The tactics used by Marco, Slavey and Miki are shameful. Keep reading to see how they gouged me out of $700 (and how I got the money back).
Marco showed me a used car I had seen on cars.com. I asked several questions about the condition, history, and specifically what service Autobarn had performed on the car. Marco gave me a schpiel about how they thoroughly inspect every used car that comes in--even those that are not Nissan (the one I was interested in was not a Nissan)--and they bring the cars up to some basic standards. He told me every car gets an oil change, among other things. A couple days later I returned to test drive the car again and take it to my mechanic for an inspection. I have been going to this mechanic for years, he knows me and I trust him. He gave me a list of problems including:
dirty oil and filters
rear brakes worn out
bump in tire (which makes tire weak and at risk for a blowout)
Back at Autobarn I asked Marco for a list of the work that was done on the car. He was unable to produce any documents. He kept coming and going, coming and going while I waited and waited and waited. He finally admitted that he couldn't locate any documents showing that the car had been inspected let alone brought up to any standards. Best case: he thought every car was inspected and fixed. Worst case: he was lying. I have no idea which but I would be dubious of anything he says.
Enter Slavey, Marco's manager. Slavey was the stereotypical mean guy to Marco's sweet guy. Slavey was skilled at intimidation tactics such as the stony face, dead stares, the repetition mantra, silence, and shutting me down. He refused to negotiate on the price or problems, even when I pointed out that brakes and tires are SAFETY issues. It is UNCONSCIONABLE that a dealership would sell a car with bad brakes and a bad tire..and do so knowingly. And what kind of reputable dealer neglects something so basic as changing the dirty oil and filters? To his credit, Slavey eventually showed a softer side (after watching me cry and discuss and plead for an hour) and offered a deal: he'd replace the 4 tires (my mechanic said they were cracked and dry) and do the brakes; he would do an oil/filter change and I'd pay full price. I agreed even though those things should be standard and not items one has to spend 2 hours arguing over. Later Slavey reneged on the three dry, cracked tires saying they had a lot of tread. In the end, they replaced the one tire and supposedly did an oil and filter change (I don't know if they actually changed the oil/filters because the "need service" oil change code never went away--and again they wouldn't give me documentation). They fixed the brakes a few days later. Again, these are basic items should have been checked and corrected before the car was advertised and shown.
Moving on to the finance department. After waiting around for over an hour I met with Miki the finance guy. There was a lot more crying and arguing and discussing. I balked at the high APR and in the end Miki--to his credit--gave me a good rate. Here's how he nabbed me though. Miki was quickly handing me one paper after another to sign. He puts the itemized sales contract before me while he's working on other papers. There's the sale price for the car and then there's $300 for theft shield etching and $400 for autoguard paint protection. "What are these extra charges?" I asked. Miki tells me they come with every car they sell and are not optional. I protested, saying I did not want these items and no one had mentioned them. No budging from Miki. He had slipped them onto the bill and didn't mention them, as though hoping I'd just sign and not notice an extra $700. In the end, I signed--I needed the car--but I really felt deceived and physically ill for paying way more than I felt they deserved for the car that had some problems (not just the 3 items mentioned above).
Later, I filed a complaint with the Illinois Attorney General's office about the $700+tax of bogus charges. And you know what? I received a refund from Autobarn for $700 + tax for those bogus charges. I am SOOO grateful for the Ill. AG for helping me find some measure of justice.
I Recommend This Dealer:
Marco Vasquez, Miki Kadric
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