From start to finish Torrington Ford was exceptional in accommodating my needs. Rich Decker in particular was great in understanding what I was looking for and worked with me to strike the best possible deal. The vehicle I found was perfect except it didn't have the leather interior. Rich was able to have the leather installed in all seats at a very, very reasonable cost. The vehicle was originally sold at Torrington Ford a year earlier so it came with the remaining Ford warranty, and it was in pristine condition. Rich was very easy to deal with, no high pressure - he really did seem to want to make sure I had what I needed. There were a couple of things I wanted taken care of on the vehicle, Rich kept me apprised of the progress and it was ready for delivery when it was promised. Bob White in financing was a big asset. I explained how much I wanted to finance and for how long and he found an incredible rate for me. Bob explained all the options available for additional warranties - but again there was no pressure, just seemed to want to let me know what was available to me.
I was really impressed with the way I was treated even though I was purchasing a used vehicle. When the vehicle was delivered, Rich took the time to go through all the features and made sure I was comfortable with how everything worked before we left the lot.
I would definitely recommend Torrington Ford to anyone - and ask for Rich.
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