This is my second lease on an MKZ hybrid. Our sales associate was great and worked with my husband and I to get us into two new Lincoln's in our price range. Tom Roush was easy to work with and we're very satisfied with our new cars.
- I was given adequate information to help me decide about my purchase
- I was given enough privacy and time to make calls regarding my purchase
- The associate was willing to answer and answered all my questions with sufficient information
- I was greeted and treated well as a customer
Brad and the other service employees have been very helpful every time I've come in. Last time I was in Brad was able to make sure he got my the replacement parts I needed while under warranty and I have not gotten the impression that I'm being provided services that I don't need or don't come recommended by other professionals.
Dave Bilby was with another customer when I came to purchase the vehicle so Denny Leinhos went above and beyond to show me the many features of the vehicle as well as went with me on a test drive and completed all of the necessary paperwork for me. I would recommend him being a part of the Lincoln team because he is so well versed in those vehicles even though he doesn't sell them. He did a great job as well as AJ in finance who was a pleasure to work with. Thanks for a great experience!
This was the first time purchasing a vehicle from Tom Roush. A very enjoyable experience. The Sales Associate, Brent Cassidy, was a joy to work with. There wasn't any pressure. He was very informative about the options and features on the SUV that we purchased. The negotiations were simple and fair. We were allowed to test drive the vehicle without a sales associate along and take as much time as we wished in making our decision.
This is the first vehicle I purchased from Tom Roush and will be back for more. They made the experience enjoyable and I didn't feel pressured. They took the anxiety I usually have out of the equation and allowed me to focus on why I was there. Great experience!
Roger Pitcock was superb in responding to my requests throughout the process, and the dealership was fair in their negotiation on items that needed minor repair before delivery. Overall great communication, sales, and financing for a customer who drove 6 hours from Green Bay, WI for a good deal on this vehicle.