Thomas Dodge of Highland Indiana

Thomas Dodge of Highland Indiana
9604 Indianapolis Blvd.
Highland, Indiana 46322

Sales: (219) 924-6100
Service: (219) 924-6100
Parts: (219) 924-6100

Manufacturers: Chrysler, Dodge, Jeep, Ram

Most Reviewed Employees
Cheryl Gallo Cheryl Gallo
Internet Manager
Brian Gain Brian Gain
Service Manager
Arthur Courtney Arthur Courtney
sales consultant
Arthur Courtney Arthur Courtney
sales
Frank Kowalski Frank Kowalski
General Manager
Darrell Davis Darrell Davis
Sales Manager
Joe Heisler Joe Heisler
Service Advisor
Nick Pash Nick Pash
Sales Consultant
Danijel Koncalovic Danijel Koncalovic
Sales Consultant
Tim Bales Tim Bales
Service Advisor
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Automated Car Wash
Cable TV
Children's Play Room
Customer Lounge Area
Drive-In Service
Express Service
Free Coffee
Free WiFi
Indoor Customer Parking
Instant Financing
Parts Store
Pet Friendly
Rental Car Service Onsite
Shuttle Service
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 8:30 AM - 8:00 PM

Tuesday: 8:30 AM - 8:00 PM

Wednesday: 8:30 AM - 8:00 PM

Thursday: 8:30 AM - 8:00 PM

Friday: 8:30 AM - 8:00 PM

Saturday: 8:30 AM - 6:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 5:00 PM

Saturday: 8:00 AM - 4:00 PM

Sunday: 8:00 AM - 2:00 PM


Parts

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 5:00 PM

Saturday: 8:00 AM - 4:00 PM

Sunday: 8:00 AM - 2:00 PM

Twenty-Four Month Rating: 3.3/5
14 Reviews
Thomas Dodge of Highland Indiana

Overall Score: 3 Star Rating3.3



About Thomas Dodge of Highland Indiana
Certified: Thomas Dodge of Highland Indiana
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Thomas Dodge of Highland Indiana has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Thomas Dodge of Highland Indiana
A new car, truck or SUV could be waiting right around the corner for you; all you have to do is stop by Thomas Dodge Chrysler Jeep located in Northwest Indiana, Lake county at 9604 Indianapolis Blvd in Highland, IN, or call (219) 924-6100 to speak with our knowledgeable staff. Our new and pre-owned inventories feature some of today's latest and most sought after models.

Thomas Dodge Chrysler Jeep is all about the customer, so stop by today and let us prove our commitment to exceptional service! We make it fun.



daresch
5/12/2012 11:02:36 AM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Arthur Courtney, Arthur Courtney

My Review of Thomas Dodge of Highland Indiana:
It was nice to work with Arti as he did listen to all out needs.
Could not find the car we were looking for, so they ordered one for us.
Glad it was done that way, we got what we were trying to buy.
Thanks Artie.

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Duanediane
4/27/2012 10:45:45 AM

Overall Score: 1 Star Rating   1.2  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Darrell Davis, Malcom Lofton

My Review of Thomas Dodge of Highland Indiana:
I saw a vehicle on line that I was very interested in so I made a online appointment. I was e-mailed back saying they looked forword to helping me and was given a date and a time to come in. The day of the appointment I went in and nobody knew anything about this truck. The vehicle was found to be in their shop. They asked if I could come back the next day. So,I came back the next day it was still in the shop. They called me again to come and see the vehicle and scheduled an appointment time for me. I came in at my scheduled time and once again the vehicle is no where to be found. They then found the truck to be across town at a detailer. My wife and are driven to the detailer shop to see the truck being washed. We then return to the dealership to sit and wait for two hours before I able to drive the vehicle. I drive it, I like it, I want to buy it. They start showing me prices that were just crazy. The price was marked up more than $2,000 than price advertise and they forgot to subtract my trade in. . My wife and I were there for over five hours. We finally buy the vehicle I take the protective paper off the driver seat and find burn holes all over the seat, and there is hardly enough gas in the tank to drive it off of the lot. They did put a quarter of tank of gas in for us. It was not a good day. I already have an appoinment to take my truck back because the alignment is off and the cruise control dose not work. I do understand that I am buying a used vehicle and do not expect it too be perfect. I just felt like nobody knew what was going on and so much time was wasted. It was like the right hand did not know what the left hand was doing.

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cindyrubino
3/21/2012 5:30:24 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Frank Kowalski, Nick Pash

My Review of Thomas Dodge of Highland Indiana:
Frank and Nick stayed open passed hours so that I could shop for a new car. The following day they had the car I liked cleaned up and ready for me to check out in the daylight. Once I decided to purchase the vehicle, they were able to secure financing and I left in my new car! Couldn't ask for better customer service!

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mmitchuson
3/21/2012 12:45:01 PM

Overall Score: 3 Star Rating   2.7  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Frank Kowalski, Malcom Lofton

My Review of Thomas Dodge of Highland Indiana:
Dont know the name of the finance guy in the first office to the right. He was not very polite. He also seemed to have an issue with filling out paperwork. Sign here and I will fill out later is no good in my book. I was there for hours. I spoke with Frank who was a nice guy and the 2 salesmen I spoke with were polite and acceptable. Malcom was the first guy i worked with a few months earlier. He recognized me and came over to say hi, very appreciated. I decided not to buy the car that day which was a this past sat. I made some calls and spoke to a few other people at other dealers. I decided to make the purchase from this dealer since I had spent so much time with the salesmen and wasnt fair they didnt get the sale. I called the finance guy who never answered his phone. Left 2 messages (one within minutes of their opening) to finalize the paperwork and call me to set up a time I could come finish it up. Unshockingly, he never bothered to return my call. Its amazing I guess they werent making enough off the 34,000 sticker priced vehicle I was going to purchase to want my business.

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figman
3/14/2012 9:37:11 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Darrell Davis, Cheryl Gallo

My Review of Thomas Dodge of Highland Indiana:
Great deal on a 2012 Grand Caravan. Both the internet sales person, Cheryl and the sales manager Darrell worked with me getting the most money for my trade. Thanks for all your help in my decision making. I will be back to buy a jeep from the dealer. Mike

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jmorando
3/1/2012 3:56:04 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Frank Kowalski general manager, Timothy Kroll finance manager, Brian Gain service manager

My Review of Thomas Dodge of Highland Indiana:
I just wanted to say that I had the best experience at Thomas Dodge in Highland Indiana. From the moment I walked in the door I felt welcomed by the salesmen there to help me. They listened to everything that I wanted and did not try to push me into anything I didn't want. Any questions I had about the car was answered by one of the men I mentioned above. It was a great surprise to leave there with a new car and under the price I wanted to spend. I have never had a better experience at a dealership. I would recommend Thomas Dodge to anyone looking for car!

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Response from: Thomas Dodge of Highland Indiana
Added: 3/1/2012 4:26:07 PM
Thanks for the review and let us know if there is anything
we can do for you

rmdance1985
3/1/2012 1:41:31 PM

Overall Score: 2 Star Rating   1.8  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Thomas Doppler

My Review of Thomas Dodge of Highland Indiana:
I bought this car at the Kia dealership that is affiliated with Thomas Dodge but they send me to dodge to have all my maintenance work done. The service guys are real nice but i honestly think they need to actually hire technicians that are qualified to work on vehicles. I have had my car in there 4 different times for my front suspension and not only do they not fix the problem but something else ends up breaking after i get the car back.For instance, I had my car in there for the sway bar and a rack and pinion seal and when the technician put my car back together he screwed up my drive shaft somehow and tried giving me the car back broken. That idiot didnt take it for a test drive to see if the original problem was corrected or else he would have seen that the car wasnt fixed. I could have been hurt if i didnt notice that something was wrong. The last time i took my car in there they kept it for a month straight and had to rebuild the whole rear differential, fix the sway bar for the 5th time now and fix a power steering leak. they first tried making me pay for a rental car for that whole month cause one of my parts was on "national backorder" or so they say, and then when i went in there to complain about this, there service manager acted like i was demanding too much and made it seem like it was my fault i was there in the first place and then when he gave me a rental, he expected me to say thank you to him. He pushed me to come up there and complain since they were treating me so unfairly. That place is a joke for a dealership and my salesman looked at me as only a dollar sign and not an actually person that needed a quality car. Thanks to their ignorance and stupidity, i am trading the car in and taking my business somewhere else just to cut ties with them. I would never go back to that dealership if it was my last resort. I would rather walk everywhere then buy another vehicle from them and deal with their technicians again.

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CynthiaD
2/26/2012 4:09:32 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Joe Heisler

My Review of Thomas Dodge of Highland Indiana:
On Monday afternoon I went in for an oil change. As they were checking in my car they explained my car was ready for a tune up, I have the "life time warranty" so I ageed to have the work performed and had been having trouble on an occasion starting my car. I also needed to have my tires rotated and new wiper blades. On a previous visit the guys told me I needed new blades and didn't get them - what a dope I was. I figured I was going to be there a long time. It wasn't bad, maybe 90 minutes. I knew the car had been babied; tire rotation, oil change, blades, tune-up and they even washed my car! I love my car and they really do a great job!

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jamie5853
12/4/2011 11:42:32 AM

Overall Score: 2 Star Rating   1.6  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Rodrego

My Review of Thomas Dodge of Highland Indiana:
The salesman was very sneaky. We were completely mislead and then when we confronted Rodrego, the salesman, he made it into our fault that he didn not do his job!! Then he would not let us talk to anyone else because he is "in charge" their is no one else who works there that is higher up then him...ya right! I will find that person. I would NEVER buy anything from this dealership EVER again.

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ls038z
11/28/2011 12:01:25 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: darrell davis

My Review of Thomas Dodge of Highland Indiana:
First off my car was being serviced at the dealership it was towed their I only received one called stating that they got my car 3 days went by no one called to tell me anything I had to go up their to find out what was wrong with my car, so in that process I start looking for another car I was willing to trade in so in the process of that the deal went through but I got a 2012 charger I was unable to retrieve my belongings and or other items I was told to come back the next day no one was their in service to help me ok the next day the same thing occurred so now I have to wait until Monday so I did when I arrived the salesman told me that the car was locked up and that only one person had a key so now I'm upset I'm requesting a manager and my car back so the manager appeared which was darrell Davis I was sitting asking about my things while he steps up in my face getting loud stating theirs nothing he can do but I have to waite oh really its been three days now and you telling me I can't have my belongings I will never do BUSSINES their ever!!!!! agin I'm very unsatisfied with the service its really sad that I had to threaten darrell Davis with bringing the car back for him to understand that I wanted my things. So now its been 3 weeks and now they haven't paid off the old car loan so now the old car loan people are sending me notices about a payment so now I look bad!!!!!!! I wouldn't recommend no one ever poor service all the way around!!!!!

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