The Collection

Reason for Visit: Service

I recommend this dealer: No

My Review of The Collection:
Bouight a 2001 996 Cab and had excellent relatuionship with salesman who went out of his way to help. But, the car's GPS/radio/CD/computer system, known as PCM Communications Management system totally quit while in the first year of warrantee. I was told that this system was not covered under the POC (Pre Owned Car)warrantee and charged $5000 for a rebuilt one. Letters to Porsche NA CEO, dealership owners and others eventually got me a reduction in the cost of the rebuilt unit, but I was still charged for the installation, and the repairs cost me two days away from work, hotel stay, etc. They didn't even offer a loaner while car was being serviced. Part of this problem is apparently with Porsche NA, not just the dealership. I have owned two other high end Porsches before and never had this kind of poor treatment. Bottom line is that I do not recommend this dealer for sales or service and I strongly recommend buyers get the real details on the so-called certified car program warrantee, which is a fraud because it apparently has some items and systems which are not covered.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of The Collection:
Was thinking about buying a Jag or Audi. Settled on a Jag XJR, which was delivered two weeks ago. I have a great deal of experience with car sales. Used to sell cars myself and also was purchasing manager for a fleet of over 300 cars. Never have I ever received such good service for a first purchase. (I also own a Lexus and Lexus of Kendall is great but not quite in the same class as The Collection.) I never felt I was being taken. Only once did the salesman have to check with his manager and that was in regard to a special order for a specific paint color that would not normally be available. Got an extremely great price with which I feel very comfortable. After sales, so far, is great. Am not expecting that to change. They really pamper you, spoil you and make you feel that you are important to them. The physical building (showrooms and service center) is also one of the nicest I have seen. Overall - great experience. Oh, the car is phenomenal also.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of The Collection:
Many customers have nothing but complaints about this dealership. From Ferrari to Porsche, the Service department is regarded as arrogant, and unaccomodating. The one exception is the parts department which is friendly and very helpful. <br><br>Service Department is often not familiar with the latest Porsche (PCNA) service bulletins and engine software updates and respond with comments such as &quot;don't believe everything you read on the web&quot; or we'll check on that the next time Porsche comes by&quot; (the next scheduled visit by Porsche was 3 months later). <br><br>Having certain components replaced under warranty can be a real pain. Direct Contact with Porsche has lead to immediate results on two occasions and immediate replacement of parts upon inspection.<br><br>When car was out of warranty, they refused to install factory approved tires purchased from a third party claiming &quot;Porsche would not allow this&quot;. Other Porshe dealer did this immediately.<br><br>Collection have a reputation for skipping over people who have had their names on wait lists for cars. They often require much larger deposits on wait listed vehicules. <br><br>NOT RECOMMENDED. CHAMPION IN WEST PALM IS FAR SUPERIOR.<br><br>

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