I had a very good experience with Tom Bush - with multiple visits demonstrating consistently good customer service. First, we used them for service on an existing BMW after we moved. They extended the rental car courtesy to us even though we hadn't purchased from them since we had just moved there and the service was a warranty service. While there, we decided to consider a new car purchase. We'd been planning on make this purchase in the next few months, but felt that the price we were offered made it worth going ahead with the purchase (including rebates we didn't know were available to us). This purchase involved ordering a vehicle and Marco was very good about maintaining contact about the progress and being very flexible about how to get the car picked up.
Although there was a misunderstanding during the ordering process (not *really* anyone's fault), Marco really worked within the dealership leadership to make it right. He could have just said 'gee you should have known better, sorry - charlie' - but instead came up with a solution that reflected a compromise on their part, but also helped me. He really showed ownership over the deal and I appreciated his advocacy on my behalf - a person of lesser character might have just said 'oh well'. I had some reservations about the car buying process in general as a female (let's face it, sometimes you wonder if you are being taken advantage of), but everyone - from sales, to finance, to service - was helpful and upfront without being patronizing. There wasn't any 'double speak' and the whole process was pretty transparent. They found a good outside financing deal that was better than what I found on my own internet search and while informing me of the various extra warranty options, they didn't put the hard sell or browbeat me into anything.
If we hadn't just acquired two vehicles in the last year, I'd have no reservations about purchasing from them again.... and almost look forward to going back for service.
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