We are absolutely disappointed in the service we received from Tonkin Gresham Honda when my husband and I bought our 2012 Chevrolet Traverse from them in December of 2015.
We met with Ben who was our salesmen, he was very nice and worked hard to help us get into this vehicle that suited our needs.
Here is where everything took a turn and everyone dropped the ball...
My husband and I were trading in a vehicle, we stressed to Ben that it was very important we make sure that the existing loan is paid off before the 17th which happened to be the following week, otherwise we would not be buying the vehicle. We asked if we could get this in writing, he explained that they could not do that however stressed that they do not want to keep our trade in and will want to sell it as soon as possible and in order for them to put it on the market the existing loan would have to be paid off.
Well...we get a call from the bank a few weeks later stating that we are late on our payment and now have a late payment on our record. I was absolutely furious! I called Eddie who is in the finance department of Tonkin Gresham Honda and helped us sign all of the paperwork. I explained what happened and that we needed this to be fixed immediately. Eddie said that Ben never told him about it and that he would speak with him first thing when he got in the next day and would call the bank to speak with them on our behalf and then call us to follow up.
Eddie never called me, never called the bank and never spoke to Ben. I had to call him to find out what the update was, he said that he was trying to get a hold of the bank that our new loan was through to see when they would be sending the check and that he hadn't spoke with Ben yet (even though he was going to speak to him first thing when he got in that day and was supposed to speak with our bank to try and get the late payment on our record fixed. "Banks are good about talking to us, they understand these situations" Eddie's words to me!). This story went on for a few days, we had to call Eddie most of the time to get an update and still nobody told us anything until we received a letter from our past loan stating that it had been fully paid off.
Now jump ahead a couple of months 2/2/16 I receive a letter in the mail from Gresham Honda stating that the remaining balance on our previous loan hadn't been paid for yet and that it would be going into collections if it wasn't paid by the 8th and also that we should have received a first letter stating the owing balance...Are you kidding me!!!!!
Guess what, no we did not! We never received any letter from anyone stating we still owed any balance otherwise we would have paid that balance. So first they screw us by putting a late payment on our record causing our credit scores to get hit, but then they send us a letter threatening to take us to collections.
We are disgusted with this dealership and the people we have had to deal with.
Interesting fact, Tonkin Gresham Honda decided to put our previous vehicle on the market when the loan on it hadn't been paid off yet. By law a dealership is NOT allowed to do this as they did NOT even have the title to the car yet. We looked up the laws on it and sure enough they could have gotten into a lot of trouble for that.
We are not the kind of people to want to get nasty, we just wanted what was promised to us. We were given false promises and were taken care of very poorly. I feel that it would be only fair for Tonkin Gresham Honda to do something to make piece with us as THEIR customer to make us a happy customer, considering all of the screw ups they have caused.
Such a disappointment...
I Recommend This Dealer:
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