First off, I've been a Thompson customer for over a decade. Thompson's Lexus was exceptional, the staff was amazing and very patient and immensely helpful.
I decided to make the change over to BMW 8 years into being a Thompson's customer. Exceptional car at a horrible dealership. Everyone steer away from Dave who's part of the sales team. He is as ingenuine as it gets or in other words the classic salesman. He could care less about the customer, he wants his cut and wants to get you out the door. The goal of the dealership should be to make it win-win for both the customer and for themselves. They are cut throat and ruthless in executing a sale putting the customer under pressure to make a decision.
If the normal etiquette of "Let me offer you a seat to the customer and everyone else they're with" or the "Let me get you water or coffee" is missing can you imagine how horrendous and inconsiderate their service is? Retrain your salesmen, please. I question their ethics, and when someone comes to purchase a car giving you their hard earned money and their the least you can do is treat them with respect and not have a condescending attitude. Learn to handle your emotions better. Extremely nasty, after purchasing a car at another dealership had David Dembrosky been pleasant with me I could've said differently.
I purchased a 5 series and then an X3. Both I felt I was overpaying, when I threatened to leave for another dealership suddenly they offered me an excellent deal but this wasn't until they realized I may leave. The sales manager was accommodating but by the time he offered a decent deal it was too late. I don't recommend this place to anyone. On the surface they may seem like they have your best interest at heart but as time goes you'll see that you're going to get overcharged. It's only when they feel they may lose a customer that the customer gets a little more attention.
If you want a BMW, go to Princeton or elsewhere, you don't want to deal with this sales team. Every interaction matters. Will never ever come here to buy a car again and please save yourself time and frustration and steer far away from Thompsons BMW. This is an honest review.