Thompson BMW

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Thompson BMW:
I would def recommend this place. Customer service is good. Service Advisor will allocate his/her time accordingly to go over every single thing that has been done to your car with you. Great place to develop a special relationship with your SA, if you are a true car enthusiast.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Thompson BMW:
I found a nice used Volvo C70 online at Thompson BMW and drove 3 hrs to purchase it after dealing with a sales guy on the phone. After the whole purchase experience, I was most impressed with the level of professionalism of this dealer. They didn't try to change the deal once I got there and the car was in as perfect condition as you could expect: detailed, new brakes, wipers, new synth oil, and any mechanical problems fixed. I wondered if they would give me pushback about my trade-in, as it had some body damage they hadn't seen, but nope. Good stuff. I signed papers, put the top down, and drove home.

My only complaint was that they were insulted when I insisted in an outside mechanic looking the car over before we completed the deal (would you EVER buy a used car w/o doing this?). They relented after I insisted and the mechanic down the street verified all of the needs that the Thompson guys had identified, and that's it. Don't know what the big deal was - they were taken aback that I would insinuate that a CAR DEALER like them would tell me anything other than they ABSOLUTE TRUTH about a car....the nerve of some people! :-P

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Thompson BMW:
This Dealer is amazing!

Best people I have ever dealt with! I will always work with Thompson! the service is sooooo fantastic! I always get my choice of BMW that I want when my car goes in. The best part for me is I am young and they still treat me with respect. I hate when I go to some dealers (BMW Of The Main Line) and they treat you like crap. I bought my '07 530xi from main line and will never go back. I will always stick with Thompson even if it is a longer distance to drive there.


Neil in service is great! very helpful and always knows what he is talking about. This dealer really makes you feel like family!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Thompson BMW:
I recently purchased a 2005 Certified Pre-Owned X5 from Thompson BMW, and have had an excellent experience. I live out of state, and right from the initial pre-sale conversations have been very accomodating and supportive through the entire transation. Because I live over 3hrs away I have not been able to bring the car directly to them for post sale related issues. One issues was cosmetic and one was mechanically related and in both instances they have provided excellent service and have made arrangements with my local dealerships to service the vehicle at little or no cost to me.

It's nice to see that they don't see the relationship with the customer ending after the sale, but as a starting point. They really stand by their products, which is something I have not experienced with many other dealerships out there.

I highly recommend working with this dealer and would make the trip myself for future purchases.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Thompson BMW:
I purchased a pre-owned Volkswagen from Thompson BMW with a 1000 mile 1 month warranty. This vehicle was purchased for my 18 year old son to take back and forth to college and a 30 hour a week job. Two months and less than 3000 miles later the timeing chain guides broke and the timeing chain failed resulting in major damage to the engine which now has to be replaced. Luckily we had purchased an extended warranty on our own that covered most of the costs, but still will have to pay at least $1500 out of our pocket. When I contacted Thompson they were not very helpful. When the vehicle had broken down we had it towed to a local VW dealer so it could be properly diagnosed and quickly fixed. We thought it was something minor. The only offer Thompson made to me was to have the VW dealer tow the car to them and let them replace the enging that my warranty company was supplying. They also wanted the warranty company to pay the labor costs to them (about $900). This would not have helped me because most of what I had to pay was for daignostic labor and towing costs that I had already incurred with the VW dealer, but Thompson would have come out about $900 ahead. Apparently Thompson thinks it is not unreasonable for an engine to fail in a car that we paid $8600 for and only had for 2 months. This whole thing has been a nightmare. My son has been without his car for over two weeks and is still looking at about two more weeks until he has it back. I will never again deal with any of the Thompson organizations and would not reccomend them to my worst enemy.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Thompson BMW:
Thompson BMW is the best! Steve Deihl is excellent. He listens and doesn't try to sell you some thing you don't want. I probably called him every week to get a status update on my car and he never sounded like I was bothering him. If I left a message he always called back (even after the sale). When I wasn't sure about the SMG option, he let me take an M3 for a test drive (I was buying a 325i) to help me decide and then let me drive a 325Ci that arrived before mine, just to be sure. I could go on, but I'll just say that I highly recommend Thompson and Steve Deihl is excellent.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Thompson BMW:
Overall, my experience at Thompson is good, but I have a few points to highlight.<br><br>1. Wayne is an idiot. Does not know how to deal with customers, has no clue about cars and cannot explain work done on car at all.<br> <br>2. Mark and Joe are good reliable service reps. They know their stuff and are straightforward.<br><br>3. The way that Thompson's assigns service loaners sucks! Two weeks ahead, they say that I have a car, but by the time my appointment comes, they have NO cars for me to use. I have still gotten service loaners, but no without a lot of hassle.<br><br>4. The computer system will assign you to a random service rep according to your last name. If you haven't called in a while, they will reassign you to your original service rep. For me, this was Wayne, and I called the service manager asking to reassign me to Joe.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Thompson BMW:
After having serious issues with Princeton BMW, I moved to Thompson. First service writer was good, but left. When i had a leftover problem from Princeton catch up with me, I was moved to Wayne. HORRIBLE SERVICE EMPLOYEE. Does not understand anything about the job, always was clueless about your car, did not return phone calls, did not get car completed as promised, and did not call to authorize work. <br><br>Mark and Joe (dealt with both) have been great. Dealt primarily with Mark, and since changing over to him, service has be great. Has been helpful getting previous unsolved issues fixed, and has helped me realize that not all BMW service is bad. Will hope it continues in this direction...

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Thompson BMW:
This situation is still taking place, and has not yet been resolved.<br><br>My 99 Certified Pre-Owned m3 has developed a transmission problem. It has 55k miles on it, and was purchased with a Certified Pre-Owned warranty. Yesterday, I took the car to Thompson BMW in Doylestown, PA. I recently moved to PA, and it is my first experience with this dealer. I'm curious to get some other opinions on my experience, before I type everything up. Here are a few paraphrased conversations I've had with "Wayne", the service advisor dealing with my car. None of the points made below have been exaggerated in any way. <br><br><br>First call, after I dropped off the car: <br><br>them: just to let you know, we're going to have to spend some money to work on this car. <br>me: no, it is certified pre-owned. <br>them: what do you know about the car? <br>me: what do you want to know? <br>them: the tranmission has been out of the car. <br>me: not to the best of my knowledge. <br>them: did you buy the car new? <br>me: no, it is certified pre-owned. <br>them: well it's a little "tricked out" (ed note. the car has H&R Race/Bilsteins/JTD RSMs/Borbet Wheels/Ellipsoids/Aftermarket Brakes) <br>me: okay, the trans has not been modified. <br>them: did you buy it from a bmw dealer? <br>me: it is CERTIFIED PRE OWNED. <br>them: we'll call you tomorrow <br><br>I was astounded by this conversation. Either he does not understand what CPO means, or he was strongly implying that the car is not actually CPO.

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