My Review Of Thompson BMW:
Never in my life have I experienced such unprofessional behavior at a car dealership let alone a luxury dealership than at Thompson BMW of Pennsylvania http://www.thompsonbmw.com/dealership/staff.htm.
I have been working with a sales associate of the name, Jayne Carbonetta. Jayne has been nothing, but short and rude with me during my whole experience. She only responds at her convenience and never answers her phone when I call.
I was suppose to close a deal with her on a 27mo lease 328i which expires 1/3/12. The selling price was already agreed. I kept asking to see her lease worksheet because her #'s were inflated, but she never sent it. She was padding the numbers. For example, she stated the acquisition fee as $895, meanwhile it's clearly stated as $725 through bmwfs. I honestly don't think she really understood all of the lease numbers. She was always very defensive and emotional when I asked questions about the lease numbers. She wrote in bold letters to me, that she's too busy with other clients to deal with me.
I have backed out of the deal. I have my dignity an will not let someone speak to me in such a condescending manner, as if they are doing me a favor by selling me a car.
I have tried to contact Doug Hagmayer and Dennis kelly who is the general manager to no avail. They do not pick up their phone and do not return messages. They do not even list their contact email on their website.
I am left with no other option, but to file a formal complaint with corporate. In the end, Jayne has wasted my time and has given me nothing but grief. And I am short one less car.
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