Reason for Visit: Service
I recommend this dealer: No
My Review of The Imported Car Store:
This dealership has a horrible service department. I have had nothing but poor service and problems since I got my 2005 325i. In the most recent go-round, they have tried and failed three times to properly balance my tires, then tried to tell me that my ContiTouringCompact tires were high performance, and that I could only expect 12-20K miles from them. Due to the fact that they never got the balancing correct, the tires are prematurely worn and will have to be replaced. During the last service visit, the necessary part was not ordered, despite the fact that I made the appointment two weeks in advance, and during the visit, they ripped the driver's door seal. They are condescending and demeaning, and it is obvious that they take the attitude that a woman can't possibly know anything about cars. They have made me late for work several times, despite the fact that I scheduled a courtesy car in advance. They have called and told me that my car is ready, then made me wait 30 minutes when I arrived to pick it up because it "wasn't really ready, just almost ready."
It's a pity the service department is so poor, because I have no complaints at all about the sales staff. Unfortunately, I cannot recommend that anyone buy a car from this dealership, just because of their lousy service department.
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