Tim Marburger Mazda

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Tim Marburger Mazda:
I have had many issues w/ trying to get my vehicle serviced at the Mazda dealership I purchased it from. When I contacted Tim Marburger Mazda, I spoke w/ Roger the Service Dept. Mgr. He was very helpful and took care of me and my situation promptly. I am very pleased w/ the service I received. After having nothing but trouble dealing w/ Donald Craig Mazda in Mooresville, NC, it was such a blessing to finally receive the help I have been trying to get for over a year. Thank you to Roger and everyone at Tim Marburger Mazda.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Tim Marburger Mazda:
We had a terrible experience at Tim Marburger Mazda in Concord, NC.

On Jan 17th, Sales Manager Al sold us a 2008 Mazda 5 with a Navigation system and DVD player. He said it wasn't on the lot, but needed a $2500 deposit for them to get it in. Then he made an offer on our trade in, checked our credit, gave us papers to sign and told us they would have in on the lot after the weekend.

On Jan 18th a salesman called to say that they could not get the car with Navigation system and DVD Player. We again said that those features were important to us and we would not have purchased the vehicle without them. They should have been certain that the car was available before they took our deposit, checked our credit, and had us sign paperwork.

On Jan 19th they said they would bring in a Mazda 5 and add the Navigation system and dvd player themselves. Then on Jan 21st they said they could not add the Navigation system because Mazda Parts would not let them have one and there is not another system that would fit the console.

On Jan 22nd, after much disappointment, my husband and I decided that we would take the car without the Navigation system. We went to Tim Marburger Mazda ready to put all the disappointment behind us and excited to finally purchase the Mazda 5. We sat in an office ready to finalize the deal, and Sales manager Keith came in and told us he was not going to sell us the Mazda 5 because of customer service reasons. After all they put us through, selling us a car they didn't have, telling us they could add the features we wanted then telling us they couldn't, sales manager Keith threw one final blow. They were not going to sell to us for customer service reasons. My husband and I left the dealership absolutely stunned.

We did not deserve to be treated this way by Tim Marburger Mazda. Save yourself a great deal of frustration and disappointment and AVOID this dealership with such terrible customer service!!



Was this review helpful to you? Yes | No