Towne Toyota Scion

Towne Toyota Scion
1499 Route 46
Ledgewood, New Jersey 07852

Sales: (973) 584-8100
Service: (866) 938-0763
Parts: (866) 989-5894

Manufacturers: Toyota, Scion


Most Reviewed Employees
David Decker David Decker
Sales
Frank Giambattista Frank Giambattista
Finance Manager
Spencer Koenig Spencer Koenig
Sales
Jamie Franchi Jamie Franchi
Service
Rich Freeman Rich Freeman
Sales Manager
Michael Giambattista Michael Giambattista
General Sales Manager
Jon Helmlinger Jon Helmlinger
Sales
Lisa Giambattista Lisa Giambattista
Service
Marco Kalov Marco Kalov
Sales Professional
Michael Mero Michael Mero
Sales
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Automated Car Wash
Children's Play Room
Cable TV
Express Service
Customer Lounge Area
Drive-In Service
Free WiFi
Free Coffee
Free Drinks
Free Loaner Cars
Pet Friendly
Instant Financing
Laptop Computers
Parts Store
Shuttle Service
Television
Valet Parking
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 6:00 AM

Sunday: Closed


Service

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 8:00 AM - 4:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 7:00 AM - 4:00 AM

Sunday: Closed

Twenty-Four Month Rating: 4.4/5
105 Reviews
Towne Toyota Scion

Overall Score: 4.5 Star Rating4.4



About Towne Toyota Scion
Certified: Towne Toyota Scion
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Towne Toyota Scion has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Towne Toyota Scion
Family-owned and operated for over 30 Years, Towne Toyota Ledgewood New Jersey offers top quality cars and trucks at a competitive price, but our primary goal is to emphasize the entire ownership experience. We want to ensure that our customers are satisfied not only at the time of purchase, but as long as they own their vehicle. That’s why, the General Sales Manager, Mike Giambattista is always available to speak with his customers in case any issue may arise.
Each year Toyota Motor Sales recognizes its finest dealerships who have demonstrated with the prestigious President's Award. This honor is only awarded to those dealerships who have demonstrated a commitment to maintaining Toyota's high standards for customer satisfaction.


dougadams23
5/9/2012 9:22:31 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Mero

My Review of Towne Toyota Scion:
Every single employee at the dealership was friendly and helpful. I could also tell that my salesman was trying to get the best possible deal for me. I left very satisfied and would recommend this dealership to anyone!

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sctc2012
4/7/2012 9:03:50 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Frank Giambattista, Michael Mero

My Review of Towne Toyota Scion:
Michael Mero and Frank Giambattista made my first car leasing experience fantastic. Michael was very helpful and made me feel absolutely comfortable and knew all the answers to my questions. Frank explained all of the "paperwork" in detail and made it very easy for me to understand. I loved my car shopping experience and I love my 2012 Scion tC.

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WhyNott
3/23/2012 1:40:29 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Sales Manager and Finance Manager

My Review of Towne Toyota Scion:
I placed a deposit on a certified used Toyota and the day I was going to pick up the car, I was told "something happened to it". At first, when I asked for more information, I was told it was "in an accident" and at the body shop. When I said I needed to see the car and would go to the body shop, I was told that they sold it.

I talked with the Finance Manager two or three nights before I was supposed to pickup the car. He did not even know that the car was already sold.

Mistakes can happen, but lying to a customer is not acceptable! The car was sold a week before I was supposed to pick it up. Also, I had to contact my credit card company to get my deposit refunded even thought I had a written receipt saying the deposit was being refunded.

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bwco
3/11/2012 1:25:32 AM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Did not get his name.

My Review of Towne Toyota Scion:
This is the second time that we have gone here looking to buy a car and have had an issue with them. Several years we saw an suv advertised and called them up. They said it was available and we drove over there. When we got there, the salesman said that he made a mistake and tried to sell us a much higher priced suv. We said no thanks and left.

We decided to give them a second chance when we were looking for a new car for my wife. Maybe we had a bad salesman the first time. Things like that happen. When we got there, the salesman blew us off. Instead of helping us and giving us information about the car we wanted he curtly told us to look at some cars outside and walked away. Naturally we left without looking at any cars

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skippy07460
3/7/2012 6:39:05 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: David Durnal

My Review of Towne Toyota Scion:
David Durnal was very friendly, courteous, and honest in his part in handling the rust recall issue on my Tundra. The "repair" work which was authorized on my vehicle was done promptly- upon return my truck was even washed and dried!

Although I have further rust-related repair issues required on my Tundra which I will pursue with Toyota Customer Service my overall experience with Towne Toyota was great.
J. Cernek

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Shayleen
3/3/2012 5:13:52 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Ellston

My Review of Towne Toyota Scion:
My car didn't start one morning & it was stuck at my house the guys at Towne not only came out to see what was wrong but they picked me up at my job. They ended up getting it started, followed me back to the dealership to ensure everything was fine, and washed,waxed and vacuumed the car!! They were amazing in customer service standards, they went above and beyond but made it seem like it was no big deal. This of course made it a bigger deal to me! I run my own retail store & I made sure I shared this story on my district conference call the next day. You have made me a customer for life!!

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ladymmmnj@aol.com
2/18/2012 11:09:28 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Spencer and Frank

My Review of Towne Toyota Scion:
We purchased a 2012 Toyota Camry from Towne Toyota in Ledgewood for so many reasons. Spencer was the first reason! Having a 25 + year career as a Sales Manager, I am quite critical about the sales and customer service reps that I deal with on a regular basis in any purchases--especially when it comes to a new car purchase. Well, I don't even know where to begin with Spencer. Short of wanting to steal him away from Towne Toyota and hire him myself, I can only offer my highest praise and thanks to one of the best sales/customer service reps that I EVER had the pleasure of dealing with! Spencer's professionalism, knowledge, warmth, enthusiasm and welcoming mannerisms go above and beyond what my family and I ever expected. We had already visited other dealers when we began our search for a more gas-friendly vehicle, and we had narrowed it down to a Camry. We were ready to make the purchase, but we wanted to get the best price for the vehicle that we chose. Not only did we get the BEST price for the 2012 Camry, but we got the BEST treatment from Spencer that we ever got on any of our past vehicle purchases throughout the years. Spencer's confidence in addition to all of his other wonderful qualities really convinced us that we were making the best choice possible as far as car dealers are concerned. We had such a "great time" buying our car which is actually a pretty stressful move since it is such a major purchase. Our children were even overwhelmed with Spencer's kindness and his "special treatment" of delivering the best hot chocolate to them that they ever had! They were so happy with our entire experience that they actually said that they want to buy their own cars from Spencer when the time comes (even though they are only 9 and 11 years old right now)!

I can just go on and on forever, but all I want to say again is that this is the absolute best decision we have made in a VERY LONG TIME! We are also going to be purchasing a Sienna van in the near future, and we cannot wait until that time comes so we have the pleasure of dealing with Spencer and the other wonderful employees at Towne Toyota again. Frank was also a true pleasure to work with on the financial end, and he, too, provided the type of assistance that is extremely difficult to come by these days. It seemed that everyone who works at Towne Toyota was very willing to pitch in any way they could to help make our experience fabulous. Our perfect rating of all 5's is more well deserved here than any ratings I've ever given in a survey! Again, we just want to say thank you for the great experience and treatment and for the beautiful Camry that we are truly enjoying now because of you, Spencer!!!! Thanks again, and see you real soon! Keep that Sienna all shined up for us!

The Tobon Family

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atetto
1/31/2012 9:56:58 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Deanna Iacovone

My Review of Towne Toyota Scion:
I walked into the dealership setting my expectations that this was a fishing trip--and Deanna allowed me to walk out on my terms--no pressure, just valuable information to help me make my decision. Her friendliness and knowledge of the product was great and she was enthusiastic without being overbearing. I was happy to be able to call her back with my decision to purchase the car, on my terms and (almost) at my price.

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beneficiary2
1/24/2012 7:49:47 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Marco Kalor

My Review of Towne Toyota Scion:
Marco Kalor was our sales rep. This is the second car we bought from him. He is honest, easy going, and knowledgeble. I recommend him as a sales rep and the dealership as well.

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linjeannie
1/20/2012 1:23:38 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Mero

My Review of Towne Toyota Scion:
Mike Mero Is extremely friendly and helpful and answered all our questions, we will definitely refer Mike and towne Toyota
to our friends and family members

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