Reason for Visit: Sales
I recommend this dealer: No
My Review of Thompson Chrysler Jeep:
They didn't lie about their inventory or use high-pressure sales tactics (just some run-of-the-mill sales BS that pretty much all dealers do), and the price I paid for my used car was fair, but not outstanding. What makes me give the bad rating is simple: they did not treat me well after the sale. The car I bought did not have mats, but the salesman promised he would get me new mats the next business day. He failed to deliver on this, made some excuses and said he'd have them in another two or three days. That didn't happen either, and at that point he told me that he had ordered some and that they would be in a few days later. More time passed, and he blamed the UPS guy, etc, until it became clear that he had never placed an order (i.e., HE LIED). He then said he would send a purchase order out to another dealer that would have the mats. A few more days passed by and that didn't happen (LIED AGAIN) so I finally had to raise my voice a tell him it was ridiculous that I have had to keep calling him every other day for two weeks just to get mats, to which he replied in a VERY rude voice, "well if you want them so bad why don't you buy them yourself?" Keep in mind that he said this after repeatedly LYING to me and saying that the mats would be there in a day or two, that he'd ordered them, etc. After some more badgering by me he said he'd place the purchase order that Monday. On Monday he had just one factory mat, which he took from another car that had just come to the lot, and two plastic mats for me so I took those and washed my hands of the deal, but he never ordered any mats, which means he BALD-FACE LIED to me three times and made me wait forever, fight like hell, and get very upset, all over some silly mats. This is no way to build lasting relationships with your customers, and I won't be buying another car from him.
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