My Review Of Tom Masano Ford Lincoln Mercury:
I decided to get a new car and had my mind set on what I wanted. I wrote to 5 dealerships who carried possible cars. I heard back from two, one being Tom Masano Ford. I heard from them almost within 5 hours of my email. They were friendly and when I arrived for my appointment, again they were warm, I was greeted by everyone, and my scheduled appointment came, again I was treated with courtesy but I did not feel pushed at all. I was able to drive the car I choose but eventually did not get that car because i wanted an all wheel drive vehicle. Dotty, my salesperson, arranged for me to get another car after we had an amicable agreement on price and trade in value. They allowed me more for my car than their original estimate, after discussion. I recieved a call the following day that the car I wanted was sold, but they had located an other car, which I liked better (lighter interior). On Thursday, March 1, 2012, I arrived for my appointment and in all the 6 new cars I have purchased, this was by far the smoothest transaction or purchase I have ever experienced. I drove an hour and a half to get there and would do it again to buy from them. Dotty was kind, friendly and in no way pushy, but professional and warm.
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