Tomball Ford

Service center is terrible, they won't let me set an appointment to get manufacturer issues fixed! They want to keep my vehicle for 2 days for a diagnostic test after we know the issues is the raido is appointment to get manufacturer issues fixed! They want to keep my vehicle for 2 days for a diagnostic test after we know the issues is the raido is bad and back window is defective! Then after the 2 days they wanna keep it for longer to fix it! Will not help with rental for a manufacturer issue! Rude customer service! More

sent vehicle in for misfiring and shaking that comes with that. the said cylinders 5,6,7,8 have no power and that they recommend a new engine. now if my laptop doesnt get charged i don't start changing pro that. the said cylinders 5,6,7,8 have no power and that they recommend a new engine. now if my laptop doesnt get charged i don't start changing processors and its internals, i first replace the charging cord and go from there. this service department is a joke. don't waist your money. More

Proceed with caution. As of February 2024, they are still trying to add ADM to the Broncos they have in stock. Also starting with the usual lowball offer on trades. Kno As of February 2024, they are still trying to add ADM to the Broncos they have in stock. Also starting with the usual lowball offer on trades. Know that there are other Ford dealers close by that are much easier to work with. More

Tomball Ford are Great People to work with, Andres Muniz is the best Salesman ever. is the best Salesman ever. More

Bad people bad cars on used cars be aware if buy used car check very well . I buy a truck for 57,000.00 dollars and the next day I found they had bondo and bad paint job on 3 areas on the truck. I go back to check very well . I buy a truck for 57,000.00 dollars and the next day I found they had bondo and bad paint job on 3 areas on the truck. I go back to the dealer and. No one help me And also the price they posting online is not the same at the dealer . All bad More

I contacted the new car manager about a Ford F150 Tremor they had advertised online. After negotiating the purchase on Friday morning, I was told they would detail the car and I had an appointment to pick i they had advertised online. After negotiating the purchase on Friday morning, I was told they would detail the car and I had an appointment to pick it up at 10:00 am the next day. At 4:00 that afternoon I received a text message from the sales manager informing me that they had sold the truck. Not a phone call, not an apology, no explanation other than it is their policy to sell any vehicle to anyone who has the means to purchase. I had offered to put a deposit down and was told there was no need. The sales manager is totally unethical, lacking any business principles, totally unscrupulous. I would not buy a vehicle from this dealership. I can now understand why they have a rating of 2.3 out of 5.0. More

I brought in my vehicle for a safety recall, and during the repairs, the caliber broke. I've been working with Shelbie and have had no resolution. My vehicle is not repaired or drivable, a loaner vehicle the repairs, the caliber broke. I've been working with Shelbie and have had no resolution. My vehicle is not repaired or drivable, a loaner vehicle is not offered, and Tomball Ford is waiting on approval from Ford to repair a part they broke. They have zero interest in the consumer or doing the right thing at the right time for the right reason. The only solution that was offered was for me to pay for a rental out of pocket with the possibility of being reimbursed, and that would cause financial hardship, especially during the holidays. I've left many voicemails with the dealership and have spent hours on the phone, and no one at Tomball Ford can give any answers or timelines. I will never do business with Tomball Ford, and I would advise any consumer to review their ratings and the Better Business Bureau, all of which are horrible. The vehicle was dropped off on 11/24/23. As I write this, the date is 11/28/23, with no timeline as to when it will be repaired. More

Bought a truck from these guys not knowing the tires had severe wear on them I had them inspected by a state inspector and they told me it would not pass inspection. I decided to call the dealer for help an severe wear on them I had them inspected by a state inspector and they told me it would not pass inspection. I decided to call the dealer for help and had a Manager just literally yell at me and my wife and tell how dumb we were. More

I took my car in to this location two weeks ago just to get a simple recall fix. I was helped by a young lady named Shelby with brunette hair. A few days later my back passenger window wind would not go up get a simple recall fix. I was helped by a young lady named Shelby with brunette hair. A few days later my back passenger window wind would not go up when I called to talk to them about it they said that I needed to bring my car in an hour to have them take a look at it. I brought my car and they said the guy to fix the panel and the guy to fix the window was no longer there so that was a waste of a trip. Then they said I needed to come back Monday and they’ll pull it up and tape it off. I brought it back Monday and they were saying that there was no reason for them to touch the window because that wasn’t part of the recall and that no one could help me with the service, because It had nothing to do with the initial service. I went to this location three different times and was decided dissatisfied all three times. Advising people to never buy Ford escape. They come with lots of problems and your maintenance plan will not cover all of them. It’s almost like paying for a car twice. My Ford escape is only a 2020. More

I got an oil change and tire rotation on a '23 Maverick. I was able to get in and out within an hour and zero issues. They are able to do this with a small shop. I can't imagine what's in store once the new I was able to get in and out within an hour and zero issues. They are able to do this with a small shop. I can't imagine what's in store once the new building is ready. I highly recommend getting your truck serviced here. More