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Tim's Truck Capital & Auto Sales, Inc.

Epsom, NH

4.5
1,581 Reviews
Contact Tim's Truck Capital near Concord, NH today for all of your automotive needs. If you have questions or feedback, we would love to hear from you. Our goal is to help you in any way we can, either with new or used car sales, car repair service, or if you need to order used truck parts. All we need is one chance to help you and you will see why so many Concord area residents choose us as their used truck dealer.
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904 Suncook Valley Hwy S

Epsom, NH

03234

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Showing 266 service reviews

February 22, 2026

This place is terrible. I bought my vehicle in September, and the check engine light has been on since day one. It has spent more time in the shop then it has on the road More

by topchoicecleaningservice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amber Murray-Hager
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Meyer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Emery
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Corson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2026 -

Tim's Truck Capital & Auto Sales, Inc. responded

We take concerns like this very seriously, and I want to address a few things directly. First, we would never dismiss a customer’s concerns or “rub anything in anyone’s face.” That is not how we operate, and it certainly does not reflect our values as a company. If a vehicle has been in for multiple repairs, there would be detailed documentation of every visit, what was diagnosed, what was covered under warranty, and what was not. Warranty coverage decisions are made based on the contract terms and the warranty provider’s guidelines — not arbitrarily. At this time, we still do not have enough information publicly to identify the vehicle or review the service history. I would genuinely like the opportunity to pull the file, review everything thoroughly, and have a direct conversation to see what can be done. Please contact me directly at the dealership and ask for Sean, or send a private message with your full name and vehicle information so I can personally look into this. Our goal is always resolution, not conflict. — Sean McIntyre Tim’s Truck Capital & Auto Sales, Inc.

Feb 26, 2026 -

Tim's Truck Capital & Auto Sales, Inc. responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

February 20, 2026

They got back to me right away explaining the problem. They had to wait for parts, but they made sure I knew why I had to wait. More

by Warisathandjdr
Recommend Dealer
Yes
Employees Worked With
Amber Murray-Hager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Murray-Hager
Feb 21, 2026 -

Tim's Truck Capital & Auto Sales, Inc. responded

Thank you for sharing your experience with your Honda Accord service. Amber and our team appreciate your patience as we waited for parts and are glad that we could keep you informed throughout the process.

February 14, 2026

I wish I got my backseat fixed but no one ever called to schedule the appointment More

by noah.dailey1
Recommend Dealer
No
Employees Worked With
Amber Murray-Hager
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Murray-Hager
Feb 18, 2026 -

Tim's Truck Capital & Auto Sales, Inc. responded

Thank you, Noah, for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Feb 23, 2026 -

Tim's Truck Capital & Auto Sales, Inc. responded

Noah, thank you for your feedback. At the time of purchase, the vehicle was fully shown and inspected prior to delivery, and there were no concerns noted with the backseat at that time. In November, when the concern was later brought up, we offered to assist with the repair on a 50/50 cost split as a goodwill gesture. We remain willing to honor that offer and help coordinate the repair if you would still like to move forward. Please contact our service department directly so we can get something scheduled for you. We appreciate your business and are always happy to work toward a fair solution. — Sean McIntyre Tim’s Truck Capital & Auto Sales, Inc.

Feb 23, 2026 -

Tim's Truck Capital & Auto Sales, Inc. responded

Noah, thank you for your feedback. At the time of purchase, the vehicle was fully shown and inspected prior to delivery, and there were no concerns noted with the backseat at that time. In November, when the concern was later brought up, we offered to assist with the repair on a 50/50 cost split as a goodwill gesture. We remain willing to honor that offer and help coordinate the repair if you would still like to move forward. Please contact our service department directly so we can get something scheduled for you. We appreciate your business and are always happy to work toward a fair solution. — Sean McIntyre Tim’s Truck Capital & Auto Sales, Inc.

February 13, 2026

A large amount of trucks to choose from. A good sales staff that works together, the best part is no sales pressure. More

by jdodge6
Recommend Dealer
Yes
Employees Worked With
Amber Murray-Hager
3.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Kostiew
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2026 -

Tim's Truck Capital & Auto Sales, Inc. responded

Thanks for sharing your thoughts about your experience with Tim's Truck Capital & Auto Sales, Inc.. We appreciate your business and hope to see you again soon!

February 05, 2026

Amber is always helpful, kind, responsive and easy to work with Tim's Truck Capital always provides great service, and a great sales experience. This is why I continue to shop and get my service done her More

by hydraunit603
Recommend Dealer
Yes
Employees Worked With
Amber Murray-Hager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Murray-Hager
Feb 06, 2026 -

Tim's Truck Capital & Auto Sales, Inc. responded

It’s wonderful to hear that Amber’s responsiveness and kindness have made your experience smooth. Thank you for trusting us with your Honda Civic service and for choosing us in your sales searches over the past 10 years. We look forward to serving you for many years to come.

February 04, 2026

Lenny was a great salesman, even if he was extremely busy getting the yard ready for a major snowstorm. Laura was extremely helpful and patient obtaining financing for me. I bought a 2016 Ram 2500. More

by herbkillam
Recommend Dealer
Yes
Employees Worked With
Lenny and Laura
Feb 04, 2026 -

Tim's Truck Capital & Auto Sales, Inc. responded

Thank you for sharing your feedback. We’re pleased our team could help you stay on schedule amid snowstorm preparations and secure financing for your 2016 Ram 2500. Enjoy every mile in your new Ram.

February 04, 2026

If you want quality work done right the first time, go somewhere else. Twice now they have done poor work that I have had to have taken back to have it fixed right. Last year, they blamed training a new g More

by CS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amber Murray-Hager
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2026 -

Tim's Truck Capital & Auto Sales, Inc. responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Feb 23, 2026 -

Tim's Truck Capital & Auto Sales, Inc. responded

Thank you for your feedback. We’re genuinely sorry to hear you left feeling frustrated — that’s never the experience we aim to provide. We take alignments and suspension work very seriously, and we typically do not receive complaints regarding our alignment services. Our technician who performs these services is highly experienced and has a strong track record for quality work. That said, we understand that sometimes issues can occur, and if they do, we absolutely want the opportunity to review them. We would appreciate the chance to look at the alignment sheet from the other shop and compare it to ours. If there was something we missed or if there is any way we can help make this right, we would be more than willing to step up in good faith. Our goal is always to stand behind our work and ensure customers leave confident in the service they received. If you’re open to it, please reach out directly so we can review everything together and see what we can do to help. — Sean McIntyre Tim’s Truck Capital & Auto Sales

Feb 23, 2026 -

Tim's Truck Capital & Auto Sales, Inc. responded

Thank you for your feedback. We’re genuinely sorry to hear you left feeling frustrated — that’s never the experience we aim to provide. We take alignments and suspension work very seriously, and we typically do not receive complaints regarding our alignment services. Our technician who performs these services is highly experienced and has a strong track record for quality work. That said, we understand that sometimes issues can occur, and if they do, we absolutely want the opportunity to review them. We would appreciate the chance to look at the alignment sheet from the other shop and compare it to ours. If there was something we missed or if there is any way we can help make this right, we would be more than willing to step up in good faith. Our goal is always to stand behind our work and ensure customers leave confident in the service they received. If you’re open to it, please reach out directly so we can review everything together and see what we can do to help. — Sean McIntyre Tim’s Truck Capital & Auto Sales

February 02, 2026

Pleasant environment with fast efficient service. Friendly atmosphere, all my questions are always answered and great service More

by kericandage2
Recommend Dealer
Yes
Employees Worked With
Amber Murray-Hager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Murray-Hager
Feb 02, 2026 -

Tim's Truck Capital & Auto Sales, Inc. responded

We’re delighted you found the atmosphere welcoming and service on your Toyota RAV4 fast and thorough. Amber and the team appreciate your feedback and look forward to assisting you again.

January 21, 2026

The staff was professional, transparent and patient throughout the entire process, and I truly appreciated the clear communication and customer service. More

by tyim781
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Kostiew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : will
Jan 21, 2026 -

Tim's Truck Capital & Auto Sales, Inc. responded

Thank you for choosing Tim's Truck Capital & Auto Sales, Inc.. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 04, 2026

I was greeted with a smile by Amber as she assisted me with professionalism. The environment was relaxing and the service was great and fast. More

by a.shirley14
Recommend Dealer
Yes
Employees Worked With
Amber Murray-Hager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Murray-Hager
Jan 05, 2026 -

Tim's Truck Capital & Auto Sales, Inc. responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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