Tom Williams BMW Porsche Audi

Reason for Visit: Service

I recommend this dealer: No

My Review of Tom Williams BMW Porsche Audi:
I took my A6 quattro in for service and when finished, I found greasey hand prints on the armrest of door and console. I pointed this out to them and they gladly cleaned them. However after driving sixty miles home, I smelled burnt oil after opening the door. So I raised the hood to have a look and to my shock I saw the oil cap missing and oil covering the engine compartment. I also found an eight inch long gash in the drivers door paint that was not obvious in the shade at the dealership when the car was given back to me. I called the service manager to voice my discuss with them and he was very apologetic and offered to send me oil, a new cap and a free car detail on my next visit! Why would my new car need a detailed just after the first oil change? Also he had no concern for the engine after the loss of oil.<br>On another visit (same car) for a recall, I was given a rental car from Enterprise, my car had been placed in a storage area and forgotten about for a month! I finally called them to inquire about the delay and was told they had norecard of my car being written up for service and I had to prove it to them by the Enterprise records via a phone call.<br>So the next call from them is to tell me that they could not find my car! So I politely tell them that I will report it stolen to the Jefferson County Sheriffs Dept. if I didn't hear fom them in two hours.<br>They found the car in a storage lot, dirty, would have it finished in two days with a detail job and I could pick it up. <br>Well they lied, it was still dirty, I got charged on my credit card for the rental and they refused to pay up until my lawyer got involved.<br>I'll never go back........

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