Town Motors

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Town Motors:
I was on the market for a certified Audi. Town Motors had a good selection so I made the trip to Englewood. Dealt with Michael, he was professional and responsive and knowledgeable about Audis and other comparable cars. You never know how good a deal you got, but I felt like I was treated in a fair manner. I needed a 45 min ride to get to the dealer the day I picked up my car and Michael picked me up before he went to work. Overall I was pleased with the interaction and am very happy with the A6 I purchased.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Town Motors:
Excellent! The staff at Town Motors were all very helpful in helping me purchase my car and extremely friendly with a focus on customer service. Arun carefully laid out all details and things I should know and was extremely knowledgeable in not only the purchasing details but the maintenance and care as well. He was really able to help me feel at ease with this decision and I really felt like he was working for and with me. I was introduced to a service technician immediately after signing the paper work and I already feel like I've been using this dealer for years. I would reccommend this dealer for anyone interested in a great buying experience!

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Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Town Motors:
This place has the worst service of any dealership i've visited. I was only greeted by one person - the ladies at the Audi clothing/accessories desk. All the salesmen were doing were glaring at me just because I am 17 years old. Well, sorry Town Audi, little did you know I had a check in my pocket. Maybe you shouldn't discriminate and serve everybody with equality.. this isn't America right? In conclusion, I'm taking my business elsewhere because there are too many dealers around anyway. Sorry you lost a potential sale today Town Audi! Maybe you guys should start learning about service.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Town Motors:
TERRIBLE, TERRIBLE SERVICE. WOULDN'T GO AGAIN.TRYED TO CHARGE ME HUNDREDS MORE THAN THE WORK NEEDED. IN MY COUNTRY EGYPT THEY DO NOT RIP PEOPLE OFF LIKE THIS. THIS IS A VERY BAD GARAGE STAY AWAY. I BROUGHT IN MY PORSCHE AND IT NEEDED SOMETHING EASY FIXED ON IT, BUT THEY INSIST IT NEEDED SOMETHING ELSE. WOULDN'T GO IF IT WAS THE LAST GARAGE TO FIX MY CAR.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Town Motors:
I bought my truck in for service, it was at 4:00 pm i called to see if i could bring it in right away as i was having a problem with it and i needed it for work the next day. I was told to come right in i might have to wait a few because i had no appointment but i got in about 20 minutes after i arrived and they fixed the problem at n/c to me because it was a simple problem with a wire loose. This could have been worse as i am no way mechanically inclined they could have told me i needed parts and really took advantage of me. They are pleasant people and i would recommend them to any one . Thank you for your kind and honest people.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Town Motors:
My wife needed her car serviced and it's convenient b/c we don't live too far from here. A number of neighbors had told us they had gone for different things and wouldn't go back again. I have heard some bad stuff about what they do to the used cars for sale. But I thought how easy it was to drop the car off for a service and go back later in the day. The service was terrible, my 5 year old could have done a better job. They don't fill the oil properly on the oil change, the tires weren't rotated correctly and there was oil dripping on my wife's car seat which is leather. I complained to this guy about the work and he at first seemed amenable to hearing the complaint but when I mentioned refund or a reduction in price b/c of the lack of service and if he had spoken to the guy who had worked on the car he changed his attitude. He doesn't care about keeping customers only getting 'em in and making money, so many of us won't be returning to this place. Stay away from here, go somewhere that cares about customer service. I doubt they will survive another year with this guy Nidowicz, if time had been a luxury I would have like to have paid him a visit in person to change his attitude.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Town Motors:
This dealership, like others, buys leftover used cars from the surrounding area (Ramsey), so be careful if you notice a car with those "stickers". They let cars sit in their lots for a while, so make sure you get them Certified so Town will fix the problems. They are very concerned with bad customer surveys, in fact challenging or confronting you if you call back for anything eles...but be honest. I have had to bring back the car twice, and now will be going to another dealer to get the work done correctly.

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