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Serra Ford Farmington Hills - Service Center

Farmington Hills, MI

4.7
75 Reviews

75 Reviews of Serra Ford Farmington Hills - Service Center

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April 07, 2024

Service was excellent, though it took much longer than expected I had a 10 am appointment and didn't leave until 5 pm. More

by teri.ciucci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2024 -

Serra Ford Farmington Hills responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

March 11, 2024

we love Sierra Ford. Everybody’s so kind to us very helpful. We love your service. More

by derosa117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Lanzilotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

Serra Ford Farmington Hills responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Serra Ford Farmington Hills, we value our customers and we look forward to seeing you on your next visit. Take care!

February 13, 2024

Dean, in the service department, was professional and kept me informed. He explained in detail what repair was needed. Provided estimate of repair time which was on point, and provided me options for how More

by S Turner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean
Feb 16, 2024 -

Serra Ford Farmington Hills responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 01, 2024

Many thanks to my Salesperson, Mike Bate and Service Advisor, Jen Nowacki. After several attempts on my part, Mike set-up a service appointment for me and Jen was there throughout the process. They bo More

by vortkras
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Bate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Nowacki
Feb 05, 2024 -

Serra Ford Farmington Hills responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

January 30, 2024

Fantastic job as always. Art took great care of me and that’s why I continue using Serra Ford for all my service needs More

by Biedronk16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Art Schneider
Feb 03, 2024 -

Serra Ford Farmington Hills responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! Safe travels!

January 24, 2024

Excellent service. The folks are very helpful, especially Frank that we work with. Thanks to the whole team. More

by stavakko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2024 -

Serra Ford Farmington Hills responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

January 22, 2024

Used the collision shop for a factory repair. The time quoted and delivery were spot on. My car looked great and was returned clean. More

by Poppcanne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy
Jan 25, 2024 -

Serra Ford Farmington Hills responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

January 21, 2024

Correctly diagnosed and identified the source of the problem(oil seepage) and fixed the oil seepage. More

by lhbuch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Derey
Jan 23, 2024 -

Serra Ford Farmington Hills responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

January 13, 2024

Serra Ford has been very easy to work with, and I have always had good results with their service More

by Skip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2024 -

Serra Ford Farmington Hills responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

January 01, 2024

Good Job. Kept me informed the whole time. Id recommend Serra Ford to all my friends. Thank You for great service!! More

by johnthomas5824
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2024 -

Serra Ford Farmington Hills responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

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