The Imported Car Store

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of The Imported Car Store:
Just purchased a 2008 M5 from this dealer after dealing with Hugh (sales mgr) online. I was able to negotiate a great deal before I ever arrived and they coudln't have been nicer during the delivery. They picked me up at the aiport - and I was out the door/in my new M5 in about an hour. I would highly recommend this dealer. Probably the easiest car purchase I've ever had.

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Reason for Visit: Service

I recommend this dealer: No

My Review of The Imported Car Store:
Brought my 98 318ti in for service two weeks ago. They looked over the car and gave my estimate. I chose to service my weather stripping and had the part ordered. I was told it would be 2-3 days. Almost a week went by and no part had even been shipped out yet. finally i picked up my car and was told not to worry about the bill at the time. 2 days later my part came in only to find it was the wrong part. The service department went on to charge me $106 for doing nothing but an hour check out. After 2 weeks of inconvence, empty promises, no service i got to pay over $100 which i'm fighting to get back now.

The staff there were rude and condisending. They made me feel like i had no right being there or owning a bmw just because I am a younger driver. They also had an attitude that my car, being a 318ti was not worth their time or energy since it was so low end. I'll never use them again and almost don't want a BMW after this.

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Reason for Visit: Service

I recommend this dealer: No

My Review of The Imported Car Store:
This dealership has a horrible service department. I have had nothing but poor service and problems since I got my 2005 325i. In the most recent go-round, they have tried and failed three times to properly balance my tires, then tried to tell me that my ContiTouringCompact tires were high performance, and that I could only expect 12-20K miles from them. Due to the fact that they never got the balancing correct, the tires are prematurely worn and will have to be replaced. During the last service visit, the necessary part was not ordered, despite the fact that I made the appointment two weeks in advance, and during the visit, they ripped the driver's door seal. They are condescending and demeaning, and it is obvious that they take the attitude that a woman can't possibly know anything about cars. They have made me late for work several times, despite the fact that I scheduled a courtesy car in advance. They have called and told me that my car is ready, then made me wait 30 minutes when I arrived to pick it up because it "wasn't really ready, just almost ready."

It's a pity the service department is so poor, because I have no complaints at all about the sales staff. Unfortunately, I cannot recommend that anyone buy a car from this dealership, just because of their lousy service department.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of The Imported Car Store:
The dealer had a car advertised out by the street with a specific price but when I made an offer they told me that the price was actually $6000 more. As I spoke with them more they told me that they miss priced the car and were planning to make the change in price, but hadn't been able to get around to get it. Be careful with these guys.<br>

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of The Imported Car Store:
The best BMW dealership experience in a long time: Staff was friendly and professional, no-pressure environment, and they were good to deal with. The sales rep Jeremy Proper had everything prepared when we came down to Melbourne, and we took that car home with us.<br>I can only hope that their service is as professional and client-oriented - if so, they have clients for life.<br><br>

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