The quality of service and professionalism here is top notch from the customer relations point of view. (I was in for an oil change and a tire rotation on a new vehicle.) Scheduling was easy several days prior to my appointment, they took my car at the exact time of appointment, they had me out in the hour they said it would take, and I received a detailed "report card" of the 99 point inspection my car was given. The first oil change was free (purchased the vehicle there in January) and the tire rotation was $15. Apart from being efficient, the waiting area w/ huge widow is large and clean with a nice with a mix of tables, sofa and has coffee, WIFI, and TV. The BEST part about having given my business to this dealership is just how friendly everyone here is. Danny (sales) came over and spoke with me, Kathleen (I think that's the right name) had spoken with me on the phone before so came over to introduce herself and chat, and after booking the appointment I had told my fiance that it was such a nice change to get a service department that seemed to actually want my business. If you care about no hassle, friendly service and a great relationship with a dealer, then you will like doing business with Toothman Ford. They are definitely worth the trip to Grafton. Thanks, everyone.