I would struggle to even call this a "Service" center. Dealing with the incompetent Service Manager was the only experience I have encountered that is worse than dealing with an Airline ticket agent. First they "lost the key", so then I went home to get my spare key. They decided that it was best to wait until I returned with my spare key to inform me that my car was up on the rack and had been taken apart (even though I had NOT approved any work). For those keeping count, that is 2 separate trips to the service center for nothing so far. I went on Monday around 10:30 am to pick up my car and take it to another shop for the repairs, because BMW's quote was DOUBLE the quote I received elsewhere (for the EXACT same work - yes DOUBLE, and I am not exaggerating). Because of the 2 previous trips/attempts I had made to retrieve my car, I specifically called to make sure the car was "put back together", they had found the key, and that the car ran - so I could drive it. After about a minute (supposedly checking "their records"), I was told "yes, it's here and ready to go". I asked her to confirm and explained my reasoning, to which I was told "Oh, I understand, It is definitely read for you". Upon arrival, I was informed the car would not start and that I had to pay for the "work" they had completed before they could release the car. I paid cash for this car, NEW, less than 2 years ago - from this same location. I am having my car repaired at a true service center now, will then be selling the vehicle immediately following, and will never buy another BMW.
I Recommend This Dealer:
Steve the "Service Manager"
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