My service was excellent, I got a car wash free, and my plate kept falling off prior to my visit every time I washed my vehicle, and they repaired it for free, I am truly happy with my service. I sorry I don't remember their names.
Don Mekoola handled my job - a quick oil change. He asked if I wanted a 15,000 mile checkup. I said not now and he made sure I had the list of service items on that checkup. Car was ready in time. Don is a real pro.
Don was wonderful! I am so glad he is back at The Auto Barn Nissan. His personality and professionalism was missed when he was gone. He makes sure all of the details of your car are taken care of and my car was in and out in very little time.
Glad you are back Don!
He's the reason I continue to service my car with Nissan Autobarn for 5 1/2 years. He delivers outstanding customer service. If I move from Chicago, I will travel to the Autobarn because I trust Don with best interest of my Murano.
concerned for your needs. Quick appointment (just drove in without an appointment), but was taken care of.my CAR WAS SERVICED AND WASHED AND CHARGED WITHIN THE TIME PROMISED.
Very nice people at The Autobarn Nissan Evanston Il
""Let me check on that and call you right back".... NEVER!"
This review is specifically for Alex. I purchased a lightly used vehicle from Alex (2014 with 11k miles) and was given only 1 key. It seemed like a standard expectation to receive 2 keys with a car purchase but that's not why I am reviewing. It's because when I called Alex to inquire in to a 2nd key on multiple occasions he told me he was going to go look in to it and call me right back. Never. I'd call again after a few days and he'd say, oh yeah - you bought that USED car didn't you? We'll let me look and call you right back. Look. Fine. There's only 1 key but I'd like to at least DISCUSS getting a 2nd key with you. Don't lie to me and be evasive. It's remarkably rude and I honestly would have come to you to trade in my vehicle in 2 years and purchase new. But due to a simple lack of follow through and a little honesty I will gladly go somewhere else. Lesson of the day: you're a second class citizen not worth 2 minutes of Alex's time if you've purchase USED.
The Autobarn Nissan of Evanston responded to this review
May 01, 2015
I would like to personally apologize for the lack of communication you received after your purchase. We pride our selves on giving excellent customer service not only during, but after our customers have made their purchase, and I am sorry to see we have failed in this instance. I would ask that you please contact me at your earliest convenience, so that I can assist with this issue. Thank you, Hitko Kadric - General Sales Manager (847) 475-8200.
Reason For Visit Sales (New)
"Excellent and Professional Service"
My first experience with a sales dealer at Autobarn Nissan was awesome. Explanations to me as a customer were clear. Kissy Freeman is very friendly and helpful. I appreciate her good customer service skills.