My Review Of Thorobred Chevrolet:
Once upon a time...in a land called Car Buying...there was a dealer with a good rating on the internet, and I was thinking about upgrading my ride. My adventure starts with email contact with Brandon. I am a very busy adventurer, so I do not have time to sit around wasting any time at a dealership. The internet and email work much better for my lifestyle. Brandon was wonderful, awesome! He replied to my emails in a professional manner, and was very pleasant to work with. He listened and provided exactly what we were looking for, even understanding my time constraints... 5's across the board for Brandon!! Thank you Brandon! Will was also friendly, and helped create a positive experience. There is an "evil villain" in this story, (his name was Sam), who said no to everything, even saying that he would charge more for one used vehicle than was even written on the windshield. When he sat down, in front of my lovely family who were sitting, patiently waiting, he glared and proceeded to start and end the conversation with: "I am not going to waste my time for the next 3 hours arguing with you!". I said that I also would NOT argue, NOR spend three hours there. Sam glared...we left. :( ... thankfully Brandon was kind enough to stand up and work for us...Will agreed. The evil villain was defeated! :) In finance, Marcus was pleasant, and friendly...however, I was confused and frustrated after 3+ hours...and I am still confused... I could not find out whether there is a manufacturers warranty (nothing in writing, said it wasn't available, and couldn't get a straight answer), and whether purchasing a warranty was really a neccessity, or if the manufacturers warranty, if there is one, would cover the main large items / issues...I emailed the next day and went back in, as I still don't know about the warranty, or lack of warranty. I will give additional kudos to them though, because they did ask me to come back in, and met with me again. Mark in finance was very friendly and helpful the next day, though I still do not understand the difference in manufacturer warranty/additional warranty. PROS: A good experience/friendliness with Brandon, Will, Marcus, and Mark...and except for the one evil villain, everyone else was very friendly. Also, I am updating my rating, as they did meet with me and work things out in a professional friendly manner. CONS: took forever (about 8 - 9 hours) total, all the visits, one evil villain/troll, and confusion about certification, and warranty.
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