Tom Matson Dodge Inc

Reason for Visit: Service

I recommend this dealer: No

My Review of Tom Matson Dodge Inc:
I took my Wrangler into this shop for its service after they took over the Jeep franchise from Robert's Jeep in Auburn. I picked up my vehicle at the end of the day, and my driver's side window had a 6" cut in it. At first, they denied they had anything to do with it. Then I ran into a gentleman who used to be a supervisor at Robert's. He told me one of their techs did it. I talked with Tom Matson Jr. and Bob Jones, who is the service manager. They did not want to do anything to help me, but finally asked me to come in. Bob took a look at the window to make sure they ordered a correct replacement and told me they would take care of it. After two weeks of me making phone calls to see when I would get this, they tell me today they will only pay 1/2 the cost. Their lube tech cuts my window and they want me to pay half! Do not use this dealership! Oh, and I forgot to say, they ended up charging me over $100 for an oil change! I will also be making a report to the Better Business Bureaus.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Tom Matson Dodge Inc:
Went looking at used mini vans and they told us first they would match any price, could not come close, tried to switch us to a different van (bait and switch?), then they said that they had the best interest rates, we said we could grt 5.9 at our credit union (we have perfect credit) they could not come close and would not budge on price or interest rates. Poor experience, they wasted a half of a day with their games, bringing oout the account manager, etc. I will never go back.

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