Thelen

Reason for Visit: Service

I recommend this dealer: No

My Review of Thelen:
Thelen Audi service damaged two of my 2007 Q7 (1200 miles) alloy wheels during a required first 6 month service and recall. Service accepted respondsibilty, but knew of no one in Michigan to repair the dents and chips to the wheel finish. I found another Audi dealer who would deal with this repair to OEM appearance, but Joseph Thelen said no.... I would avoid this dealership for sales and servive if at all possible.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Thelen:
I bought a 02 Accord coupe at this dealer and here is my story.<br>The 03 models were out and I was able to get the car lodaed out for almost $4000 less than sticker. Also as part o fthe deal I got a spoiler added. I live in fairly well populated area in Central Michigan and this is the nearest dealership to buy a Honda,VW, or Audi. I made a trip back to the dealership for the spoiler installation after purchasing the car. A buffer was dropped on the hood. I was forced to return for that repair. The car is silver and the paint did not match. I have not mentioned it but it bothers me whenever I look at the hood. Another problem I have is more of a corporate honda thing that buyers are not made aware of. The car has a service reminder light the stays on when a service is due. This is a problem because the dealer is about a 45min drive away. I travel a lot so I have already had the car in for service at 2,500mi, 7,500mi, 13,500mi and 22,500mi The cost each time has varied between $120 and $250. I believe I paid about $120 for a simple oil change, tire rotation and balance at 7,500mi. It just doesn't seem like a good way to treat a new customer. My old car was a 97 Dodge Avenger with about 100,000 miles on it and my 02 Accord has already cost more in routine maintanence than my old car did while I racked up 100k on it!

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