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Tom Williams Lexus

1001 Tom Williams Way, Birmingham, Alabama 35210
Sales: (205) 252-5000

Makes: Lexus|Service Center
 
Average
14% Recommend

Overall Rating 2.5

8 Lifetime Reviews

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Tom Williams Lexus
8 Lifetime Reviews
Tom Williams Lexus Info
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8 Dealership Reviews
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Reason For Visit
Sales (Used)

"Never trade-in your car here."

Tom Williams dealerships have a policy of under pricing trade-in value by $2500.00 per vehicle. This under pricing is based on determinable established wholesale market price. I wished to trade-in 2011 Hyundai wholesale value $30,000 based on Carmax cash offer, but Tom Williams only offered trade-in for $27,500.00. Also wished to trade-in 2004 Lexus LS 430 with a Carmax cash offer of $9500, but Tom Williams only offered trade-in of $7,000. Irrespective of relative value of trade-ins, each trade-in offer was $2,500.00 below clear wholesale value. I refused to trade-in either car or to buy from Tom Williams. I sold each car for cash to Carmax at the higher wholesale price. Got a much better purchase price from Atlanta dealers plus the extra $2500.00 for each of the two cars I traded. Saved over $7,000 by NOT dealing with Tom Williams.

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Employees dealt with

sales staff

Tom Williams Lexus responded to this review

September 29, 2014

Thank you for bringing this to our attention. We strive to provide our guests with the most accurate and fair quotes on their vehicles they wish to trade in. We would like to talk to you directly regarding your experience at our dealership. Please contact Bobby Bailey and 205-252-5000. We hope this does not keep you away from our dealership and we would love the opportunity to earn back your trust.



Reason For Visit
Sales (Used)

"Used vehicle experience"

Never should it take 2 days or more for loan approval, even with slightly tarnished credit. Wishy washy, didn't seem to care whether they called you back or not. Didn't seem to want to work with us. Quoting laws they really aren't to sure about. Overall experience was terrible. Should treat everyone the same and work hard for them.. Will stay in our own County where they care about their customers.. WOULD NEVER RECOMMEND THEM.

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Walker


Reason For Visit
Service

"This service center pushes you into buying maintenance..."

This service center pushes you into buying maintenance that is not needed on your car. The first time I was talked into changing my oil and having full maintenance when it was not time. I had just gotten the car used and was not familial with the lexus maintenance and what actually needed to be done so the adviser took advantage and talked me into doing everything even things that were not needed (so I found out later). Now 1 year later my car is no longer under manufacture warranty but I need my oil changed. I called and they are trying to force me into getting another $500 maintenance package that I am not interested in. I told the lady I was not interested and she pretty much told me that my file would be "marked" as non-compliant with the maintenance schedule. I understand that is the way things are but my car is already out of warranty so why threaten me with this? She spoke to me as if I was a ignorant and was being cheap because I didn't want to pay another $500 when all I called to schedule was an oil change.

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Multiple service advisers

Tom Williams Lexus responded to this review

March 25, 2014

Jessica, thank you for bringing this to our attention. This is not consistent with the quality of service that we pride ourselves on as a dealership. We would like to talk to you directly regarding your experience at our dealership. Please contact Bill Brayman at 205 238 4308 or william.brayman@tomwilliamslexus.net. We hope this bad experience does not keep you away from our dealership and we would love the opportunity to earn back your trust.



Reason For Visit
Sales (Used)

"This was the absolute worst car buying experience..."

This was the absolute worst car buying experience I've ever had! I called about a used car they had listed online. The car was available so we drove 1 hr & 1/2 to the dealership on a Friday night. After test driving the car, we loved the car and went in to sign all paperwork. We were already pre-approved so the time on paperwork should've been minimal. The salesperson, Mr. Gary Mugnier, came back to me after the paperwork was signed and told me that after speaking with my finance company, they were going to require me to pay the taxes to my county first (I live out of state) and then I could take ownership of the car! This made no sense to me! But then was told that if I financed through their dealership, no problems! After waiting around for another hour or so and by this time it was late, he explained they were going to have to call in some favors Saturday am to get the deal worked (again I was already pre-approved). He also assured me the car would be put around back, not to be sold and he would personally drive the car to me. I called my finance company Saturday a.m. only to find out no one had called them from the dealership Friday night! I was to receive a phone call from him that morning, but never heard from him. After leaving a message for him, he finally returned my call around 2 p.m. and said they were still trying to get through all the requirements. I already had been lied to numerous times at this point by Mr. Mugnier and also one of the Managers. I had little faith in them, but really wanted the car. I called and asked for a Manager because I had a bad feeling about the whole deal and it was confirmed that they sold the car first thing Saturday morning! Instead of being honest with me, Mr. Mugnier lied to me all the while the car was sold! Even after demanding to speak to the General Manager, I was left feeling that they could care less that I had been treated so poorly! I would NEVER recommend this dealership to anyone! My reason for writing this review is hopefully to keep another consumer from being treated this way in the future by Tom Williams Lexus!

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3
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Employees dealt with

Gary Mugnier Jr


Reason For Visit
Sales (Used)

"I recently bought a 2011 Dodge ram from Tom Williams..."

I recently bought a 2011 Dodge ram from Tom Williams Lexus in Irondale. And I will say that my experience was awsome. Great people, great service, and they got me exactly what I wanted...payments, interest...That was the best car buying experience I've had. Thanks again

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Employees dealt with

Gary and Jeff


Reason For Visit
Sales (Used)

"My wife contacted this dealer about an '09 GMC Arcadia..."

My wife contacted this dealer about an '09 GMC Arcadia that was listed at a fair price, she asked Shirley to give her relevant info on the vehicle, Shirley had no information to offer. None. She was asked what would my wife like to know. Very unprofessional. My wife explained that we live in Dothan and would like to either have car delivered or meet half way and gave them an offer on price. Shirley explained that they were a no "haggle deal, but thank you for your offer". Shirley did not want to entertain the phone call any longer but when pressed she said she would take the information to the manager and someone would call her back. Several hours passed with no phone call from the dealership so I called them myself and spoke to Quinton. I further explained the true interest we had in purchasing the vehicle "sight unseen!" And that we would pay asking price including tax, title & fees, also that we are paying in cash. We still have no heard anything further from this dealer. Very unprofessional.

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2
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Reason For Visit
Sales (Used)

"Saw there a 2010 Lexus RX350 silver with 96K miles, was..."

Saw there a 2010 Lexus RX350 silver with 96K miles, was priced at 25,500 + fees. I wasn't even haggling on the price, just wanted to buy it over. Was really thinking that Lexus dealerships are qualified, but not all of them. Called Quintin Little and asked about car, and expalined them, Im buying this car without seeing it, since Im in Texas and they are located in Alabama. Wanted to make sure that the car hasnt been in an any kind of accident since the carfax and autocheck was clear and asked them about Vin stickes labels which indicates that all the parts are original. There are 8 of them, 4 on every door, 2 on front fenders, 1 on the hood and 1 on the trunk. anyways, asked quintin to chec them for me, he was like, the car isnt there, its in body shop, they are just checking them, i can assure you that the car hasnt been in an any kind of accident bla bla bla. Believed their words and sent 2,000$ deposit online. Calling them everyday, before paying of remaining amonut to make sure that all labels are present, then after tireless 1 week they sent me to Joe Straub, who is really mean guy. after more 2 days, they tell me that, car's one passenger door was replaced and painted. OK, but they could have told me this before i sent the money to them, isnt it? Now its been like 2 weeks, since i wasted my time, money and efforts. Its really hard to reach them, eventhough i leave a voicemail everyday and email them everyday. Waiting for refund of my money, they havent refunded it back yet. P.S: I still love Lexus, but this 2 guys are making hard to work with Lexus anymore, so i will say 1 out of 5 for this dealership that they hired this mean, unprofessional guys! If you have any doubts you can call me at my cell phone at 718 255 8774

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3
Customer Service
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Overall Experience

Employees dealt with

Joe Straub and Quintin Little


Reason For Visit
Sales (Used)

"When I decided to trade my 12 year old GS for a newer..."

When I decided to trade my 12 year old GS for a newer model I immediately went to the internet sales departments of the Atlanta Area Dealerships as well as the Lexus dealership in my hometown of Birmingham, Alabama. Tom Williams Lexus had the best prices hands down. My buying experience was pleasant and hassle free. My salesman, Joe Zegarelli, was warm friendly and provided valuable information about the pros and cons of each car I was considering. I am pleased with my purchase and I have recommended Tom Williams Lexus of Birmingham to several of my friends here in Atlanta.

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4
Customer Service
Quality of Work
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Overall Experience

Employees dealt with

Joe Zegarelli
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