My Review Of Town and Country Toyota Scion:
Vehicle: 2007 Honda Accord LX, ~76k miles.
Date of Accident: 08/22/2013
Body shop: Town & Country Toyota Collision Center, Charlotte, NC. Recommended by the insurance company.
Damage: Rear bumper, Rear passenger side fender and door and rear passenger side wheel (clearly visible as tilted). All the damages were clearly explained to the estimator.
Estimate: Next day, 8/23/2013, an estimate of $5,800 was provided. I verified at that point that all damages related to the wheel were also covered. I was told that the damage was marginal to the wheel. The estimator also mentioned that the insurance company has approved repairs up to $9,300.
Estimated delivery date: 9/9/2013
• One week or so before delivery I received a call from the estimator asking if the interior panel of the rear passenger door was damaged before accident. No, given that the impact/damage was clearly visible from outside on the rear passenger door, I expected the estimator to verify the inside as well before providing an estimate.
• A couple of days before delivery I again received a call from the estimator stating that they have noticed a damage to the rear passenger wheel and it needs to be fixed and will require a week more to fix and the estimate was now $7,250.
• On 9/13/2013, Friday evening, I was told that the car was ready to pick up. Total cost $8,644. $2,844 more than estimate, ~ 50% more than original. After complaining to the manager, I was told that given insurance requirements they are able to only do a visual/cursory appraisal and it is common in collision damages to have final costs significantly higher than original estimate. What is the point of the estimate if it is going to be exceeded by 50%?
• After driving the car over the weekend, I noticed that the same wheel was making a loud noise when driven over 35 mph. I took the car back Monday morning and was told they will check and get back. In the evening, I was told that the wheel bearings are damaged and that they are waiting on parts.
• After following up a couple of times, finally on 9/19/2013 I have picked up the car. Close to a month after originally submitting the cars to repairs. Final costs $8,858 or $3,058, ~53% above original estimate.
• After a million requests, Town and Country provided a trade in value estimate of $5,500 i.e. $3,358 less than the cost to repair.
• Over time, over budget and sub-par work.
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Town and Country Toyota ScionAdded:
10/3/2013 1:17:27 PM
We would very much like to discuss the situation you have described in further detail. Please contact Sanjay Prakash, General Manager at 704-972-3826. Thank you.