The Honda Gallery

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: chris kelleher

My Review of The Honda Gallery:
It is becoming all to rare these days to find an employee that goes to such great lengths to satisfy a customer. I wanted to express my appreciation for the excellent service Chris Kelleher provided me when I was purchasing my new Element. Thank you, Chris.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Chris Kelleher

My Review of The Honda Gallery:
My husband and I visited the Honda Gallery to look at and see if there was anything that I might like. We had previously visited both a Toyota and a Suburu dealer. When we walked in, we were pleasantly greeted and referred to Chris Kelleher to help us out. Chris introduced himself with a friendly smile and gave us the time we needed. He was very knowledgeable, polite, courteous and completely understanding of our needs...he was extremely patient, pleasant and always a gentleman. Chris was never pushy or outspoken or condescending in any way and he made every effort to make our car buying experience the best from beginning to end.....and it was. He made sure that all of our questions were answered and that we were completely happy with our purchase....and we are....I love my Honda Pilot!! We would never hesitate to return for future purchases and would definitely recommend this dealership. We would highly recommend Chris Kelleher!!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Chris Kelleher

My Review of The Honda Gallery:
Just purchased a new Pilot. The dealer did not have the exact vehicle we wanted. Chris Kelleher searched, negotiated and FOUND, exactly what we wanted. Everyone at Honda Gallery was courteous and respectful at all times. This was, by far, the most positive experience I have had with an automobile dealer. Great job, Honda Gallery!

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Joe Grimes, Service; John Langlois, Preowned Admin; Zach Sullivan, Sales Consultant

My Review of The Honda Gallery:
I recently purchased a certified Accord at this dealership. I experienced a couple of concerns after a few weeks. One of which, at a usual dealer, I normally would have had an issue with resolving

Everyone I dealt with, from the lot attendant, sales and service, during the sales and problem resolution process, went out of their way to insure that any concern I had was addressed to my satisfaction.

I don't know, what else to say, except that I would highly recommend this dealership to anyone who likes to be dealt with honestly and professionally.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Claire Waterson

My Review of The Honda Gallery:
Honda gallery was terrific in making me like they where not going to give me the usual pressure routine as most other dealers attempt to do.

Home Gallery had a great staff to get my gar in with no complication.

I also would bring to your attention Claire Waterson who is one of the knowledgeable salesman / spent as much time that i needed to make the sale possible.

Thank You So Very Much

Richard P. Bertolino Sr.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Christine Comeau

My Review of The Honda Gallery:
This would make my third Honda that I have purchased from Christine.
From start to finish my experience was positive one.
All my questions and concerns were addressed. Got my Accord2010 LXp
exactly the way I wanted it in less then a week! Amazing!! I wouldn’t dream of buying anywhere else!! GREAT JOB!!!

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Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Adam Silva and

My Review of The Honda Gallery:
Do not go to this dealership!! This dealership has committed a warranty breach, is highly unprofessional, and has absolutely no concept what_so_ever of customer service.

Since week one of owning my new '09 Honda Accord Coupe (which I purchased at Herb Chambers, Boston), I've experienced nothing but problems. The car is basically one big tin can and plenty of other 8th generation Accord owners can attest to that! From the squealing brakes, to creaking/metallic ticking in the rear deck, peeling paint on the front bumper, brakes pulsating from stopping at higher speeds, squeaks and rattles, to a steering wheel shimmy and vibration throughout the car at highway speeds, this car is just one big mess! The reason why I bought a new car was so I wouldn't have to worry about car problems, at least for the next several years. Boy was I wrong! I am convinced that Honda is HIGHLY overrated. Although this is my first (and will be my last) Honda, considering their reputation it appears they are really starting to cut corners and have basically molded themselves into like your typical U.S. car manufacturer.Keep in mind that I had traded in my brand new 09 Honda Civic with only 900 miles for my Accord because I had been experiencing a number of problems with that car as well. Because I thought I had a bad egg and to prevent any hassle, I decided to just trade it in while I could and ended up getting a good deal on an Accord. Taking a drastic measure like trading in a new car, you'd think things would finally be settled. I just ended up trading one nightmare for another!

Anyway, to make a wrong story short, this dealership was one of several that had made a number of failed attempts to fix my car. They were unsuccessful at resolving any of the issues! And considering their weak effort, there was no surprise. Upset and exhausted from dealing with my situation over a course of 6 months and not getting anywhere, I ended up hiring an attorney. Even with a case open, the car manufacturer could still communicate with me to effectuate current repairs. I had left numerous messages with Adam, including voice and email, all to never get a response from him. I finally got in touch with him after a month and he basically said that "he was waiting for a Honda rep to get in touch with him to see what their course of action should be." In other words, I had been "flagged" and Adam decided not to help me and honor the warranty because either 1) he didn't want his dealership to be further involved in the case or 2) was instructed by Honda not to attempt to fix my car any further as that would produce further evidence.

After briefly discussing my case with Honda, I ended up getting it out of him that he didn't want to help me because I had said several weeks prior in a voicemail that he and his dealership had been completely useless in that they didn't help me whatsoever with my car. So, instead of addressing an understandably upset customer and concerns he hung up on me and has ignoring my 4 service requests since.

I ended up getting in touch with his senior, Al, and after my highly unpleasant phone conversation with him, I could understand why Adam behaves the way he does because his boss is just as unprofessional and careless.

At this point, I am pushing my case further and as to why Adam and Al didn't want to address the issues with the so-called "flagship" model I had purchased from Honda - well - they will just have to answer that to the judge.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Zach Sullivan, Scott Boule

My Review of The Honda Gallery:
I had been searching for a new car and then decided to check listing for a used Accord EX-L instead to save money. I searched the web for the car I wanted and found exactly what I wanted listed in the current inventory at the Honda Gallery. I called and spoke with Scott Boule who set up an appointment time with a sales rep for me that morning. I went in and was introduced to Zach Sullivan who walked me through the rest of the process. We sat and talked while someone brought the car around because Zach had had it freshly washed. We did a test drive to my husband's office nearby so he could see the car and sit in it and talk to Zach as well. Zach offered to drive our trade in back to the dealership while I went on a longer test drive. By the time I got back he had my trade in value calculated and it was very generous. They reduced the price from the already lowered internet special price and I went ahead and made a deposit on the car. Due to illness, the Finance guy was out the day I wanted my "new" car, so Zach faxed all the paperwork to my financial lender and took care of other things outside of his job duties. When I arrived that night to drop of the check and pick up the car, a finance director had come in to provide the paperwork support, which was great so I didn't have to wait. Because of the speed of the process, I forgot a few things and Zach was right there to step in and make adjustments and take care of everything. He is very laid back, professional and attentive. I have never owned a Honda before but when we replace our minivan, I will return to work with Zach again. I have read other reviews here and I am reviewing Zach more than the whole dealership but he was superb. Scott Boule was also very nice and worked with Zach to make great things happen for me.

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Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Doug Call, John Fraifer, Adam Silva

My Review of The Honda Gallery:
My girlfriend and I went to the Honda Barn to buy a new 2009 CR-V AWD LX. We visited the showroom and met with their lead salesman, Douglas Call. Doug took us for a test drive and delivered his standard sales pitch, which we thought was tasteful yet a bit intrusive. Mr. Call then brought us back to his desk to discuss a potential deal. His initial offer was basically $300 less than the MSRP, and he explained that if there were any wiggle room it would be "hundreds, not thousands". We immediately got up, thanked Doug for his time and went on our way. Doug then called back a day later and left a voicemail saying he could slash the price by about one thousand dollars. We had already visited numerous dealerships with better offers, but we decided to give Honda North an attempt to better the other proposals. I delivered the parameters to Doug over the phone, he spoke to his sales manager and delivered terms to our liking. I asked Doug specifically if the light blue CR-V was in stock and he stated "We have it here, come in!". We drove back down route 28 to the Honda Barn and low and behold, the car was not in stock. Doug explained that the color code in the computer had recently changed and he thought the light blue was coded BS, which is now royal blue. We were upset, yet gave Doug the benefit of the doubt and let him order the car from another dealer. He then ran our credit and showed us our monthly payment, which was circled on an excel spreadsheet printout. We agreed and submitted a down payment via credit card. Mr. Call stated that the car would be delivered in a few days and to come back upon his phone call. Two days passed and Doug phoned us to come in, finish the paper work and drive away with our new CR-V. We drove back down route 28 to the Honda Barn and Doug was dealing with another customer so he directed us to a sales manager named Doug Alexi. Mr. Alexi sat us down in a wood paneled office and showed us a sheet with add-ons and what the payments would be if they were tacked on. Low and behold the payment Honda North had on file was significantly higher than the circled figure on Doug's spreadsheet. I politely expressed my discourse with the disparity and asked Mr. Alexi to call Doug in the office to reconcile the diffrence. At that time, the sales manager in the adjacent office started yelling about how it was clear that we had initially stated we'd pay the sales tax. This was false as Doug had explained that our down payment covered sales tax, along with any other fees associated with the deal. I explained this to the manager who was yelling, his name was John Fraifer. Mr. Fraifer irrationally belittled my girlfriend and I, while stating that we had no idea what we were talking about and then renegged on the deal. Mr. Call came in to mediate, and acted as if he didnt know how the original payment was calculated and what made up the difference. We left the showroom and my girlfriend was in tears due to Mr. Fraifer's attitude, demeanor and lack of respect for our business. I graduated with an MBA (finance concentration) from a highly regarded business school and Mr. Fraifer was SURE we had no clue how the process worked. Finally, the next day I reached out to the General Manager, Adam Silva. I explained to Mr. Silva what had happened the night before and he politely stated "I have some problems downstairs." He then layed out a deal that was beneficial to the both of us, and promised to personally supervise the signing. He apologized on behalf of his staff, especially for Mr. Fraifer's behavior and ensured our business was his top priority. We went in that night, met with Mr. Silva and he walked us through the process step by step. We drove away satisfied, yet weary of doing any further business with the sales department. My honest recommendation is that Honda customers should do business with another location and stay far away from Honda North as long as John Fraifer and Doug Call are employed by this dealership. If it weren't for the professionalism of the General Manager, Honda Barn would not have received my business. Aside from our interaction with Adam, this was by far the least professional business negotiation I have ever been apart of.

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