I had a harrowing experience with Thrift Auto sales. What should have been a very smooth and simple deal, turned out to be a nightmare for me. I bought a Nissan Altima 2012 some month back from Thrift auto sales, Somerville. My sales agents were Jen and one other person (don't remember his name). I was surprised to see their prices - it was very low (you could bargain $2K lower than the listing price on their website). You would be very surprised why they are this low. The usual reply is we are high volume and low profit - too tempting to believe. Well, I believed them. So it was an awesome deal when I got a 2012 Nissan Altima with 25K miles for just $12,000 (almost $2000 down from the listing price on their website. I got the reference of this car from Edmunds by the way). I couldn't believe the deal as KBB showed $14,000 and Edmunds showed a $13,500. So $12,000 was an unbelievable deal if the car had no accident history. So I asked if the car had any accidents and the answer I got was NO and as proof they gave me a carfax hisotry - it was a clean car according to carfax. I fixed the deal and believed I got the deal of my life - high volume and low profit of course is great. I financed the car through one of the finance companies through Thrift itself for a higher APR, hoping I can refinance later for a lower APR through one of the credit union's. I was very happy with the overall interaction wiht Thrift so far. Then came the surprise when I tried to refinance, my loan was rejected as the car had an accident history. The bank verified AutoCheck and found a major accident on the car - Structural damage. This was a shocker as auto dealers usually refer to Autocheck during their auction and they get red/amber/green signals on cars that are auctioned. There was no way the dealers couldn't have known about this accident. So I was now able to understand the low cost - I was pretty sure they would have made a huge profit out of this deal. My ordeal with thrift started now. When I went back to them, instead of acknowledging they knew about the accident earlier and helping me, they started giving me a difficult time. They asked me to go back to Carfax and check if they could give me a compensation - Carfax would only refund if the title had structural damange mentioned. My car's title was clean. So I again went back to Thrift and I told them I wanted to at least trade the car with another. I had to go back to Thrift multiple times to have them agree to the trade-in in first place. They (especially Jen) on many occasions were extremely rude towards me. I could not get a proper appointment and had to wait long durations to even talk to them - I was persistent though as I was at loss here - I couldn't even sell this car with such a bad accident history and I was left with a higher APR interest rate. They finally agreed to trade a car-in - but I was only allowed to pay the listing price of a car on the website - no bargains allowed. This was very difficult as none of the cars were a good deal by any account. I literaly asked them to cut me some slack and they finally gave me an option of taking back the car with full refund. After all the agony I felt this was a big relief and was thankful to Thrift for not taking this any further. I immediately returned the car and stressfully waited to get my refund for 2 weeks. I was quite relieved to get my entire money refunded. I am surely thankful to Thrift for providing my refund but they could have avoided giving me all that stress during this time. To all people looking to a buy car from Thrift - please check accident history from multiple sources (Carfax, autocheck, etc.,), verify the car thoroughly with your own auto service shop and finally check for any damanage/scratches on the outside (I went to their warehouse and noticed a lot of damanged cars). Please check fully !!!