I see a trend with the reviews. Positive feedback on sales and negative reviews on service. My experience has been no exception to the trend. I too have left messages with no return calls. I have just incurred $2,800 in charges with no tangible results. I have had my car in for service 4 times since it was purchased last November. At each visit I brought up strange noises and burning oil. I was consistently told there was no issue. This last visit I brought the car in stating there was engine noise and the engine was lugging. Again, my advisor Steve stated that they could not identify any problems and suggested I get the spark plugs changed. Furthermore, he stated the tech took my car out for a drive and did not hear any noise. I picked my car up and a day later experienced "drivetrain failure" message and a check engine light. Immediately called and took it in the next morning. Now, understand that a day ago there was nothing wrong with the car. The diagnosis according to Steve was that the error codes could not give the enough information and they would need to break down the engine to know exactly what was going on - at a cost of $2,200. Understanding that they now have charged me $2,800 for no tangible result. So, the findings from the $2,200 breakdown was that they think the engine needs to be replaced. I asked for a detailed breakdown and estimate of the work to be performed, waited a day and a half for this information and finally called to get the estimate since I was obviously not going to get a call back. When I called, Steve did not have the quotes pulled together and gave me rough estimates for repairs. $8-10k to replace the engine that I would have to buy... so, this was how a customer gets treated? Keep in mind they have serviced my car since purchase and let the car go out of warranty with my complaints to come back and attempt to charge me $2,200 for engine breakdown, oil change and spark plugs at $600, engine replacement at $8-10k. This is in addition to my buying an engine at another $8,500. This, in my opinion, is the definition of screwing your customer. I hope that this makes everyone the wiser and nobody finds themselves in my position. I also asked since I was out of warranty if Tom Bush would assist in speaking with corporate on my behalf, which also was met with no response. I escalated to Brian, and also left messages for the general manager, Teles. No response or assistance.