Tom O'Brien Hyundai of Quincy

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Tom O'Brien Hyundai of Quincy:
From the moment I arrived at O'Brien's, sales staff was attentive, courteous, respectful (ready to help, but not aggressive) and knowledgeable. I planned to car shop at 3 other dealerships, but found I did not need to shop further. As verified by a friend who has, and does own a Hyundai, once you select and purchase your new Hyundai, you only need to pay for gas and oil!

The trick was my financing, but the Business Manager located a loan, with a wonderful interest rate. (My monthly payments actually decreased)

Although I'm a "tough customer," I whole-heartedly endorse Tom O'Brien's Hyundai Dealership.

And I love my Elantra!!!!


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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Tom O'Brien Hyundai of Quincy:
I BOUGHT A BRAND NEW 08 ELANTRA FROM TOM OBRIEN HYUNDAI 1 MONTH AGO.
THIS WAS THE SECOND VEHICLE I PURCHASED IN MY LIFE AND BY FAR THE BEST
PURCHASE EXPERIENCE I EVER HAD. SINCE MY PURCHASE I HAVE REFERED MY MOTHER,SISTER,AND FRIEND TO THIS DEALER AND ALL HAVE HAD GREAT SERVICE AND SALES EXPERIENCE. FROM THE SALES PEOPLE TO MR OBRIEN HIMSELF A GREAT PLACE TO DO BUSINESS. MR OBRIEN ACTUALLY THANKED ME PERSONALLY FOR MY BUSINESS, NOW HOW MANY OWNERS WOULD ACTUALLY DO THAT BETTER YET
HOW MANY OWNERS DO YOU EVER SEE! MY SALES PERSON MIKE DONELIN TOP NOTCH
SALEMAN VERY PROFESSIONAL AND FRIENDLY. TOM OBRIEN HYUNDAI IS THE ONLY PLACE I WILL VISIT WHEN NEEDING EITHER SERVICE OR TO PURCHASE FUTURE VEHICLES.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Tom O'Brien Hyundai of Quincy:
Mike, our sales associate, was super friendly. He made us feel comfortable and not in a rush to buy anything. He let us test drive a few cars and was very patient with us.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Tom O'Brien Hyundai of Quincy:
Mike, our sales associate, was super friendly. He made us feel comfortable and not in a rush to buy anything. He let us test drive a few cars and was very patient with us.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Tom O'Brien Hyundai of Quincy:
What can I say about Tom O'Brien Hyundai? What's not to say. When I received a flyer in the mail stating I was approved for financing up to $20,000 I didn't think too much about it. I didn't have any money to put down on a new car. When Tom O'Brien called and I told them about no money to put down, they told me to come down and look at some figues. My boyfriend and I decided what could it hurt? The moment we stepped into the dealership, we entered an atmosphere that was so relaxing and friendly. Mike our salesman, made us feel right at home. I told him that we had nothing to put down and he said you have a trade-in don't you and I said yes we did. He took us out and lead us to my dream car. He took us on a test drive and it was absolutely incredible. He took his time and went through the whole car explaining the safety features in my 2006 Sonata that makes me feel really safe driving it. We went in and talked figures. He got us to a figure we can deal with every month. It made me feel wonderful. We were able to drive off the lot that same evening. We made a friend through our salesman Mike. When we have our car paid off, I will be able to retire. What can I say about Tom O'Brien Hyundai? If you don't check them out, you won't know what your missing. They are a friendly atmosphere and make you feel right at home.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Tom O'Brien Hyundai of Quincy:
I wanted to purchase my dream car, a Hyundai Santa Fe. I was searching the Hyundai USA website and saw an ad for Tom O'Brien Hyundai. The ad said they could work with any kind of credit issue. That's what I needed so I went to see them. I met Mike first and during the course of the deal was introduced to a few other people. Everyone was very friendly and helpful and seemed genuinely interested in getting me into my car. Mike, especially, was very upbeat and encouraging. He, Mark, Dave, Randy and Jim worked very hard to make me happy and in a very short time I drove away in my dream car; extremely happy. It has been a great experience. I highly recommend anyone to check them out.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Tom O'Brien Hyundai of Quincy:
I bought a Hyundai Sonata from Tom O'Brien Hyundai. Did my homework on line, talked two times over the phone with the Internet Department asked for a quote, went in, the price was what they said it would be and the staff was helpful. By staff I mean everyone was helpful when the salesman went to pull up the Sonata I had a few questions and I asked the other salesman them. They answered the questions no run around saying, "Let go get your Salesman." or something like that all the salesman work as a well oil machine. They are not just out for themselves they are there to help one another as a team.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Tom O'Brien Hyundai of Quincy:
This is for every one whose in the market for a automobile, I was looking for a car for eight months, I visited about ten plus dealers, finally I found tom o brien Hyundai the staff are great non pushy, great $ for my trade car, my new car runs and drive like it should all I have left to say is if your in the market to buy a new car you would be crazy to buy else where thank you all at tom o brien.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Tom O'Brien Hyundai of Quincy:
Excellant dealership, I have recommended it to my frinds and family.See Mike Donelin at Tom O'Brien's for a good deal.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Tom O'Brien Hyundai of Quincy:
Mr. Tony Collins is a pleasure to deal with because he took my needs and wants and transformed them into vehicle and the vehicle was a 2006 Hyundai Azera. A vehicle that was recommended by Consumer Reports as a great value and recommended buy. What a wonderful vehicle shopping experience I had with Mr. Tony Collins. Tom O'Brien Hyundai is an all around wonderful family dealership to deal with from the minute they said "Hello" I knew I was at a place that cared. There is NO PRESSURE, NO TRICKS, and NO SHELL GAMES like a lot of other dealers I went to. At Tom O'Brien Hyundai I asked a question and got answer right away no run around, real straight forward answers which was what I was looking for unlike other dealers. To Mr. Tom Collins thanks for the Guinnes and Jamison.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Tom O'Brien Hyundai of Quincy:
I can't understand why these other buyers had such a bad experience. We love our new Tucson, the sales people were outstanding (no pressure, weren't following us aroung like sharks, but they were readily available to answer ?'s), and the service was like nothing I've seen before in buying a car. They're under new management now, that must have alot to do with the positive change from some of the previous posts. Tom O'Brien went out of his way while walking across the lot to introduce himself himself to us (that was AFTER the sale was made)and thank us for our business. Four days after we brought the Tucson home, our salesman Tom (not the owner, a different Tom) called us to see how everything was with the new car. By this time, we had noticed a scuff mark on the passenger side rear wheel (rim)that we hadn't seen when we picked the car up. When we told him about it, Tom had us bring the car in to see if there was anything that could be done to repair it. We told him not to worry about it, it wasn't a big deal and that we probably did ourselves (probably-it kind of jumped right out at you you...it was more like a big dent than a "scuff"). He persuaded us to come in, and my husband brought the car into their service bay for inspection. Long story made short- they gave us a new rim and mounted it! Just like that! That dealership could have easily said that it wasn't their fault-and we would'nt have argued. The service department mounted it while my husband waited, no charge. We couln't be more satisfied, and we have already recommended Tom O'Brien Hyundai to our friends.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Tom O'Brien Hyundai of Quincy:
I bought a used car from tom obrien in quincy in july when i went there they were pushing me to buy the car because it was a KIA on there lot They insisted I take the car home for the weekend and come back on monday when I came bcak on Monday they told me I needed a cosigner which I was able to find only when returning to the dealership they told me that my cosigner would actually have to buy the car well since the cosigner was family it was ok they also told me that on Monday they would have the mechanic go over the car and it would be detailed and oh yea guess what it was never done I cleaned the car which may i mention was gross and had dired gross soda in the cupholders in the third row two weeks after having the car i noticed the brakes were acting weird and a week later they were squeaking I made and appointment the day I brought it in I asked the tech to take a look at the engine because it was making a funny noise and I thought it was a belt wasn't sure though he told me no problem wrote it on the slip when I was standing there I got the car back same day when i asked if they found the reason for the noise he looked puzzeled and told me they didn't heard anything nor did they see anything a week later the check engine light came on and I called them back they told me they needed my car for a week I told them they couldn't because I have just the one car and have three kids with no other car it was just me raising my kids I am divorced and no help from my ex so they told me they don't give loaners it is their policy but they would get back to me in the mean time my car was leaking oil i added oil so i decided to have the oil change done when i did the tech told me i had a major oil leak and the trans fluid was black which is suppose to be red so I took the paper work they gave me and drove straigh to the dealer only to find out that the van has two major leaks bad trans fluid bad plugs cylinder 3 is misfiring the coil has high pressure the belts are cracked and could be more Noow they are telling me that it is all wera and tear on the car my problem the only thing the warranty covers the oil leak and they will change the trans fluid for me free i have only had the car for 4 and half months put less than 6,000 miles on the car and how is that wear and tear the belts should have been check and changed at 60,000 miles same with trans fluid but wasn't i got the car at 66,000 miles the car has just about 73,000 miles on it but i did all this i doubt it and when i asked for mr o'brien to call me they had the gm call who was rude and told me to deal with it sum it up nobody wants to make it right where do i go i never would tell anyone to go there to but new or used from them they are rude and not willing to take resposibilty for anything

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Reason for Visit: Service

I recommend this dealer: No

My Review of Tom O'Brien Hyundai of Quincy:
I have had my 2002 Hyundai Accent (36,700) towed to Tom O'Brien Hyundai, Danvers 3 times since 11/06 because it won't start in cold weather. Several parts were replaced, to no avail. In the meantime, I have been car-less for 19 days while this problem persisted. Despite the inconvenience, the worst part of this ordeal has been the rude, inconsiderate behavior I have been subjected to by the service and general managers of the Danvers dealership. Their recurring war cry has been shouted at me innumerable times--"What do you want us to do about it? We can't duplicate the problem! You don't understand!" (Did I mention that I am female?) Contacting President Tom O'Brien was no help; he only echoed their words and suggested I take the car elsewhere. Whatever happened to a customer's right to polite, courteous service?
On 1/10/07 (after the car would not start yet again), Mr. O'Brien finally agreed to have the factory try to figure out a diagnosis that eluded his employees. On 1/15/06, the car was returned to me after a new crank shaft sensor had been installed. Funny, that part was replaced 7/06 after my car had a total system failure and just stopped running while I was driving locally (thankfully, not on a highway).
My advice--stay away from a Tom O'Brien dealership, if you want to purchase a Hyundai. They will pull out all the stops to sell you a car, however, fair, courteous treatment is not part of their extended warranty.

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