Reason for Visit: Sales (New)
I recommend this dealer: Yes
My Review of Three County Volkswagen Corp:
My daughter, in need of a new car decided to lease a new vehicle and develop a real credit history. She initially considered a Mini S Hardtop, except we found their sales force arrogant. They could afford to have a little attitude when they were a bit player in Roundel’s showroom, but once they branched out on their own, they could consider a more humble approach. After all, they feature a buzz car that gives the world the same model with the exception of rag top, sedan or swing open rear doors, hardly a reason to scare consumers out of their dealership. A Jetta was her second choice (my first), so when we pulled in a VW Dealer, I was overjoyed. Our only mistake was visiting a Volkswagen Dealership in Ramsey, never make the same mistake. After listening to the young salesman spiel, we decided to compare VW dealers so I called a friend and she suggested Gary Santostefano, of Three County VW, in Lyndhurst, N.J.
After a warm introduction, Gary began by taking us to the car we were interested in and opening the hood. I mentioned that he was the first of four dealers that actually took us to a car and wanted to describe what it offered. He then continued to explain the particulars of the drive train, from there we went to the deck lid and opened the trunk and the same was defined. This went on until every feature of this vehicle was explained in detail. Once the vehicle was digested, a test drive was offered and by the completion of the short road trip, we went inside to discuss the finances. After we thought it over, we told Gary that we had another dealer who already gave us a much cheaper price. By coincidence, the other dealer called my cell while we were in the midst of negotiating with Gary. He asked if we could get to them before they close to get a contract executed. I told Gary the price they offered and that naturally we had to go with the cheapest price. He said he understood and knew I was dealing with one of his biggest competitors. He then shuffled some different cars around that had one or two less whistles in them, but in the end, could not get close enough to the price we were told. Upon leaving his desk, Gary said this “they cannot sell you this car for that money” I said if they don’t, we will be back.
We left there and 3 days later I called Gary back. I was honest with him and told him he was absolutely correct. A short while later, Gary gave me a price above board that was more then the other dealer, but what he was not doing was lying to us. His price did not include other elements that were back door devises there to cheat us. In the end his price was a bit more money and again, because he wasn’t cheating us on other elements, the car actually cost my daughter $5.50 less each month then the former cheaper deal. I have been in the car trade since 1969 and have never met a more sincere and professional salesman then Gary Santostefano. The car was the price we agreed on, it was prepped and ready for pick up the following day and his dealership did not play around with the paperwork, proving that they share the same integrity.
So, maybe you should go to the Dirty Dogs in Ramsey, (just don’t sign a thing) then go to Lyndhurst and see the contrast. There you will learn about all the features your next vehicle has, from a Professional that has been selling cars for 30 years. After the whole up and down experience my Daughter, her Mom and I went through, we all have to praise our Salesman and his Employer...they deserves it. We almost switched manufacturers and that would have been wrong. I worked for VW years ago and know they market a high quality vehicle, priced less than many of their counterparts that don’t compare. In the end, my Daughter loves her new Jetta SE and she has the right Salesman to thank for that.
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