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Thomas Nissan of Joliet - Service Center

3.6

30 Lifetime Service Reviews

1427 North Larkin Avenue, Joliet, Illinois 60435

30 Reviews of Thomas Nissan of Joliet - Service Center

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August 16, 2016

"Very helpful "

- Lor1V

Matt Richards and his manager Ben were very helpful when I came to them seeking advice. Matt has even gone above and beyond helping me when I've been out of state. I recommend him to my friends when they are looking to make a new or used car purchase.

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Recommend Dealer
Yes
Employees Worked With
Matt Richards
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ben Rosenberg
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 13, 2016

"Beware"

- annoyed

I called to schedule an oil change. I was quoted a price of $19.95. When the service was completed my bill was $42.42. Why? Apparently the labor is a separate fee. It seems deceptive to add "labor" onto a quote. Isn't if fair to assume that the cost of an oil change would include someone to actually change the oil? This is not our first failed experience with this dealer but it will be our last.

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Recommend Dealer
No
Employees Worked With
Unknown. Phoned to schedule
December 22, 2015

"service dept. dangerous to you and your vehicle"

- Jim C.

after service dept. failed to put lug nuts on wheel after rotation, wheel came off while driving causing extensive damage to my like new 2015 frontier.fotunately I was not killed. Thomas offers no compensation other than to patch up my truck and give it back. I am a retired senior who is not happy getting a patched up truck with a history of damage repair. Thomas has had my truck for 12 days so far with no word as to when repairs will be done. Repeated calls to general manager Mike Gors cell phone go to voice mail, and my calls where never returned. my wife and I are very distraught and feel as though we are at the mercy of Thomas nissan. save yourself a lot of grief and go somewhere else.

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Recommend Dealer
No
Employees Worked With
Roy McAlister
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 03, 2015

"Oil change"

- nypalm

Your "no appointment" oil change is horrible but Amanda Thompson fixed my experience and did an awesome job! Thank you Amanda keep up the good work.

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Recommend Dealer
Yes
Employees Worked With
September 25, 2015

"Professional Courteous Relaxed experience at Thomas Nissan "

- sporty sentra

I was quite please at my recent trip to Thomas Nissan of Joliet. I had brought my 2012 Nissan Sentra in for a repair and left it and took a 2015 Nissan Sentra as a loaner. I loved the new style of the 2015 Sentra. I had requested that my vehicle be appraised while I was gone. When I returned not only was my vehicle appraised and repaired but Sal Luca and Chris Barrera wrote me up a proposal that not only got me out of my 2012 but into a new 2015 at a monthly payment a few dollars less than what I was paying currently. I rode out the door with a new car and a smile on my face. My wife is in the market for a Rogue and they indicated that she could test drive it for a few days to make sure she likes it and we can maybe work out another deal. All in all I was quite pleased with the no hassle buying experience and the professionalism of both Sal and Chirs. Thanks again Thomas Nissan of Joliet. I will continue to service and purchase my vehicles from your dealership.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Hawk
November 08, 2014

"amazing"

- Mariah Moore

everyone was very helpful especially the sales man I will defiantly consider purchasing another car here and/ or recommending this dealership to anyone who may need a car

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Recommend Dealer
Yes
Employees Worked With
Other Employees : al caruthers
July 14, 2014

"Dont go for your Car Maintenance here!!!!!"

- MOHANP

I had scheduled a Oil Change with them on 07/11 using their website and unfortunately I was late by 15 mins. The guy at the service desk was the most unpleasant guy you would ever want to have. I waited there for at least 15-20 mins for him to kind of ask me for what I was there for and this Lord never bothered to ask. Then I asked him if there was someone to help me out to which he responded he will will be there in a second and his second came after another 15 mins..God is this what you call Customer Service. Upon checking his system he bluntly lied he has no appointment for me , wherein I showed him the mail response I had received from Thomas Nissan confirming my appointment. He very rudely told me I am late and I can't take you. Hello you are a Nissan Dealer and you offer Express Service and needs no Appointment. I told him I drove 30 miles to come to you and I just need Oil Service, he rudely said..see I told you 3 times don't you get it. Wow you need some lessons dude in Customer Service!! Guys at Thomas Nissan..do you think I will ever come again to have my vehicle serviced. Sad but true..Service guy needs some good lessons in Customer Service from your Sales who are your gems. Also if you cannot offer Express Service don't even list it as your service.

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Recommend Dealer
No
Employees Worked With
Someone from Service Frontdesk
July 09, 2014

"Just came in for routine maintenance."

- Chi Scuba

I just stopped in for routine maintenance and left with a new upgraded model of the same car I was driving. The staff was friendly as usual and Jose helped me like he has in the past.

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Recommend Dealer
Yes
Employees Worked With
June 30, 2014

"HOOK, LINE AND SINKER......YOU GOT ME!!!"

- klanch185

I CAME IN FOR A OIL CHANGE ON MY 2004 MURANO AND DROVE OUT WITH A NEW 2014 MURANO NOTHING WRONG WITH THE 2004, BUT FELL IN LOVE WITH THE 2014. THE COLOR CAUGHT MY EYE FIRST.THEN THE OPTIONS AND THE PRICE GOT ME NEXT. I FEEL I GOT A LOT OF CAR FOR THE PRICE....THANKS MATT, GOOD JOB!!!!

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Recommend Dealer
Yes
Employees Worked With
June 26, 2014

"Service contract bait and switch "

- U00smj7

Make sure you read your service contract. I was given the wrap package. The finance dept told me this "this is a complete package hense why it's called the wrap". He even presented the warranty booklet where the wrap package isn't even listed. But, told me it involves everything. My vehicle broke down at 50000 miles. I find out the service contract doesn't cover power train. So he told me it covers everything now it doesn't even cover the power train. I spent $1600 dollars on this contract. I spent another $250 on a rental and $125 on a tow. Got taken don't have the same happen to you good luck getting anything of value from this dealership. Stay far far away.

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Recommend Dealer
No
Employees Worked With
Mike Gors
1
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