"Very Customer Friendly"
Worked with Raffy Sales Manager on something I needed done on a Used Car I bought from Mt. Prospect VW Autobarn. He lived up to his word he got me in touch with Service and all was taken care of immediately. That is what everyone should expect from a great dealership. You get that from Mt. Prospect Autobarn.
"Courteous, professional service"
I was having an issue with my Jetta air conditioning and temperature. Ray explained the diagnostic process and gave me an estimate of the timing. He called back within the time window, and explained what the issue was and how it had been diagnosed. The car was fixed that day, and more quickly then expected. They always treat me with respect at this dealership.
"Oil Change, Fuel Door issue"
The appointment was made the same day of my call for service, in the afternoon. The oil change was done within a reasonable amount of time and they looked into my fuel door sticking, issue. They lubed it and told me how I could deal with this problem if it happened in the future, along with a price to have the cable replaced. I was very pleased. Ray mentioned the oil change discount available, right up front, and he resolved the fuel door issue, no charge. Very fair! Thank you.