot to get the temporary license plate and had to run across the road to get it. He gets back with the plate and puts it on and I get in the truck ready to leave only to realize they never did finish the detail and he did not put the SD card in so he had to run across the road again! Sixth, during the test drive I went to open the drivers door and it would not open I thought it was maybe locked still so i reached in and pressed unlock, still would not open. The sales rep said you still have it locked, I pressed unlock two more times and it still would not open. It finally opens and the sales rep said nothing is wrong with the handle. I stopped on the way home to grab something to eat and could not get the drivers door open after pressing unlock multiple times and my wife double checking while she was inside the vehicle that it was unlocked. I later got the door open by having to pull on the bottom side of the handle. I contacted the sales rep, (oh yeah, his name is JON QUACH) and advise what had happened and asked how it was going to get fixed. He responded saying you will have to take it to a dealership and it will be covered under warranty if its not from normal wear and tear. He never offered to have his dealership pay for the expense if it was not from normal wear. I am taking the vehicle in, in two days and will find out if it is covered under warranty, if not Autobarn will be getting a phone call from me. Overall very BAD experience and would never ever recommend this dealership to anyone not even my worst enemy. Never expected this poor of service from a licensed Nissan dealership will never return!!!
I Recommend This Dealer:
Did you find this review helpful?