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Tom Bush BMW Mini

Jacksonville, FL

4.5
638 Reviews

9875 Atlantic Blvd

Jacksonville, FL

32225

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638 Reviews of Tom Bush BMW Mini

February 01, 2024

I've had a used BMW sine 2015, and just purchased a new BMW from Tom Bush. The dealership is staffed by excellent people who really know what they are doing and deliver professional, friendly customer serv More

by susan.mcgsmith
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jitendra Patel
Feb 01, 2024 -

Tom Bush BMW Mini responded

Susan, we're over the moon that you've had a memorable experience with us at Tom Bush BMW Jacksonville! It's wonderful to see your confidence in our team and we really appreciate the kind words. Enjoy every mile in your new BMW!

January 19, 2024

Outstanding car establishment. The entire dealership was superb . They know how to treat people. Great customer service. Abe(salesman) was just awesome and knows how to treat p More

by Val1@tds.net
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sheila (finance)
Jan 22, 2024 -

Tom Bush BMW Mini responded

We're delighted to know that you had an outstanding experience with us at Tom Bush BMW Jacksonville, especially with Abe! We appreciate your loyalty and look forward to serving you again. Don't hesitate to reach out if there's anything else we can assist you with regarding your BMW.

January 18, 2024

I had an oil burning or leakage problem for a month, since using a tire company to replace the oil. I brought the car back to the tire company and they added more oil, saying a drivetrain problem might More

by Barbara Z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Bush BMW Service, Brian Bush
Jan 18, 2024 -

Tom Bush BMW Mini responded

Barbara, we're glad to have been able to help diagnose and fix the issue with your car! Thanks for putting your trust in our team at Tom Bush BMW Jacksonville and offering your recommendation - here's to smooth miles ahead!

January 07, 2024

Tucker was professional and very helpful. He explained everything before getting started and went through all the work that was done on the vehicle. More

by vjpatel81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tucker Darnell, Tom Bush BMW Service
Jan 08, 2024 -

Tom Bush BMW Mini responded

We're glad to know Tucker was able to provide you with a professional and informative experience at Tom Bush BMW Jacksonville. Thanks for the positive feedback!

January 05, 2024

Terrible service, their technicians don't know anything, they only know how to change parts and they don't solve any problem. I took my car for a loss of power and they charged me for a diagnosis that they More

by Zrojas17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Bush
Jan 18, 2024 -

Tom Bush BMW Mini responded

We're sorry to hear about your experience. Our team is committed to providing quality service and it's clear we missed the mark during your visit. We'd like an opportunity to make things right for you, so if you could please reach out directly, we can discuss this further and find a solution that works best for you. Thank you, Shelia Estes (Brown) - Service Manager - (904) 371-4871

Jan 18, 2024 -

Zrojas17 responded

I paid 750 dollars and they didn't even tell me what problem I had I took it to another mechanic and it was only a vacuum hose and you just started changing parts and increasing the bill and in the end none of the parts you replaced was the problem because in the end I asked you to put my parts back and the problem was a simple vacuum hose broken a lousy service

January 05, 2024

Great service! Reps are knowledgeable and customer relations are a priority. Strongly recommend TomBush BMW More

by J R WARREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Bush BMW Service
Jan 07, 2024 -

Tom Bush BMW Mini responded

We're glad to know you had a great experience with our team at Tom Bush BMW Jacksonville! We appreciate your recommendation and look forward to serving you again in the future. Safe travels!

December 25, 2023

Dylan was fantastic with communication. A very smooth process from the beginning to the end. Will continue to have my car serviced there. More

by Riley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan, Tom Bush BMW Service
Dec 26, 2023 -

Tom Bush BMW Mini responded

Riley, we're glad to know Dylan provided you with excellent communication throughout your experience at Tom Bush BMW Jacksonville. We look forward to continuing servicing your car in the future!

December 23, 2023

Brian, my service rep, was very helpful. Sadly, mission of installing a trailer hitch on my 2023 X5 was unsuccessful as factory provided hitch comes without a wiring harness. Wasted my time More

by Uhkeller
Recommend Dealer
Yes
Employees Worked With
Brian Bush
Jan 05, 2024 -

Tom Bush BMW Mini responded

We're sorry to learn about the inconvenience you experienced with your trailer hitch installation. We appreciate your feedback and will use it to improve our communication in the future. Thank you for bringing this issue to our attention at Tom Bush BMW Jacksonville.

December 12, 2023

This place is amazing , service is quick and everything is thoroughly explained to the customer. More

by Gcolonbernier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Bush
Dec 12, 2023 -

Tom Bush BMW Mini responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with the Tom Bush BMW Jacksonville team. Drive safely, and we hope to see you again down the road!

December 10, 2023

Chad was an excellent advisor and the entire customer service top notch. Highly recommend Tom Bush BMW! More

by austinketron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad, Tom Bush BMW Service, Brian Bush
Dec 11, 2023 -

Tom Bush BMW Mini responded

We're delighted to know that Chad and our team provided top-notch service during your visit to Tom Bush BMW Jacksonville. Thanks for the high recommendation!

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