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Tom Roush

525 W. David Brown Dr , Westfield , Indiana 46074
Sales: (800) 891-3056

Makes: Lincoln|Mazda|Service Center
 
Excellent
97% Recommend

Overall Rating 4.8

110 Lifetime Reviews

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Tom Roush Info
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110 Dealership Reviews
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Reason For Visit
Service

"Share"

I have been coming to Tom Roush since 1993 when I got my first Miata....Bought a 2005 Miata and continue to come for service..I have nothing but good things to say about the personnel and service...Dana is still a friend even sho she has moved upstairs... People say not to use the dealer for service/repairs...Too pricey.. I disagree..I will continue to come to Tom Roush for both

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Miata service Scott
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Reason For Visit
Service

"Great Service"

Great service. I had absolutely wonderful service and my recent visit to TOm Roush Mazda. This survey, however, is getting on my nerves. Why, on earth, do I need to type out a review? I had great service. Nothing else needs to be said. On a scale of 1-10 with 10 being the highest.... Service: 10 This Survey: 0

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?
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Reason For Visit
Sales (New)

"James A and Donna S Hicks"

I'm loving my new car. I feel that I got a good deal and a great car! Jim and Stan are the best! Thanks! Chris gave me a good deal on the extended warranty!!

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Employees dealt with

Jim Hedges, Chris Belt and Stan Burnham
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Reason For Visit
Service

"Always a pleasure!"

Past two years have made up for decades of horrible dealership service by other than Mazda dealers. It not only restored my faith in car dealership service departments but in overall car buying. From the moment I stepped on the lot til my last visit, it has been nothing less than pure pleasure. I will NEVER buy from another dealer and will always own a Mazda!

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Brad, Matt
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Reason For Visit
Sales (New)

""Great Experience""

Ray Contee is a very professional and responsive salesperson. He made the purchasing of my 2015 MKC an easy and pleasant experience. Every question was answered and I never felt pressured. I will definitely be a repeat customer.

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Employees dealt with

Ray Contee
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Reason For Visit
Sales (New)

"Love Mazda ":)"

I've had 6 Mazda's in 19 yrs never had a recall ! I think there should be some kind if incentive for repeat buyers big discount for being a loyal Customer ! ";)

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Tom
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Reason For Visit
Service

"30.000 MILES SERVICE"

SERVICE DEPT. WAS OUTSTANING,GAVE MY WIFE A CAR TO DRIVE DROPPED OFF IN THE MORNG GOT IT BACK SAME DAY, GOOD PEOPLE TOWORK WITH

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SUSIE,BRAD
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Reason For Visit
Service

"It took a while"

This is the first time I have given a less than excellent in my experience at this dealership. I have the very best Salesperson in Roger Pitcock and Service writer in Brian Mitchell who did their best to appease my impatience. I arrived at my appointment on time at 8 AM. Every one was prompt to document my issue (drivers side power window switch was functioning intermittently. I was told that the switch was a module (of course) and they had to get it from elsewhere. I said fine and since I was waiting for the vehicle I was told it would be about 2 hours. This is where the wheels fell off. By 10:30 my status inquiry was met with an explanation that they are waiting for the parts which will be delivered by a courier service near the airport. I was told the part was at Bill Estes Ford in Brownsburg and the courier may get caught up in traffic. By 12:30 pm, I was still waiting. Finally, at 1:00 I was summoned to the cashier as my car was finally united with the part. My point is this; if the parts department is responsible for securing the part, and they know form the order slip that the customer is waiting, they should be quick to establish a deliver time. If it is a courier service, shame on the service for taking that long. If I had been given the facts, I would have driven to Brownsburg myself and been back long before this courier service for sure. After 3 vehicles with countless service visits, I have been given a level of service expectation that I could count on. This was very disappointing...And seeing mechanics waiting at the service desk for parts as well cannot be a profitable . If I had not had a knee replacement 4 weeks ago, and would have been told the timeframe, I would have elected to secure a vehicle or reconsidered the appt.

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Employees dealt with

Brian Mitchell
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Reason For Visit
Sales (New)

"Great Buying Experience"

We went in to look at buying options, either buy a late model used Lincoln MKZ or lease a new one. We were greeted by Brent Cassidy, who took plenty of time to answer our questions and arrange our test drives. Before we went, we had done considerable research on prices and anticipated payments. Frankly, we were very surprised when the initial numbers Brent presented to us were below what we expected. Many car buying experiences leave you with a feeling you've been beaten up, but not at Roush. In the end, we drove out in a beautiful 2014 Lincoln MKZ and haven't stopped smiling since.

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Employees dealt with

Brent Cassidy
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Reason For Visit
Sales (New)

"Buyer Beware"

They withhold information they should be sharing with potential buyers. I received the following from the Lincoln Client Relationship Center after an email inquiry. "On June 12, 2014 Ford Motor Company announced an error with the fuel economy ratings of our 2013- and 2014-model year Lincoln MKZ Hybrid. The revised EPA-estimated MPG of the 2013 and 2014 Hybrid is 38/37/38 (city/hwy/combined)." I purchased a Lincoln MKZ on June 13th, a day after the announcement. Not one single person advised me of the change from 45 mpg to the revised 38 mpg. I called the dealership to see why they hid this from me. They tried to tell me they immediately that day (Jun 12) went out and changed the sticker info on the cars. Lo and behold I kept the sticker off my car. It say 45 mpg! He then tried to tell me that Lincoln was basically giving a rebate when they didn't have to do so. When I told him I knew about the class action lawsuit, he became quiet. His last words were I don't what you expect me to do about this. Guess what - nothing! I told him I would never purchase another car there and would warn others not to either. So, here is your warning - buyer beware!!

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Employees dealt with

Ray Conti (sp)
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