My Review Of Thornton Road Hyundai:
On Jan 19th 2013 I brought my brand new Black Hyundai Veloster to Thorton Rd Hyundai to get my first free oil change. I told the service writer that I did "NOT" want my car washed, so it got washed by the same brush they use to clean the floors with. I was scratched all over, hood, driver and passenger side and back. I showed the new scratched to the service writer and was told to call the Service Manager on Monday.
I took the car back and got a rental car till the car was ready, on Fri afternoon the Service Manager called me to tell me the car was ready. The next day (Sat) I went back up there to get my car, I noticed it still had massive scratches and now swirls all in the car ( making it look like they did not take my car serious ) I did not accept the car in the condition and left it for them to try again.
The third visit I saw a big 7' scratch on the inside back drivers door panel. I took the car but was told to call the SM again on that Monday to resolve this on going issue with the scratches, swirls and now a new scratch on my drivers inside door panel. The Service Manager seemed short and tired of dealing with me and my car and how they ruined my paint. His response to my car and me was " What do you want from me " " I cant make your car show room ready " " What can I do to make this problem go away " My response was " I dont want anything for free, I just want my car the way it was, before I gave it to you "
On 2/1/13 after a big heavy rain, I noticed swirls, scratches and wax all over my car. Wax on the rubber moldings all over my car, scratches still not fixed and swirls giving my brand new black car a 3D effect.
I will never take my car back to them, I will go out of my way to drive 50+ miles to another dealership to get any kind of work done. The service department only cares about getting as much money out of your pocket and if you have any issues they act like your the one who is the problem. Short, Unfriendly and Unwilling to fix give good customer service!
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