Tomball Dodge

Reason for Visit: Service

I recommend this dealer: No

My Review of Tomball Dodge:
Took Ram 1500 in for warranty work on PCM, because I had an error code that indicated it was failing. They properly checked and replaced the PCM without charge.

However, the problem is they flat out lied to me regarding subsequent problems. I have the lie recorded on my cell phone.

After replacing the PCM, the engine idle speed was too high, and I could not get an inspection sticker. Although I thought it was the IAC (idle air control) I took it back because it might be the PCM. They said it could be many different things.

I suggested they check the IAC (idle air control). On the Internet, it says this causes high idle speed or other idle speed problems 99 of 100 times.

They told me "to begin with" a complete tune up was required, fuel injection, spark plugs, throttle body cleaned, injectors cleaned, and an additional $100 diagnostic fee, (which had been done as part of the original change of the PCM).

They said these were "mandatory" to fix the problem. I had already changed the spark plugs but unfortunately agreed to the throttle body and injector cleaning. Did not fix the problem. Paid $250 for nothing. I could have sprayed cleaner into throttle body myself and done as much good.

Then they said I had a leak in the intake manifold gasket that had to be replace along with the IAC. Cost $1300

I said change the IAC first. They said they COULD NOT replace the IAC without diassembling the intake manifold gasket. They said the IAC is inside the intake manifold. This is a lie! The IAC is next to the throttle body and is easily changed by removing two screws. Takes about 10 minutes. When I knew they were flat lying to me, I complained to the manager. He said this was a "hard sale" (not a lie even though it is) and would not even apologize for the lying. He said this was the "wrong approach". He thought the guy should have said the same thing in a different way.

I took the car back home from the dealership and bought an IAC on the Internet. Bought torx screw kit ($60 total). Did it myself. This fixed the problem. Took 10 minutes and two screws to complete the job, and I am not a mechanic. The idle was fixed and I was able to get an inspection sticker.

Do not trust your car to Tomball Dodge unless you have lots of money and don't care if what is done will fix the car or not.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Tomball Dodge:
Took Ram 1500 in for warranty work on PCM, because I had an error code that indicated it was failing. They properly checked and replaced the PCM without charge.

However, the problem is they flat out lied to me regarding subsequent problems. I have the lie recorded on my cell phone.

After replacing the PCM, the engine idle speed was too high, and I could not get an inspection sticker. Although I thought it was the IAC (idle air control) I took it back because it might be the PCM. They said it could be many different things.

I suggested they check the IAC (idle air control). On the Internet, it says this causes high idle speed or other idle speed problems 99 of 100 times.

They told me "to begin with" a complete tune up was required, fuel injection, spark plugs, throttle body cleaned, injectors cleaned, and an additional $100 diagnostic fee, (which had been done as part of the original change of the PCM).

They said these were "mandatory" to fix the problem. I had already changed the spark plugs but unfortunately agreed to the throttle body and injector cleaning. Did not fix the problem. Paid $250 for nothing. I could have sprayed cleaner into throttle body myself and done as much good.

Then they said I had a leak in the intake manifold gasket that had to be replace along with the IAC. Cost $1300

I said change the IAC first. They said they COULD NOT replace the IAC without diassembling the intake manifold gasket. They said the IAC is inside the intake manifold. This is a lie! The IAC is next to the throttle body and is easily changed by removing two screws. Takes about 10 minutes. When I knew they were flat lying to me, I complained to the manager. He said this was a "hard sale" (not a lie even though it is) and would not even apologize for the lying. He said this was the "wrong approach". He thought the guy should have said the same thing in a different way.

I took the car back home from the dealership and bought an IAC on the Internet. Bought torx screw kit ($60 total). Did it myself. This fixed the problem. Took 10 minutes and two screws to complete the job, and I am not a mechanic. The idle was fixed and I was able to get an inspection sticker.

Do not trust your car to Tomball Dodge unless you have lots of money and don't care if what is done will fix the car or not.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Tomball Dodge:
Dropped my Ram truck off 9:00 am Mon for trans problem. Didn't hear back by 3:30 Tue so called to find status; said they didn't know and would call back. Didn't hear back by 12:00 Wed so called again; was told problem couldn't be ID'd so I asked for the service tech to call me. It's now 4:30 and still no return call. My complaint is not that they can't fix the problem but that I have never received a return call. I had the same experience when I left my truck there before for 4 days but I thought perhaps someone was having a bad hair day but now it's obviously endemic. I've got a company to run and commitments to reschedule and I don't think that it is unreasonable to expect a return call with information in a reasonable period of time. If we acted the same way with our customers we'd be out of business.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Tomball Dodge:
I took my brand new jeep liberty in for service. There seems to be a chiming noise. I made a suggestion that I believe the ESP light could be out and could you please check that. This noise goes off sometimes within 5 min, or 30 min. into driving. Made an appointment for 10:00am. I dropped my car off at 9:30 am. At 2:00pm I called and they still have not looked at it. I told the service man I needed to be somewhere by 3:00 and could he please take a look at it. Arrived back at 2:30pm and he told me couldnt find anything. I asked the tech that looked at my car if he had checked the bulb that may be out, he said no. I think they drove around the parking lot and called it a day. Not helpful at all, no suggestions. Brand new car, I guess I will try Mac Haik service. A total waste of my time on my only day off-Saturday.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Tomball Dodge:
They would not even give me a sticker price on the phone, 5 minutes later they gave my male co-worker a sticker price over the phone. Went in and test drove because a coworker recommended the dealership. I would have ended up paying way too much for the vehicle in the long run. They assured me that there was no way to get my monthly payments down or to finance for less than 72 months. They also told me I could not be on the title with my co-signer because even with my high income and good credit the finance company still thought it was too much to lend me. Their response was "If it doesn't work for you it doesn't work for you, you need to put more down or expect higher payments." They couldn't even give me a ballpark interest rate. When I told them I wasn't going to commit to that long of a payment without knowing the interest rate before I signed they said "Well it sounds to me like you are just being difficult". What happened to the customer is always right? All of these words came from the Sales Manager There is a good salesman there who called me directly after and said he was going to see what he could do for me because the numbers were obviously too high and wrong, and he wasn't even working on my deal at the time!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Tomball Dodge:
They worked extremly hard to get us the best deal!! We had talked to several other dealerships and kept ketting the run around. We called Tomball Dodge and told them what we wanted for out trade and what truck we wanted. We took our trade in the next morning and there was no BS! They told us they would beat the other dealerships deals and they did!! We ended up getting a much nicer truck for our money and we couldn't be happier! Thanks, Tomball Dodge!

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Tomball Dodge:
Rude sales people and they do all the tricks of the trade to think you are getting a deal, then pop you with fees and BS. Stay far away.... Was told all trucks were 10K off sticker...went is side to make the deal pulled out a check and then they said only 10K off with financing....walked out.....

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